You have to hiring good people for customers service. Because Wednesday June 9 .2021 I went to rent a pickup truck for emergency , there were a lot of trucks parked outside. But there is a lady who said we don't have any vehicles to rent, I told her please is a lot of trucks outside. She said it's not available and she was really mad. But when I'm go online to check. I was really shocked because all of the trucks was available and reserved one same time because I'm really need truck but she doesn't want service me but thanks for the guy was beside her for service me. I'm serious I hate this company right now because herSOUFIANE B.
Moving Truck Rental in Waldorf, MD at Southern Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Waldorf, MD 20601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Good serviceDEYVI M.
Waldorf Tire Pro has always been a great place to do business.Cynthia M.
The key drop off did not match the photo of the key drop off. Spent 15 minutes walking back and forth between the two vehicle locations looking for the key drop box from the photo. When trying all the door knobs found a drop box for automotive repair. In small print, it said uhual key drop off.Shawn H.
There is nothing you need to do. My truck was ready to go when I arrived.Linda K.
Good customer servicePAUL D.
The only thing I would change is to have the orange Key Drop box like in the picture during the â€˜Return the Truck' video. I was confused where to bring it, because it wasn't present. But honestly, they have this â€˜No Contact' system down to a T. I thoroughly recommend and appreciated how well organized and simple and easy the process was from start to finish. Thanks! ðŸ˜ŠElizabeth A.
Everything went well. They answered my questions and explained thoroughly all details.PAULA H.
Make sure Rick is working that day, he's great!Robert S.
No improvements neededJAMES F.
You'll need to provide wifi at these locations as check-in took about 40 minutes to complete and I was charged one extra rental period. And also the rental time should start when the check-in is completed so it won't eat of the rental time (4 hours in town rental).Marius A.
Great professionally and courteous.George P.
The tail gate was broken and no one told me. I won't be renting from uhaul ever.Eddy J.
Convenient that I could pickup/return outside of hours!Elizabeth C.
Nothing everyone and everything was exceptional and curiosity.LAJUAN W.
Nothing keep up the good work. I will rent again. Thanks U- Haul.Barrett L.
This was the WORSE customer service I had ever received from a U-Haul office. I walked in and was completely ignored by the guy who was supposed to help me. He was on the phone talking very loud. A young lady informed him that I was waiting just to get a pick up truck. Instead of addressing me after the first call, he ignored me completely and got into another phone call. I was standing there for at least 45 minutes and he pretended as if I were not even there. Finally, another lady who was there the entire time finally acknowledged me and asked if she could help since it was so obvious the guy was being rude to ignore me for such a long time. I only stayed there that long because I really wanted to see how long this guy was going to ignore me. I WILL NEVER again go to that location. I know this is not the way I'm usually treated at U-Haul. Someone really needs to talk to that guy there about customer service. If he only told me to wait for him for a few, I would have understood. The fact that he ignored me the entire time he sees me standing there waiting for him was demeaning to say the least. This is a very small location and I am pretty certain you will know who I am referring to since he might be the only guy working at that location on 12/28/20.edouard J.
Great customer serviceKeona F.
Nothing great service thank you all .TONEY D.
The only thing was that i requested a dolly and when I picked up the truck, there was no dolly. But the truck performed perfectly.Reginald B.
Not a thing, very clean and customer service was excellentJAMES O.
James was so awesome! He helped me to drop off my uhaul with very minimal questions and the best possible attitude! I am so thankful to come in contact with employees that are delighted to help when I have no idea what I am doing! Huge shout out to James for going above and beyond my expectations!Jordan O.
James and Wayne were excellent to work with,professional,friendly, and helpful!John E.
Excellent service!Lisa L.
Very hard to find. Need signs so you know which door to go in.Daryl T.