Customer Reviews for Southside Marathon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Marathon

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Brett P.
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Customer did not leave a comment.

Marty J.
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Gerald H.
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It is really the only place we have in town so it will have to do.

DANIEL P.
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Customer did not leave a comment.

Paul K.
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Kajsa A.
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Jonna S.
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It's convient location but the guy Chris was very rude and not friendly at first he started to get better but it was with every customer he was just rude

Patricia G.
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I wanted a pickup truck. It wasn't available at this location.

GARRY C.
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They were on top of everything

RYAN B.
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This was overall a good experience. The manager hooked up the trailer for me. He was very helpful.

BRIAN F.
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Customer did not leave a comment.

brook F.
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Alexander T.
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Renee E.
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Only wish van or 10' truck had loading ramp as I didn't need a 15' truck to move a piano. Didn't use a trailer as I'm not accustomed to pulling anything behind my truck. Renee E.

LAYNE N.
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Customer did not leave a comment.

Sean S.
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Way too many vehicles at this location. It was extremely tight.

Renee E.
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My only problem was - I feel like I was charged for 2 extra miles on the truck that I did not drive. One mile when I picked it up and one mile when I dropped it off. The pick-up mileage before I left was not the same as on my contract, and the drop-off mileage was different also. I failed to take a photo of the speedometer each time to be able to prove the exact mileage.

lyndee E.
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Customer did not leave a comment.

TIMOTHY B.
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There was just enough room to park your truck. So it worked out. It was Labor Day so no one was there which is ok, I was happy with returning it via phone. Little concerned about leaving the back door unlocked with the cart and blankets

Jeff D.
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Customer did not leave a comment.

Cathy S.
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I was told to return my truck & transport to this location. Took transport on Saturday & location is normally open till 5. This was a holiday weekend & they were closed - but UHaul didn't notify me of the situation & I can't unhitch & unchain the car from the transport ! I called 800 uhaul number & they didn't care at all! I had to stop a stranger driving by!! Not cool!!

michael S.
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Drop off all not working

JEFFREY W.
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Service was quick. We were in our truck and on our way in no time.

Brenda E.
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Very handy!

Troy M.
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I did not receive the blankets as requested, still trying to get a refund on that portion.

BRADY J.
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Customer did not leave a comment.

greg L.
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On line booking was aw-full. Long wait to talk to agent then was rented a car hauler In Decatur Indiana 2 miles from where I was picking up truck (great) but it was your small car hauler. It was not wide enough to get the vehicle on.. The next closes one was 10 miles away but was broken so had to drive 35 miles out of my way to get the one I needed Your web site does not mention different size car transports and the agent never asked.

Nancy K.
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Only problem I found was with the actual U-haul website to complete the rental contract. The local pickup site was very accommodating and knew what he was doing and got the truck to us quickly.

Cathy S.
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Customer did not leave a comment.

Gregory L.
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John is super great

Michael H.
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It took several attempts to process the contract and my card was charged the rental amount each attempt further more the after hours charge when I returned the unit 24 hours early is nonsense.I will earn every person I get a chance too about Uhauls hidden fees and borderline false advertisement.

John L.
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Customer did not leave a comment.

ROBERT K.
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Staff should wear Mask

ANDREA M.
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John was especially friendly and very helpful. We appreciated him so much.

KENNETH T.
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Customer did not leave a comment.

mitch R.
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the place i picked up the truck at was okay. the guy was nice. but the situation i was in was costly as stressful... i was moving from muncie to indianapolis (an hour trip). i confirmed and paid for a truck to pick up in muncie. the day of i was informed that there was no truck available. so they then sent me 45 minutes that i had to drive to get an available truck. i get to that location (marion indiana) and they state the didn't have a truck either. they made me call the number where a lady apologized and said there is a truck available but that i had to drive another 35 minutes away. i get there and they finally had the truck, but i had to drive 1 and a half hours away from my house to get it. so i spend all the time and gas hunting a truck down where i had to spend money in gas in my own vehicle as the truck itself just to get it to my apartment to start packing.

DUSTIN H.
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DUSTIN W.
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GAYLE M.
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Peter T.
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Jeff R.
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Chris H.
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Tod S.
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Joe S.
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Karen P.
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PATRICIA M.
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The guys that helped me were very nice & friendly

brandi F.
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heather H.
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Jonathan L.
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Mike S.
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Friendly and professional!

deb C.
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We appreciate your service. It helped us move into our new place. Saved many trips for us to do what we needed at the time. Thank you again.have a nice day. Deborah Conley.

Jared C.
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Customer did not leave a comment.

ROGER M.
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The wifi at this location was pretty much non existent. Store computer was ancient and SLOW! We had issues trying to connect with UHAUL both by calling them on the phone and trying to check in our reservation by using our phone and uhaul website. I had already uploaded all information and documents needed, and had pre approval for rental. THE ONLINE CHECK IN AT THIS LOCATION DOES NOT WORK!! Instead of a quick transaction, we had to wait 45 minutes in this dusty, smelly, old, outdated gas station because an old computer system was not working properly. In addition, this location is a service station that sells gasoline, which does not offer pay at the pump. While we were being "helped", the attendant left his station, 3 times to receive payment for other customers who came in after us. We are extremely displeased with this u-haul location! The only plus of this location was the friendliness of the attendant.

Carla C.
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Jeannette S.
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Carmin R.
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Charge less

Gary B.
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Offer a return discount to those who come back

Narottama C.
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Customer did not leave a comment.

Duane S.
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Jessica C.
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Cheryl H.
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Drop off space tight.

Jenny B.
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Timothy H.
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Gary B.
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I appreciate the place I rented from for great service

Jerome H.
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Customer did not leave a comment.

archie L.
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There were computer problems the morning we went to pick up the truck that delayed us about an hour and it did not seem for a while that we would even be able to get the vehicle at a critical time in our moving project. High Anxiety.

jay E.
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Customer did not leave a comment.

Eric M.
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Poor location. Needs new dedicated location for U-Haul. Not enough room. Not open Sundays.

michelle R.
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when picking up u haul couldn't upload a photo on app after hours wasn't sure what i was suppose to do

Robert U.
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Customer did not leave a comment.

Timothy B.
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Michael R.
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Leroy S.
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Damon B.
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David R.
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John Williams at the UHAUL in Huntington Indiana does such a Great Job with all of his customers. Just so easy getting the truck you need then returning saving me time just great service. Thanks So Much!!!

Christopher D.
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Let me use my 2500 3/4 ton pickup that's designed for hauling car trailers instead of a SUV

Randall S.
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Make sure the sun is shining!! Lol Keep doing what you're doing and you'll stay plenty busy, thank you very much every step was easy and professional. Thanks again ??

david K.
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More help was needed at the location at pickup

Brett D.
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Other than having the equipment stored inside and out of the elements, there really isn't much else that could be done. Thanks

PHILIP S.
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Customer did not leave a comment.

Karla S.
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Very good customer service and will recommend UHaul to others.

Joshua K.
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Move where you place the dolly and moving rags. It was hard to not move them while you are using the truck.

Dale R.
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Customer did not leave a comment.

Matthew W.
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mevlin O.
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Timothy B.
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Brian D.
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Robert H.
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Melissa P.
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Jin K.
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Candy T.
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Long wait because printer was down.

Brentwood P.
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No I would not recommend u-haul to my friends or family. Overall I would give you a D-.

jim B.
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Customer did not leave a comment.

Linda C.
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JACK N.
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Was not able to upload my drivers license from my phone. Not sure why.

Gail H.
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This location was the only U-Haul rental in town or within 20 miles.

Tony P.
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Very helpful, made sure I understood all workings of Dollie.

Robert R.
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Get some one that knowledge that knows how to use a computer or better update equipment

Mike S.
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Customer did not leave a comment.

daune B.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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