Customer Reviews for Southside Marathon
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very easy to drop off rental. Highly recommend.

Rating:

1.0

⭐☆☆☆☆ I always thought the purpose of making a reservation was to save time. Southside Marathon apparently views it as more of a fun suggestion. I arrived a few minutes before my scheduled U-Haul pickup and confidently walked in with my reservation confirmation, reservation number, driver's license, and payment information already submitted. You know, all the things a reasonable person would assume are necessary to rent a truck. The attendant informed me they had no reservation for me. When I showed him the confirmation and reservation number, his response wasn't, "Let me get that taken care of." Instead, it was essentially, "I don't know how to do the U-Haul thing." That's right. The person responsible for renting U-Hauls openly admitted he didn't know how to rent U-Hauls. His brilliant solution was to tell me to cancel my reservation and start over using mobile pickup. Because obviously the best way to fix a valid reservation is to delete it and hope for the best. After several minutes of going nowhere, he called his boss. Twenty minutes later, the boss arrived. At this point I was relieved, thinking surely someone in authority would know what they were doing. That optimism lasted approximately three seconds. Over the next hour, I was treated to a masterclass in inefficiency. I watched him help other customers while I stood there waiting. I watched him struggle with passwords. I watched him attempt to log into systems he apparently couldn't access. I watched him slowly shuffle through every possible obstacle except the one task I came there for: handing me the keys to the truck I had already reserved. At one point, I honestly felt like I was participating in some sort of hidden camera prank show. After sitting there for roughly an hour and a half, I finally asked why they couldn't simply give me the truck. U-Haul had my reservation. They had my driver's license. They had my payment information. The truck was sitting outside. The keys existed. What exactly was preventing this transaction from occurring? I was told I hadn't signed the contract. While he was on the phone with a U-Haul representative, I heard someone on the other end ask, "Do you have a customer waiting?" A customer waiting? No, not at all. I've only been standing here long enough to watch seasons change and civilizations rise and fall. Apparently nobody had mentioned that a customer had been stranded in rental purgatory for nearly 90 minutes. After another ten minutes, I was finally handed the keys. No celebration. No apology. No acknowledgment that this had become one of the most absurd customer service experiences I've had in years. What really amazed me wasn't the technical issue. Technology breaks. Systems fail. Passwords get forgotten. It happens. What amazed me was that not a single person seemed concerned that a customer with a valid reservation had spent nearly two hours trying to rent a truck. No apology. No "Sorry for the inconvenience." No offer of a discount. No ownership of the situation whatsoever. Just a steady stream of "hang tight" while everyone else became the priority. The truck itself worked fine. The rental location, however, operated with all the efficiency of a DMV run by sleepy sloths using dial-up internet. If you're going to be a U-Haul dealer, it might be worth having at least one employee on duty who knows how the U-Haul system works. And if your entire operation depends on logging into a computer, learning your password before customers arrive seems like a reasonable place to start. I reserved a truck. What I got was an unexpected two-hour lesson in patience.

Rating:

3.0

Make sure the reserved equipment exists at that location especially when I’ve confirmed it with U-Haul.

Rating:

5.0

Esta todo bien, exelente servicio y amables

Rating:

5.0

John in Huntington provided the best pick up experience I have received in years. Duplicate this model in small towns.

Rating:

3.0

No personel at the site and just looked a little run down

Rating:

3.0

Did an after hours drop off, the lot was small and crowded

Rating:

5.0

Everything was great!

Rating:

5.0

The owner at this location helped us to secure this trailer in WI so we could move our son’s belongings home. Everything went smoothly! We had a great experience!

Rating:

5.0

The best. Great service ! Thank you

Rating:

4.0

John and his team did a great job for us!

Rating:

5.0

Make sure your units don't leak with the patch jobs. That trailer shouldn't be on the road with peoples personal belongings they trust uhaul to get to there locations with. I even had tarps on my belongings. And still everything got wet.

Rating:

5.0

online return process was horrible. spent over 30 minutes to get it done and still had to call to get it completed

Rating:

4.0

John was nice to do business with Marion store to get the towbar was bad

Rating:

5.0

Station owner/attendant was very friendly and helpful.

Rating:

5.0

The truck I had reserved was not available at the location I reserved it at. I ended up needing to drive to another city, in the opposite direction, and further away from my destination. Thus ended up costing me significantly more in gas and mileage. The experience with the actual dealer was great. The online reservation not so much.

Rating:

5.0

Not a thing. Everything went smoothly & efficiently.

Rating:

5.0

Southside Marathon was great. My gripe is with U-Haul. I made a reservation for my town, only to find out 2 hours before pick up that a truck was not available and i would have to travel 30 miles out of the way, so 60 miles total after return, since it would have cost more to drop off at my original location. U-haul refunded $50, but i don't think that makes up for the extra miles i had to drive.

Rating:

2.0

The truck I rented worked out fine. But… I chose the truck to relocate some household items from one storage unit to another. The storage building was only 3 blocks from where we picked up the truck. I rented the truck for $28.00 I had my own insurance card out but the dispatcher refused to look at it. Instead he signed me up for the added $13.00 insurance I didn’t need. I didn’t find U-haul to be low cost at all. My total bill was over $53.00 for 5 miles of driving. I felt I’ll been scammed.

Rating:

5.0

Gentleman that helped me checkin was great! Very helpful!

Rating:

5.0

Easier locks to open

Rating:

3.0

Always have good customer service but this unit was very maintained. The back door needs two people to open it and the lock stick crazy bad were you have to fight just to open or shut many times. Not a typical haul experience.

Rating:

5.0

5 stars I didn’t see anything that needed improvement.

Rating:

3.0

Stop making people put gas in it when they return it if they already have to pay a mileage fee in the end.

Rating:

5.0

This location is so convenient & quick! I love it

Rating:

3.0

Just to expensive!!!! And why did I get 54 cent add to my bill???

Rating:

4.0

We didn’t meet with anyone. We took our truck back and our son checked it back in online.

Rating:

3.0

I guess the drop center was closed at 2:30 pm on Saturday so no one was around to answer any questions on where to park, etc.

Rating:

4.0

John Williams, the owner, is very good at running the U-Haul franchise he oversees. A great experience every time I rent with him, which is several times a year.

Rating:

5.0

Good location, quick and easy to pick up equipment

Rating:

1.0

Do not show appointment times that you truly do not have availability for. Have a positive attitude and greet customers instead of them needing to greet you.

Rating:

4.0

Other then the headlight being out it was a great experience for my husband and i. Will definitely recommend.

Rating:

5.0

The afterhours return process was somewhat confusing. after I submitted all my photos as required, it wanted me to go to uhaul.com/share and finish my return. I tried to do so, and it just kept taking me to the uhaul website and didn't' have the link it said I would available. I hope we did it correctly. Overall, a good experience.

Rating:

2.0

Don’t give broken Dolly out to your customers

Rating:

5.0

A+ experience. No recommendations at this time.

Rating:

5.0

Everything went good

Rating:

2.0

Truck was dirty. I had to buy wipes to clean off the steering wheel and seats. The cup holders were covered with cigarette ashes. Something has been spilled on the ramp and smelled terrible. The cargo area was clean though.

Rating:

5.0

Absolutely nothing at the Huntington Indiana location even though the car hauler was late the owner kept me updated and made everything quick and painless

Rating:

3.0

I was traveling out of town and was on a tight schedule. It would have been nice since I called over a week in advance to be able to get a trailer in Fort Wayne, so I didn't have to go out of my way to pick the trailer up and backtrack home to load it and leave. The trailer was in good shape with no issues with it.

Rating:

5.0

The trailer had a roll-up door and one of the rollers was out of the track causing the door to not operate more than half way. But that's not the rentee's fault and I was able to fix it. Overall good experience.

Rating:

5.0

The equipment was nice and clean and well-maintained. The U-Haul representative help very much when the other site was going to be closed to work with him and work with the other representative to get a trailer. Thanks.

Rating:

2.0

I was told I would get a discount of like 40 bucks if I dropped the truck off at a different location and I never received it.

Rating:

1.0

I had not gotten my dolly but was charged for it. Was jot told I had it for 2 days. I returned the truck a day early and did not get any money back for it.

Rating:

5.0

Super friendly and helpful!

Rating:

2.0

I ordered an appliance dolly which was essential for this trip. I couldn't do anything without an appliance dolly and when I went to pick up my truck, there was no dolly in the truck which caused us 2 hours of wasted time trying to find an appliance dolly in the area because the location was already closed. This caused a lot of unnecessary stress and frustration, had the employees just put the appliance dolly in the truck in the first place.