Customer Reviews for Southside Service & Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southside Service & Rental

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Patrick S. on

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Time it took to reach someone to start rental process was ridiculously long. Agent at location was amazing and should be recognized for his professional manner never been treated better.

mike g. on

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Mark H. on

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patricia k. on

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A pull out ramp or something for one bedroom truck.

JERRY C. on

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Excellent service !! Thank you!!

jaylene w. on

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Jessica M. on

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This is the only uhaul I would use in Cheyenne. Customer service is fantastic!!!!

Cathy W. on

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We have rented from this uhaul several times a year for the past few years and have always had good service but I will no longer be renting from this location. The owner is the same as always but the last two times was rude and condescending. Not appreciative of my business at all. I'll find a different location that appreciated my business. Or a different brand if necessary.

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Steve L. on

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SYED I. A. on

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Good customer service??

mike w. on

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Tracy S. on

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Customer Service was horrible on both reservations. My card was charged twice and when I tried to call location no answer ever time I called. Called 800 number and representative was very unhelpful and seemed he didn't care. Will never rent through Uhaul again and will NOT recommend to friends/family. Both rental experiences beyond horrible and unsatisfactory. Lied too one First rental and received no help to fix situation.

alice b. on

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Explain your self better. And do something about the fuel problem. Make sure that the person understand .cause I didn't understand it and i feel that I was taken by the u haul company.

Michael M. on

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New Life S. on

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Outstanding service

Kara C. on

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Nate S. on

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kathy s. on

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Kelly G. on

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BRENDAN O. on

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I have always experienced prompt curious service at this locarion.

Jessica H. on

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His is the only uhaul in Cheyenne I will go to for service!!!! Great in every way every time!!!

Shanice S. on

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Cloyed E. on

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BRENT S. on

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Bob the man who runs the place was very rude. He didn’t explain anything to me at all. Has no customer service at all. I can’t believe uhaul actually have him a uhaul contract to rent.

Zac F. on

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Friendly and prompt staff!!! Highly recommend!!!

Karla N. on

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the only hiccup we had was that I got a text message that said the uhaul truck would not be ready until noon that day, but call in early to see if the truck was turned in early. So I called at 830 that morning and they said they had the truck for me to pick up at 8am. I was confused but everything worked wonderfully.

joe n. on

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BRENDAN O. on

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I have always received prompt courteous service and the representative has always been very helpful.

gerald s. on

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Jeffrey w. on

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Ellen F. on

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Was very friendly and helpful.....thanks

JAMES H. on

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Steven p. on

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Donald R. on

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He could not print my paper work due to a glitch at your end. all was well anyway.

Kevin W. on

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Aletha C. on

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The customer service was excellent. The rental went smoothly, and quickly. I loved that I could check in online and save time. It was great.

Mark H. on

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VICTORIA M. on

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David T. on

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Lewis S. on

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bruce v. on

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Troy was Outstanding.....

Paul F. on

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Harley T. on

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Beckah P. on

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jerret h. on

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Awesome awesome awesome.... Don’t change anything...

DawnMarie P. on

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Quick and easy. Friendly service.

Timothy m. on

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Dawn T. on

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Sean S. on

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Keep up the good work

BRENDAN O. on

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Have always received prompt courteous service, even as a walk in customer.

Daniel W. on

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Put identification numbers on the tow dolly’s that are easily found. Also the numbers could be printed on paperwork.

MISHELL P. on

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H Gary H. on

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Debra N. on

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ernesto p. on

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The guy at this U-Haul was amazing. He went above and beyond to help us out. I have been to other U-HAUL locations, but this one is my favorite one. They provide the greatest customer service with a smile.

timothy l. on

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Brian K. on

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I prefer this location due to there good service and quick pickup and drop off

Christina T. on

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The manager, Bob, was so friendly and explained everything really well. Made the transaction very easy. Great Uhaul place!

James C. on

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excellent service

Kelly-Taylor S. on

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We had to drop the vehicle off at the most convenient location because it died in route. The southside, Cheyenne Wyoming rental dealership was more than helpful and serviced us in a phenomenal way. We thank them for their efforts. But once again I’ll say that U-Haul roadside assistance was of no help at all

heyward S. on

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Nothing. The attendant was very helpful and excellent with customer service.

JESSIKAH M. on

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Carol M. on

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john b. on

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David L. on

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The attendant was rude and and attempted to belittle me in front of other customers. I will not use this location again and will seriously consider using a different rental agency from this point on.

Employee R. on

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Richard R. on

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communication is key and follow-up is helpful.

BRENDAN O. on

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I have used Southside Service & Rental four times over the last month and have experienced excellent customer service every time.

John A. on

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KENNETH C. on

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KRYSTIN P. on

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Dianne J. on

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PATRICA K. on

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rich w. on

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Jim N. on

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Fast and easy.

JAMES S. on

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Dean G. on

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MOVING B. on

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Always have a great and painless rental from these gentlemen. Thanks southside.

Robert V. on

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Uhaul Prices are outrageous . We had to spend $970 to rent a Trailer 5x8 ftg. This was not reasonable, but I Had no choice!! I would greatly appreciate a refund to bring what we were charged to a much more reasonable rental price.

William R. on

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Wonderful service and truck as usual. Love this location.

WILLIAM H. on

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dificult to estimate miles to be used before actual trip and how to pay if you go over the estimated number of miles as you drop off the vehicle after hours

Mark V. on

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New Life S. on

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MICHELE S. on

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