Excellent customer service. I;m very happy with this UHaul Rental Loction.BARBARA BRIDGET E.
Customer Reviews for Southside Service & Rental
(U-Haul Neighborhood Dealer)
Cheyenne, WY 82007
(@ the corner of Central Ave & West 8th St)
Services at this Location:
- Mon-Fri: 9 am - 3 pm
- Sat: 9 am - 2 pm
- Sun: 9 am - 1 pm
Special Operating Hours
- 5/18/2021: Closed
- 5/20/2021: Closed
- 5/23/2021: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joshua D.
The car transport trailer's tires were well below the required 50psi (one was 19psi). I was unable to contact U-Hauls customer service, being on hold for up to five minutes. I called 7x and was unable to use their after hours automated drop off through their app. I believe this was a U-Haul national problem, not the local dealer's fault.WILLIAM BRENT B.
Customer did not leave a comment.Amie R.
Customer did not leave a comment.JASON K.
Customer did not leave a comment.MICHELE M.
Customer did not leave a comment.Philip M.
We have always had clean trucks before but this time it was filthy inside and out. Otherwise our service has been excellent.DAWN LYNNETTE C.
Thank you for making everything so seamless. Best experience I've had to date.Ann W.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Deanna C.
Customer did not leave a comment.ERROL B.
Trailer shook through out the whole trip.James Douglas S.
I have rented from this location a few times, over the years. I have never had any problems. I recommend them always.shawntelle Y.
Customer did not leave a comment.COLE T.
Friendly and great service !! And fast !! In and out!Robert L.
Customer did not leave a comment.Brad S.
Bob is outstanding. He is always professional and customer service is exceptional! Thank you!New L.
Agent was very polite, friendly, and helpful. Quick transaction. Will rent here again.Brenda B.
Customer did not leave a comment.Deena C.
Customer did not leave a comment.JAMES PATRICK B.
Customer did not leave a comment.Sandi J.
Trailer was wrecked , safety chain was missing on the trailer . The guy said he was open until 6 pm I arrived at 4 pm no one around . Called me at 5:30 after I missed my appointment to take my bike I rented it for the next day so I didn't have to worry about it being there then when I was late bring it back I was charged for 2 days . I will never ever recommend or rent another trailer from u haul againBranden M.
We needed a pickup to go the store and back home for a large item. The service was great and the truck was well maintained. Look forward to renting from there again!KARA M.
Customer did not leave a comment.Misty H.
My go to place for all uhaul needsBRYCE D.
A plusDustin C.
outstanding customer serviceMICHAEL SCOTT M.
Customer did not leave a comment.TERENCE B.
the place to good for uhaulCHAVEZ EUGENE F.
Customer did not leave a comment.CASSIDY WADE M.
Customer did not leave a comment.sara R.
Customer did not leave a comment.SIDNEY YVETTE M.
Will use this location againALAN M Z.
Thank you! Great moving experienceTim M.
The man at Cheyenne was completely rude! To the point I got teary eyed out of frustration (because moving across the country by myself isn't stressful enough!) He then yelled at me because he said he couldn't handle crying and left the room. He came back in and got going on my reservation. My original reservation was to drop off in Wenatchee, Washington and I asked him to change my drop off location for the truck and the trailer to Post Falls, Idaho. This pissed him off even more! He changed the drop off for the truck but didn't do the trailer so there was major confusion at the drop off point. Again I was by myself and needed guidance getting my car on the trailer. At first he refused and then said he would have to charge me....I didnt car if it cost anything I just needed some help! I was so flustered and frustrated when I left my head was spinning!Darla N.
Customer did not leave a comment.Barry S.
Tune-up u hauls and make sure it is mechanically checked thoroughly for any problem needs attention. Work with customer's toward weather condition where they are going, instead of adding more money to the customers issue when it shouldn't be. Traveling in the winter is a problem when the U Haul business doesn't work with customers.Thomas C.
Customer did not leave a comment.John J.
Everything was great.Kevin A.
Customer did not leave a comment.Christopher D.
Customer did not leave a comment.edward C.
Worker was nice, worked super fast and professional!Ashley M.
Customer did not leave a comment.Nathan A.
Customer did not leave a comment.James H.
Guy at location was great, and made transaction work despite being without internet due to failed cable modem.stephen H.
Customer did not leave a comment.KYLE ALEC M.
Keep on keeping onMarvin R.
Very respectful, nice people. I just moved this way due to my husband being in the Air Force and they accommodated me very good.Stellamarie B.
Everything went well and it was a good experience. Thank youHarvey R.
The best customer service everDean Ray S.
Customer did not leave a comment.Frank H.
Customer did not leave a comment.Shawn R.
Customer did not leave a comment.ANDREW H.
South side service and rental is the best always friendly and helpfulBradley P.
I never got my 60 dollar deposit back. Kind of curious as to why.Megan B.
Excellent person behind the counterJames O.
The gentleman that helped me was gave excellent customer service. I will use this place in the future.Talena Renee M.
Amazing customer service. Very prompt service and professional. Thank you!Ernest M.
Great experienceTerry S.
I have rented from here many times over the years. I always go to this location if they have what I need. Always a pleasant, friendly and professional experience!!Rod O.
My rental was not reasonably clean as received. Besides general road grime, the front end was covered with a considerable amount of bug splatter.Brian M.
Customer did not leave a comment.Evan T.
Customer did not leave a comment.John P.
Customer did not leave a comment.Jim I.
Customer did not leave a comment.Chris J.
The uhaul representative was very friendly and professional. The equipment I rented was clean and well maintained. Will definitely rent from uhaul again if I should be in need of moving. Thank you for an excellent experienceAudra M.
Customer did not leave a comment.Don A.
Customer did not leave a comment.Joshua Q.
I had made my reservation for 06:00 they changed it to 11:00Norman H.
Customer did not leave a comment.David P.
Customer did not leave a comment.David S.
I had several issues trying to rent using the uhaul website. The website is worthless in my opinion. However, went to my local uhaul and the man behind the counter fixed everything the website messed up. He worked out a better deal for me on both ends and was very helpful.Brian Douglas R.
Customer did not leave a comment.scott S.
Customer did not leave a comment.Ana R.
Right on time great customer servicephilip R.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.Jerome M.
I have rented trucks from the Southside location here in Cheyenne on several occasions. He has always had what I needed available and friendly personJames David W.
Awesome experience very easy to complete the paperwork will definitely use them againdebra M.
Customer did not leave a comment.Paul K.
The location was great-it was no contactCYnthia M.
This feedback is for sign East location. My drop off should've been with them she even called Claire in the district office for instruction and didn't follow recommendations. I was supposed to drop my rental off at Cheyenne East location and she refused to allow me to take it because in Elkhorn Nebraska and they edited my location drop off she was rude and refused to help me. I have a feeling that when everything doesn't go smoothly at least with my experience she had no desire to help.Benjamin Thomas F.
Nice and professional guyDjong H.
The gentleman who got me taken care of was awesome. 10 out of 10. High five. A+. Thanks, sir.Miranda A.
Customer did not leave a comment.Cynthia G.
I always get excellent service here.Charles F.
I have rented a pickup truck twice this summer during the pandemic. Unlike so many stores in Cheyenne, my local U-Haul is enforcing safe business practices --everyone wears a mask, only 1 customer in the office at a time, and all equipment is thoroughly cleaned and sanitized. The staff has been incredibly helpful and friendly and one particular man has been particularly fun to interact with during this stressful time, as he's remembered me every time I've come in for "just one more thing." I couldn't be happier with my experiences at the U-Haul office on Central Avenue. And I suspect you'll be happy too. Give them a call when you need moving equipment, trucks or other gear.elizabeth E.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.Carolyn R.
Customer did not leave a comment.Tyler M.
Bob has always taken good care of me for my rentals and I will not go anywhere else. His office is a bit dated however it still provides the necessary services we have come to expect from this location.Michael Paul W.
Proper service intervals as the a/c started intermittently operating half way through my trip. Customer service was sub par due to scheduling conflicts when our reservations were made 1 month prior.chris V.
Customer did not leave a comment.Marshall K.
Wait time on the phone is fucking stupid.....spent 30 to 45 minutes on freaking hold....Tolbert T.
Customer did not leave a comment.Jon B.
Customer did not leave a comment.Michael W.
Highly recommend this place. The gentleman was courteous and helpful in all the questions we had about area. He also asked if we needed anything else.linda L.
Everything was great here! All my questions were answered and the employee was very helpful with everything involved.Shannon V.