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NANCY U
Customer Reviews for Southside Service & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Outstanding customer service
ERIC HNo one is ever there. The sign says they they close at 3 yet they're always gone before 1
Justin AThe worst experience I've had with Uhaul in awhile. Didn't tell me alot of stuff about how my card would be charged then overcharged me to where I had to get ahold of customer service. They extended my rental without getting ahold of me first (against policy). I will be going to the real location from now on and not this neighborhood one for that reason. Nobody likes being charged incorrectly or without their approval.
ZACHARIAH MI’ve used this location multiple times. They are the best!
LANDI WExcellent customer service and very accommodating for my needs
Thomas HThis was such a friendly and helpful U-haul rental place! Very easy rental pickup and drop off.
SHANNA HPerson who waited on us was very helpful!
JOHN RRewards program
Daniel SNothing, everything was fine.
RONNA WNot a thing. The clerk was friendly, organized and helpful. He was treat!
Cece Ci didn’t get the equipment i paid for/ rented. i didn’t receive my dolly for moving. which made it a little more difficult
Annabelle DI say the overall experience was great
Darrell CFast service, order online
Veronica BThe guys bad ass , great service
CAREY KThey cheated me out of money by charging me for something I didn't ask for or agree to. Not to mention they have the worst customer service. I'll never do business with them again.
CHARLES DThe online check in had us sitting outside the building almost 30mins.
ZANE RAlways professional
PATRICIA KIt was closed for the day when dropping it off. The online truck drop off was to much to do. I would have preferred to drop it off elsewhere.
Yenicet AThe only problem was the inside of the windshield was filthy when I was driving into the sun it was very difficult to see the road besides that everything was good
THOMAS LWe reserved our Uhaul online, which was an easy process. When we arrived to pick it up, the gentleman in the office was very kind, attentive, and made our pick up swift and easy! He clearly explained everything to us and made sure that we didn't have any questions before sending us on our way. I would highly recommend this location over a few other locations in town.
PATRICIA MAlways professional!!!!
PATRICIA KMake sure all lights work
ERIC WOne of the best retail experiences I've had. The agent worked hard to find an auto transport for me on relatively short notice.
RYAN ADon’t change the location someone chooses. Also make sure you get the extra ordered (moving blankets). I wasn’t charged, but I ordered a dozen blankets. It was huge inconvenience to have to pick up the truck several miles from the place I chose. That may make me look elsewhere the next move.
Kristin FCheyenne Wyoming location was very helpful and nice and fast.
Debra BHe is always helpful and friendly there.
KIMBERLY Mlocation was closed during drop off
MATTHEW PCommunicate better. I made the reservation with one location and was not notified of a change of pick up location until I went to the first location and was told I needed to pick it up at a different location. The first location was clear across town. The new pick-up location was very near my house. I was on a tight timeline and the wasted time was not appreciated.
LINDA HCourteous, helpful, rapid
Craig JThank you for having trucks available for me when I need them. Customer service was very good.
William WDropped off while facility was closed but simple to leave keys and paperwork in drop box.
FRANK PMy favorite place to rent from !
PATRICIA KThis pickup location was great but getting to it was a big run around. My pickup locatioj got changed 3 times and everytime I would go to the one instructed to go to I was told the talk trailer wasn’t delivered for my reservation so I had to jump around the city until finally this location had one that would fufill my reservation. Besides that everything else was great
WILLIAM LAlways helpful and professional. Used many times, will continue.
BRIAN PAdd a second associate for the desk because it can get busy there. Otherwise thank you for being honest with me and helping me with renting equipment. It was a fairly easy process from nice employees.
JACK CGreat location
DANIEL EStaff was very helpful and easy to work with.
John MEverything went just fine.
David NVery easy transaction and great place to rent equipment
Alexander MI would have returned my vehicle the afternoon before my deadline, but the location closes at 1pm.
JULIO OFantastic customer service. The representative open the store on time and was very courteous and professional.
KEITH HVery friendly and helpful!
Jamie MThe personel at this location was great. The system was down so I couldnt get my truck at the time i reserved, but the employee kept in contact with me and let me know when i could pick up the truck.
Patrick WI did mobile check-in and the dolly and furniture pads were not in the truck. You would think that U-Haul would take some sort of responsibility and deliver items they didn’t include in the rental. Instead, I was left to making phone calls to other U-Haul dealers to try and track down a dolly and furniture pads.
AMIR MOutside of trailer was dirty with mud. Trailer leaked in heavy rain
Thomas MFast, easy and friendly
Richard BI always go to this UHaul location
Elizabeth MPick up was seamless. Truck was as described. East entrance and exit from location.
Todd M