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Jamison W
Customer Reviews for Southside Service & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were no personnel present as this was primarily a self service/dropoff location. Conveniently this location does not charge the $20 late fee. I chose this location due to the $100 discount and it was worth that I think.
Brendan TPick up and drop off were easy. People were friendly. The cost and fee for the rental were what we expected. We needed more time and had no problem getting approved for a later drop off time.
JESSICA CWhat is the purpose of having a reservation if you can’t guarantee the equipment I reserved. The customer service was poor. Being told, “I should be happy I have a truck” when made a reservation 6 weeks in advance is unacceptable
Broghan Ei always have great customer service, and the equipment is always top notch. i wouldn’t change anything
wendy sNot thing. Was very happy with the service!
Shirley JWhen I got to the location on Sunday, it was closed, so didn't interact with anyone:) That is why the No answer for: Were the personnel helpful?
Sandra BVery helpful and curtious.
MAUREEN MOverall great experience
Nate MVery happy with the Ford van I rented for the day. It was a great hauler, torque vehicle meaning it would get up and go easily and not a big gulp of gas.
ROBERT CI arrived after hours and had no contact with staff this time. I have used this site before and found the staff helpful, friendly and easy to work with.
Scott WSuper helpful/knowledgeable staff!
Landi WSee above for comments about misrepresentation.
Dale SThe problems we had weren’t with the location. This was not our location so we drove an hour south to drive 50 hours north. The only thing about the location was the hours of operation on the website and all searches of the location did not match what was on the building.
Clay BYour reservation process is 100% the problem. Months ago i reserved the equipment at one location, only to get a call hours before i was to pick it up and was told that if i wanted to rent Uhaul equipment i would need to drive 75 miles in the opposite direction of where i needed to go just to pay the same price to get the equipment. All of my travel plans hinged around getting the Uhaul equipment and was totally upended by the extra travel. If your reservation website was better it would exclude those sites that do not have equipment that is rentable for a one way trip. I did call the place i originally booked the Uhaul equipment, they indicated that they rented the last one-way piece of equipment the day before. essentially giving away my reserved equipment. Totally unacceptable.
Brian KThe person running the store was super helpful and very nice.
Drew RI don’t understand why I was charged a $25 cleaning fee when I removed trash from the person before me & shared photos showing it was clean once I dropped off. Maybe it would’ve been easier if there was someone to drop off with but considering that’s only 4 hours of the day it didn’t help for my move.
Mikayla HThis reservation was a mess from its inception. They couldn't find a truck for us, they scheduled a call with a "truck tracker" who never called. The reservation was for Friday through Sunday. They cancelled the reservation, then reinstated it. Even though there was a credit card attached to my phone number, at the time of pick up they claimed there wasn't. They extended the reservation until Monday and charged us for it even though that wasn't the original reservation and we returned the truck Sunday evening. A lot of ethics questions here and money taken for services not rendered.
Fredrica BLoved the rental pick up location, the in person service was great. I was not a fan of having to get in person customer service. My overall ratings for the entire trip and experience is 1 star for U-Haul as a company. I do not feel valued as a customer and don’t believe that the company’s customer service or reliability is good. They were saved by my pick up location guy being good. Really unimpressed overall, just as expensive if not more expensive than competitors, and really unreliable.
Collens WNothing!!!! Price was great , Counter service was fantastic.
billy dI had to travel 40 miles to pick up my truck. You would think with 3 locations in Laramie Wy. A truck could be available in the town I rented it from. I was also initially charged for the extra miles. This also caused having to take 2 hours more off week to keep on schedule.
BARBARA HJust keep doing what you're doing!
James TWe dropped off after hours
Tammy AHe is really helpful. Have picked up there before and he is the same every time. Highly recommend.
James BExcellent customer service, fast and efficient, easy to navigate website. And convenience of location.
CLARENCE MPerfect and easy. He was friendly and helpful. Super easy and smooth.
Kasey Kthe agent I worked with was very helpful and friendly.
DANA WZero alinment very bad steering unsafe vehicle abd some problem transmition cannot climbing up hills
AHMAD OPerfecto
DORIAN DArrived during business hours and nobody was there. Business was closed. Rented a trailer from them in the past and the owner was owner an hour late. I had to wait in the parking lot for them to show up. Store is cluttered and dirty inside. Definitely not a great store. Zero help.
Brandon HThe location was fine and the vehicle was alright (driver arm rest was broken). However, the online check in and return experience was bad. The app would NOT work, so had to use browser. Then, that wouldn't work for completing the online check in so I had to call. The pages were glitchy even when they did work. The check out process was unclear about where to park vehicle vs the posted signage at location.
Cierra EGreat service
CHRISTOPHER DEasy drop off, Business was closed but phone app made it easy
HAROLD SI would appreciate a discount as a disabled veteran and a senior.
RICHARD SNothing the guy's there got it together!
john kI did not have any personnel contact, it was so easy to drop off the vehicle and leave the keys.
Michele HThis is the second time I've used Southside Service and Rental for my U-Haul needs. The staff is always professional and personable, always efficient, and the equipment and supplies are always clean and well maintained. I plan to used them every time for all my future needs. Many thanks!
TAMARA GThis is a great UHaul location. Easy out and easy in. Staff is terrific
RICHARD GGreat service.
JESUS MIt's a good location with an amazing representative maintaining th8s location.
ANIKO BWe always prefer to use this location. The guy is always nice and helpful.
Dawn BQuick and easy drop off.
CHRISTOPHER RThe dispatch team was amazing helping me check the van both in and out using the 24/7 system for an unattended location.
Maureen CThe app wouldn’t let me use the camera. I needed to exit the app several times and re enter the app to get the camera to work.
Joshuwa PI used the UHaul app to reserve a 20' truck and opted to pick it up at this location. Check in with the staff member was very efficient and he familiarized me with the truck, my obligations and how to return the truck after-hours which I did, using the app. Great experience all the way around.
RICHARD GThe attendant that was working there (Bob)would not help us hook up the vehicle on the trailer and we had no idea how to do it,so my niece that works at another U Haul location had to have a worker come out to the south side location and hook our vehicle up for us,we were not very happy with Bob.
LORRAINE T