Customer Reviews for Southtowne Motors Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Southtowne Motors Inc

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Robert M. on

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Customer did not leave a comment.

William N. on

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Very helpful

Cody M. on

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Location was great and cs was awesome thanks!!!

Alexander H. on

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Just a drop off location. I walked in and the guy said just drop it off by the other ones and you are good to go.

Tyler N. on

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Customer did not leave a comment.

Jeffrey G. on

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Good Service, Will use again

Mark R. on

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The site in Indiana was great however I am not sure why after scheduling a truck two months in advance that one could not be provided at the location that was requested.

Edward B. on

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Drop-off was very quick and painless... You guys do a good job..

Barbara H. on

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Jeffrey B. on

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Ken R. on

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It was closed--left truck and used key dropoff box

Shelly R. on

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Gas was low

Warren R. on

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Melanie W. on

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Worst service thing was dirty and then it broke down. Instead of a refund they charge me another day extra and numerous other charges and wait another month to try to bill additional charges after the first one. Forced to rent early and then charged extra for a piece of junk van that needed oil change and wipers didn't work. Set stranded on the side of the road for hours. I think that you should give up the business. Forget renting from here. Worst experience ever.

Philip V. on

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I was originally sent to lug it to larches location for drop off. Google maps sent me to the wrong location. I spoke with the local uhaul operator (Nikki) and she was very unhelpful. I am completely dissatisfied with this entire experience. I spent an extra 2 hours trying to figure out how to make the situation work.

Karen K. on

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Nothing the rep picking up U-Haul was amazing professional and courteous

Jessica W. on

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Karyn Y. on

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Nothing, this was an excellent location. Staff was friendly and flexible with pick and drop off time even though it was one of their busiest days of the year. We will continue to use this location for our rentals moving forward.

Jeffrey S. on

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Kathleen A. on

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The overall condition was good. The floor in the cab was very muddy. Didn't effect anything but did not it so that I was not charged for it at all.

Frank W. on

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CARL S. on

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Hope M. on

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Brent Y. on

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The outside of the truck was filthy and the windshield wipers were damaged which impaired visibility. The box was not swept out and had trash left over from the previous renters. The cab had a water bottle and nicolette chewing gum wrappers. The location was also out of furniture hand truck which made moving more painful. One a good note the person at the location was nice. Rating would be 1 out of 5 and that's just because they were the only ones in town with a truck left.

Terri M. on

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Randall H. on

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Kenneth T. on

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wesley S. on

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It was perfect, no problem at all.

Andrew L. on

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Back of the truck had a ton of broken glass in it and was filthy. I guess i made the mistake of telling the rental location that i new how to tow a trailer, because they did not even lift a finger to help hook a 6 x 12 trailer up to the truck. The people there also neglected to tell me that there was no tongue jack to even lift it to hook it up. I was there by myself left by myself to hook and unhook this freakin 6 x 12 trailer. The location where the key drop box was had 3 to 4 inches of water in front of it that i had no way to avoid The parking lot was a sheet off ice so i had trouble backing and unhooking the trailer when i returned the unit. The truck just kept spinning its tires on the icy lot when i was trying to back the trailer into the parking spot where they told me to return it to. not to mention there where cars parked all around where they wanted me to back it into the spot. There where no marker light functioning on the trailer. Only brake and turn signals worked. If somebody would have helped hook the trailer up they would have seen there was a problem with the lights. The lot where i had to return the truck and trailer has lots of cars parked everywhere. they are a used car lot/ junkyard and it was not very easy to maneuver the truck and trailer around to return it. I know that everyone bitches about the equipment because they are frantic and just want to move but the equipment was just fine it did what we needed it to do. Aside from the parking lights not working on the trailer. my only real complaint was the level of service from the rental place. I do commend Uhaul for stepping up and discounting the truck and trailer. We reserved a 26 foot box and there was a mixup with the availability, They called my wife to let us know that it was not available for the day we needed it, and offered a 15 foot box and the 6x12 trailer at a discounted rate in place of the 26 foot box. so kudos to them on that move.

Don L. on

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Steve R. on

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