My pick up location was not where I wanted to pick-up. It was changed the day prior to pickup without my approval It cost me 1.5 extra hours of drive time and was a self serve location which I did not want. In the future I suggest that when a booking is approved, the company should be responsible for ensuring that the vehicle rented is at the location and not the customer's responsibility to pick up elsewhere.
Michael P
Southtowne Motors Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Indiana, PA 15701
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Customer Reviews
- 4.0 Average Customer Rating
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The 24/7 feature was a major fail due to the lock box code being incorrect or the old lock box being broken. Still awaiting confirmation that the charges were reversed on my credit card.
Raymond MWent fine.
RICHARD ANo clear indication of were the drop off box was and were to park the truck On line drop off No personnel contact
William MThe gentleman was very nice and I was going to walk home because my ride didn't show and he bring me home I would tell all my friends and the prices are great also ty so much for your service and kindness Sincerely Ms. Lydick
LAURIE L