Customer Reviews for Space Bank Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Space Bank Mini Storage

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Marc C. | Overall Experience |
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Albert and the staff are awesome

Kristie C. | Overall Experience |
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Nothing but a positive experience for us. The staff was always professional and helpful. We would definitely use this storage facility again and would recommend it to family and friends.

Lisa J.
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Just keep doing what you do. Good customer service with a smile is the best help during the stress of moving. Kindness goes a long way on a hard day. Thank you for hiring good people.

Ruben V.
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Customer did not leave a comment.

STEVE A. | Overall Experience |
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I do not like to be as harsh as yes or no, but the fact is your facility is a bit pricy and my major issue was the trouble the office staff had in putting in my payment method and making sure it was a reoccurring, I had to come in 5 separate times to do the same thing. I was told it was a computer issue or so and so messed up, but it was very frustrating. So while I can only choose yes or no, I would give 5 out of 10 on these two areas because of the frustrations and cost to tell others about the place.

PETER V. | Overall Experience |
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All YES's above plus convenient freeway (60) access. Would definitely use this facility again and refer people to them. Thank you!

Amber B.
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Friendly service, would recommend.

MICHE R.
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N/A

Samuel S.
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UHaul sent me confirmation to go to the 9th Street location in Rancho Cucamonga at 11am. When I went there they did not have a clue about my reservation neither did they have the vehicle. Then after two phone calls they asked me to go to the Cucamonga street location where I was able to pick up the vehicle. Because of this I wasted an hour and more expense due to increased mileage. I hope someone reads this review and acts to improve things. Sam Sudhakar 909-693-1409

Manuel D.
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Yolanda M.
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Jiao C.
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JANET R.
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Susan L.
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Albert was extremely helpful and friendly and followed up with changes in our rental and made this a very well worth it experience

Angel Medina G.
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Customer did not leave a comment.

ying X.
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Leopoldo D.
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donald A.
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Krystle L.
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Rhonda H.
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The agent was nice however there were computer problems which caused my wait time to be extended. The truck was dirty. There was no cart in the truck or blanket. I was just told to drop the keys In the slot I didn't know I had to check it in or would be charged. By the time I saw the text I had already put the keys in.

Anthony C.
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Nothing at the time, the service was excellent

Brittany P.
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Truck was great and had zero problems. Only complaint is that I had requested and paid for an appliance dolly with pickup but it wasn't there. Have contacted customer service and requested a refund but am still waiting to hear back.

he ping Z.
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The managers there answered all my questions and explained every charge in the final statement. He was very helpful.

Jenna R.
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Customer did not leave a comment.

Etta A. | Reservation |
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very friendly

Liann K.
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steve M.
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Lakeisha W.
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KIM S.
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Sabrina A.
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Sandra O.
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Things went well good customer service

Andrew M.
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The self pick up option was very complicated and took 20-30 minutes and 2 phone calls to customer service to work through. I would have liked to have a warning when I chose “self pick up” that it would take many steps and a good amount of time to actually pick up the vehicle. Knowing how complicated it was, I will never chose self pick up again.

Sandro V.
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prior to going to this place, I was told to go to a different place on Uclid St in the city of Ontario. It was a gas station with a liquor store. When I arrive there, the attendant told me the truck I rented was not there and that his manager took it for a personal use. He said he could not help me. I had to call the main number agan and after a few minutes I was given the new site to pick up the truck. This was a lost of time and money for me as I was on schedule to purchase things from a store. By the time I got to store, store was closed. Hope no one else, that no other client, has to go through the same thing. Respectfully, Sandro Villa 213-819-8477

Clyde N.
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renting was fast and easy

efren O.
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Customer did not leave a comment.

PEDRO C.
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rear sliding door latch was positioned wrong and would not let door to be closed. technician was called to fix problem. Recommend to improve inspection before renting trucks

Sameh A.
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Ross G.
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Kristian S.
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Sara G.
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The location was clean, not inviting. A note on the door told me no one was there, but the instructions for dropping off the keys weren't very clear at first (not easy to spot). Then I had to call a couple of hours later to be able to verify that everything was done correctly.

Chih Wen P.
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Customer did not leave a comment.

steven H.
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excellent service !

Raymond T.
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The truck was good and clean but needed an alignment. Otherwise the location is nice.

TANYA A.
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Customer did not leave a comment.

VICTORIA V.
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Clean out equipment, U-Haul charge when you leave equipment dirty. We had to clean out our own trailer someone moved sod and we had to clean up to put furniture inside trailer

Andrea B.
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Customer did not leave a comment.

Jeremy B.
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Jackeline R.
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German C.
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Brian M.
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Richard L.
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I reserved this truck approximately 7 to 10 days prior to picking up the vehicle. The day before I I was suppose to pick up the vehicle I called and verified the vehicle was ready. However, On my way to get the vehicle I received a call and was advised the truck was not yet back. I arrived at the location and was lucky enough that the vehicle did return a few minutes after I arrived. In the future I will not deal with a place that cannot Gurentee that my rental will be available at the time that was promised to me. I had a crew of people waiting for me. I cannot take the chance that you cannot uphold to the agreement . Any questions please call me at 760-397-7458. Richard

Kayla G.
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We used uhaul once before and service was slow, the workers were distracted and confused, took forever... So I decided to use a different location and it made a huge difference! We had our truck within five minutes and the guy who helped us was great.

Brian H.
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All three employees whom I met or spoke to on the phone were very friendly and efficient. They were a bit busy (small location) but still helped everybody surprisingly fast and with a great attitude. Already told several neighbors about this location. Thank you for making the move easier!

Michael P.
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I was positive on the last survey question. Because I see improvement. Personality, Professionalism. The Day Manager ask me if I had my paperwork. However after he made his entries into the computer he didn't give me back my contract papers. That's enough for now>

JANET C.
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Customer did not leave a comment.

ronald L.
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GAOSAN L.
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JIMMY L.
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DAVID B.
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ROGER C.
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Used night drop off box...did not meet or enter location. Was convient for me.

JOHN S.
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Customer did not leave a comment.

Karen R.
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Customer did not leave a comment.

YERYEONG P.
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Uhaul AKA "DINGMAN MATERIALS" owned by Joy in Helendale, CA is the agent who reserved our truck rental. JOY took care of everything the day we called her. I tried to reserve online but because it's a high desert one way rental(2.5 hrs) Uhaul/Penskie/Budget costs ranged from $800 - $500!!! OMG! Can't afford that. JOY looked into it then she set it up so we can drop it off in Ontario which made the whole thing $136/normal price. JOY is awesome, friendly, upbeat and professional!! Any issues she always comes up with the solution that we want. Dealing with funeral, moving and the rest of the stuff was overwhelming needless to say. THANK YOU Joy for making our life easier!!

JOHN S.
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Customer did not leave a comment.

MAXINE R.
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Alan D.
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Bill was over double the expected charge. While the rental rate was very clear, the add-on mileage rate was not. Thank God I didn't need to drive far!!!

SANDRA T.
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Everything was very nice. Albert was friendly and efficient. We were happy with our experience and reserved another truck from that location!

ARTHUR H.
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The young man named Patrick was very knowledgeable and friendly. I would highly recommend this location.

GRACIE H.
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I did not ask to pick up at this location and wanted to pick up 8am. No one got there to open til after 9am.

KRISTAL JEANEEN M.
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On drop off I was more pleased with this location. Very helpful.

RICHARD S.
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No head lights. Could not speed past 48 miles per hour the truck would shake..Had to sleep on the freeway do to no head lights...

MAGGIE T.
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Customer did not leave a comment.

PENNY H.
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Excellent, helpful staff, made the whole process very easy.

LAJUAN L.
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Customer did not leave a comment.

twila O.
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The sales agent was really professional, very knowledgeable, and friendly.

Genevieve L.
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Customer did not leave a comment.

PATRICK V.
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Customer did not leave a comment.

SUSAN R.
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Nope, all was good :)

ANDRES L.
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Customer did not leave a comment.

GARY K.
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MARIA M.
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Everything was great Thank you!

PRISCILLA B.
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None needed

Santi O.
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Customer did not leave a comment.

Susan D.
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Patrick was very knowledgable and very helpful. The equipment was exactly what I needed and performed excellently.I will be using your services again!

GENESE M.
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The customer services was great. I don't remember the employee's name that helped me. But he was awesome.

CORDELL D.
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Thanks so much for your help!

ZIAD E.
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Customer did not leave a comment.

RYAN S.
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Quick service, easy drop-off.

Lisa S.
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Customer did not leave a comment.

GREG M.
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Nice people - Helpful and conscientious.

SCOTT S.
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Be more up to speed on some of the details and facts about the vehicles in terms of laws and regulations pertaining to long distance driving such as whether one needs to go into a weigh station with other trucks or not. Which lanes are permitted for a truck to be in when driving on freeways and hiways.

DESTINY M.
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The guy at this location was so nice. Great experience wig u haul

QUINICE S.
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Make sure employee knows all facts about the uhaul company.

STEVEN C.
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Customer did not leave a comment.

MESELICE S.
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very accommodating, I had to pick up the truck earlier than I quoted, and the clerk had no problem with making sure I was able to get a truck

JOLEAN M.
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I had a great experience with reserving, renting, and returning the UHAUL truck. Thank you, Jolean

ryan C.
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he said the truck had 1/8 of a tank of gas and is was 1/16 of a tank. as soon as i left the place the gas light came on. you should keep atleast 1/4 tank

No reviews have been submitted for this location.

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