Customer Reviews for Space City Self Storage
(U-Haul Neighborhood Dealer)

102 reviews

13123 Hiram Clarke Rd   Houston, TX 77045

(713) 436-1639

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed: 9 am - 2 pm
  • Thur-Sun: 9 am - 5 pm
Special Operating Hours
  • 7/27/2021 - 7/28/2021: Closed

Services at this Location:

Contact Us

(713) 436-1639

13123 Hiram Clarke Rd
Houston, TX 77045

Services at this Location:

Location Hours

  • Mon: 9 am - 5 pm
  • Tue: Closed
  • Wed: 9 am - 2 pm
  • Thur-Sun: 9 am - 5 pm
Special Operating Hours
  • 7/27/2021 - 7/28/2021: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

JONTE L. 
Rating:
4.0

Yes, when i got the truck itwas not a full tank of gas and i returned it with a full tank only to be charged for two gallons and im very upset about it

LaVinia H. 
Rating:
5.0

Nothing

Stephen M. 
Rating:
5.0

Not a thing everything was great

BENJAMIN C. 
Rating:
5.0

Service was great! Check In/Check Out was quick and easy

KAREN R. 
Rating:
5.0

Becky is very friendly and helpful.

PHYLLIS R. 
Rating:
5.0

Customer did not leave a comment.

SABRINA ANNETTE H. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS ROCHELLE R. 
Rating:
5.0

Customer did not leave a comment.

Yasmine B. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
1.0

They over charger us even tho we brought the truck back in time. Never again

PEDRO V. 
Rating:
1.0

Victoria was very rude. It was my first time ever getting a uhaul so I had a couple of questions and she was very rude and inpatient.

RENE O. 
Rating:
5.0

Customer did not leave a comment.

RODNEY DEWAYNE S. 
Rating:
5.0

Victoria is a gem! Love her! So helpful!

RICHARD W. 
Rating:
5.0

I left my car and house keys in the uhaul after I had locked it and out the key in the lock box. I did not realize it till after. Should be some kind of way for you to contact someone and have them assist you. I put them down when I was taking pictures like the closing on the app requsted.

KIMBERLY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Always a pleasant encounter

Delia C. 
Rating:
1.0

Very old truck and very bad costumer service

Ruban C. 
Rating:
2.0

Customer service wasn't professional. Uhaul Store employee/storage manager was very condescending . I would not recommend this location

JAYDA F. 
Rating:
5.0

The sales lady was excellent she helped me out and showed me what all I needed to do she's a good worker thank you again for your service.

GAYLE H. 
Rating:
1.0

The lady attendant has VERY, VERY, VERY Poor Customer Service!!! Also, PLEASE BE AWARE, IF YOU RETURN THE RENTED UHAUL AFTER BUSINESS OURS (even if it is within your allotted time/rented), YOU WILL BE CHARGED AN ADDITIONAL FEE YOU DO NOT GO ON LINE AND COMPLETE A RETURN FORM. I was charged an extra $40.00. I only rented a $19.99 truck for 24 hrs. I WAS NOT PLEASED AT ALL!!!

PLESHETTE D. 
Rating:
3.0

The truck share process was not clear the lock for the key was on the back of the truck which should have been stated in the instructions

Kimberly F. 
Rating:
5.0

Good professionalism, friendly, excellent customer service

AMANDA R. 
Rating:
3.0

The amount of gas was exactly the same yet I got charged extra for returning it with less gas...

Nicole K. 
Rating:
1.0

Terrible customer service the woman that lives on the property is old and short tempered she huffed and showed her piss poor attitude the entire time

DARLEEN H. 
Rating:
5.0

Service was excellent. Had no problems.

CHADRICK C. 
Rating:
5.0

Customer did not leave a comment.

JOE W. 
Rating:
5.0

Customer did not leave a comment.

KRISHUNDA G. 
Rating:
4.0

Customer did not leave a comment.

CHARONDA W. 
Rating:
5.0

Ms Victoria was an excellent in U haul. I recommend this location to everyone because of the pads, boxes, dollies and clean U haul Vehicles.

Johnie H. 
Rating:
1.0

No one was available to help me when I called. I had problems with after hours check-in. I tried calling and lady was rude. Still have no resolution because customer care could not help me kept referring to location of drop off. Customer service left message for office to call .days have passed and still no call.

YOLANDA D. 
Rating:
3.0

The lady inside the store was rude at first then after I struggled for about 30 minutes trying to complete the mobile pick up she came and offered her help.

Tisha T. 
Rating:
4.0

Customer did not leave a comment.

MARCUS A. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
5.0

Customer did not leave a comment.

henry M. 
Rating:
4.0

Customer did not leave a comment.

SIOBHON D. 
Rating:
2.0

Customer did not leave a comment.

Angelica Allen A. 
Rating:
4.0

Customer did not leave a comment.

Malika B. 
Rating:
5.0

Customer did not leave a comment.

Felecia T. 
Rating:
5.0

Customer did not leave a comment.

RAMON G. 
Rating:
5.0

Na

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Patrick H. 
Rating:
4.0

Nothing you professional and courteous

LaVinia H. 
Rating:
5.0

I wish i could remember her name,anyway customer service was really amazing and very friendly lady.

JOSEPH C. 
Rating:
5.0

Awesome customer service

Delia C. 
Rating:
5.0

Customer did not leave a comment.

CHELSEY G. 
Rating:
1.0

I only have bad review because after I rent a uhaul here my debit card information was stolen and $200 dollars were stolen from my account. No one else got ahold of this information but the person who assisted me at this location. She even has a picture of my ID because i couldn't upload it on my phone so she uploaded it from her phone.. I have to cancel my account and file a report.

Renee H. 
Rating:
5.0

Customer did not leave a comment.

ERIKA E. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
1.0

Thrives

Daudrey S. 
Rating:
1.0

The attendant was extremely rude and very unprofessional. I tried to ask her a question as the equipment I ordered was not in the van. She yelled, "we're closed" and proceeded to close the door in my face. I knocked on the door again and told her I don't know how the procedures goes but the equipment I ordered was not in the van and she didn't have to have an attitude with me as I don't want to be charged for something I don't have possession of. She became irate and yelled, "I can be rude. I can close the door in your face we have no one here to put the equipment on the truck that's why it's not on there" , and she slammed the door and walked away, once she saw my brother recording her.

Latonya A. 
Rating:
5.0

I like not having to deal with anyone but having to redo information that you already put in is time consuming and I guess it was a good thing I didn't have my old phone because I wouldn't have been able to take all those pictures. Thanks

Terrance T. 
Rating:
3.0

Person at the location when you call is not so friendly!!

tiajuan D. 
Rating:
4.0

quick service

Fellicia C. 
Rating:
5.0

Customer did not leave a comment.

Mioka M. 
Rating:
5.0

Customer did not leave a comment.

Wanda M. 
Rating:
5.0

Customer did not leave a comment.

Armond W. 
Rating:
5.0

ExcellentvCustomer service is what I received when I walked in the door. Victoria very courteous and knows her job well. She is what makes this U-Haul facilty successful. She is a great asset. The facility very well maintained and has everything needed for anyone moving. Thank you for.all you do.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Osacar G. 
Rating:
3.0

After reading this vehicle she told me my job is to clean it and bring it back in the same condition I didn't make it what does their job to clean his vehicle

Eric R. 
Rating:
5.0

Customer did not leave a comment.

Aleia J. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Deicy P. 
Rating:
5.0

Y'all are excellent!

Tracy D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline A. 
Rating:
5.0

Customer did not leave a comment.

Marcella J. 
Rating:
5.0

Nothing .. Ms. Victoriais is one of the best ladys that I have meet in a long time she was the best

Katherlene L. 
Rating:
5.0

Customer did not leave a comment.

Saundra O. 
Rating:
5.0

Customer did not leave a comment.

Danzill W. 
Rating:
5.0

Everything was great

Melissa J. 
Rating:
1.0

At the very least, have someone there with good customer service. I had to deal with a Loser that was totally out of place.

Maria R. 
Rating:
5.0

Online system is poor and needs some clarification. This particular U-Haul dealer was courteous and kind. Great location

Dylan D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

I wanna brag a little bit about how well Victoria took care of my needs. She went above and beyond the call of duties to make sure I received a good and fair rate. Thank you for your efforts. It is greatly appreciated.

stanley K. 
Rating:
5.0

Ask for Victoria, she have Good Customer Service Experience and Gets the Job Done

Pam H. 
Rating:
3.0

Customer did not leave a comment.

LAKEISHA T. 
Rating:
5.0

Customer did not leave a comment.

claudette J. 
Rating:
5.0

Customer did not leave a comment.

Frank W. 
Rating:
5.0

No improvement needed!

Juanita B. 
Rating:
5.0

Customer did not leave a comment.

Shanda B. 
Rating:
5.0

Drop of location is excellant and staff was very helpful

Vinod K. 
Rating:
3.0

Customer did not leave a comment.

A’mari B. 
Rating:
5.0

Customer did not leave a comment.

LEMUEL M. 
Rating:
5.0

Great location. Victoria is very kind and helpful. 5?????

Evette B. 
Rating:
5.0

Ms Victoria was most helpful. while explaining the benefits of uhaul insurance the store sign was hit with a uhaul rented before us. good thing they also took the insurance. You bet we took the insurance

Joseph B. 
Rating:
5.0

sales person very friendly and was very helpful

Naomi P. 
Rating:
5.0

Customer did not leave a comment.

India F. 
Rating:
1.0

Absolutely the worst customer service I have ever experienced in my life! I will never go back to this location again! Not only was the lady beyond rude, with a horrible attitude, I did not have the equipment I purchased to help with the move. Avoid this location!!!

Kyndell S. 
Rating:
4.0

Nothing

Diana K. 
Rating:
5.0

Customer did not leave a comment.

Jaime F. 
Rating:
5.0

Not one thing! I was highly pleased

Demeatrell B. 
Rating:
5.0

Customer did not leave a comment.

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Mehriban M. 
Rating:
5.0

Victoria was awesome and very friendly!

Maria Cristina P. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Direction of how to use the walk way on back of the truck it took us 20 minutes figuring it out

Lakeesha K. 
No reviews have been submitted for this location.

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