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Zachary F.
Customer Reviews for Spanish Fork Point S Tire and Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Things are pretty good
Edward V.Great service with a smile!!!!
clayton R.I had to go to a different location than the one I scheduled, the. When I got there, it didn't let me use the 24/7 checkout that I signed up for and I had to wait for them to open. After my rental was complete, your app kept sending me Push notifications every time I got within a mile of the u haul location asking me to start the checkout process.
Rusty S.The straps on the tow dolly kept coming undone while towing.
JOshua J.The extra fee for the drop off location was more than the rental for the whole day. Was within 50 miles of the pickup location. Not happy about that.
larry P.People were friendly and quick to get things moving.
William M.Nothing, Great customer service, and friendly.
CHALEASE CAMILLE D.The online interface was slow to give me the confirmation email and confusing. Everything online seemed pushy for things I didn't want or need, but the actual people I dealt with were very courteous and helpful. People good Online bad
Jeremy K.I am so grateful for Uhaul and their help while my SUV is was in the shop this past week. I have used this location twice now. I clean homes, and needed some transportation ASAP. Rental cars were not available, I was feeling very stressed and frustrated. They listened to my needs and made a sure I had a vehicle for each day that week while I was on the waiting list for a rental car. Staff was very friendly, and very helpful. Thank you again!!
LYNETTE B.No personnel were on site for drop off. Had to leave moving blankets and moving dolley in the back of an unlocked truck.
Louis B.The drop off was quick and efficient, and the attendant made the drop off easy.
Lonnie P.The kid that helped me pick it up and the guy that I dropped it off to were both customer service experts. Thanks guys!
John K.The trailer worked pretty well and was clean. However there was a small hole in the bottom of the trailer so some of our stuff got wet when it rained.
Quinn P.They were quick and the rental went smoothly. The only problem was with the trailer itself. The surge brakes do not have a lock out feature so it made a bad situation when I had a tight turn around and had to back up a hill but the brakes were locked on so I couldn't back up.
JEFFREY M.Again, the drop off was fine. Uhaul customer service was an absolute nightmare.
Taggart A.The uhauls gas was not full and the truck was dirty and had rusty metal dust all over inside.
Jennifer M.Very crowded location, difficult to maneuver truck to park and limited parking available to leave truck.
Ryan E.Very helpful with the trailer unload
Jennifer A.I would not reccomend using a uhaul trailer. The trailer came off my hitch going down the road and we are lucky to be alive. I did nothing to cause this. It worked loose while driving and I will never rent one again
Chad B.Your field manager noticed that my truck wasn't available at the original location, so he booked it from Price in logjam traffic to meet me at the 2nd location. He walked me through the check in and check out process and made my experience great.
Steve H.Very friendly and helpful.
BRADLEY W.Our original drop off was a chevron in Spanish fork that doesn't even do it anymore!! But it's still listed as an option. Luckily the other place was very close by and super helpful and friendly!
Kathryn V.Great people, Truck ran great. Truck was super dirty, but to be expected since they probably have 0 time to clean them with the Uhaul demand so high right now.
Stephen C.My reservation was not available and the location did their best to accommodate and apologize.
Farrah K.Excellent customer service. Clean and newer vehicles. Easy to work with!
Emily L.Team was very friendly and efficient. Good value of a truck for a day to move goods from storage to home.
Michael M.Owner of business was very rude not personable at all the truck was running like crap needs a major tune up
Matthew W.Nothing, great service fast pick up and return!
Justin F.Quick service
Justin D.To not send me 3 towns away from where I originally reserved my Uhaul trailer. If absolutely necassary to do that than at least give the customer a discount.
Cameron C.I noticed that the truck I have turned in was immediately endorsed to another UHaul customer without conducting follow up a follow up sanitation of the crew. cab area
Larry C.The pick up went very smoothly.
DAVID L.Lower the price some through these hard times we are going through
DAVID W.I was in and out within 5 minutes with zero hassle.
NOLAN S.Things went very smoothly. Staff was very helpful and friendly.
Debra K.Easier access for the trucks
Becky L.No one told me how to load it unload my car. I was told to drive an hour in the opposite direction to drop off the rental last min. I refused i was 4 hours from home already. I was on the phone for 30 min with a customer service lady that didn't know what she was doing. Horrible customer service.
Stephanie S.I only mention this because the owner might want to know. It was raining the day I rented the truck and the employee who pulled the truck up front had to walk through the mud to get to the truck and then he left the mud in the vehicle. Thanks
Troy W.Staff was very helpful and friendly. One of them had the car hauler all ready to go and helped us hitch it up. The trailer was in excellent condition and performed well. We absolutely will come back when we need to rent a truck or trailer in the future. Well done!
Lyle G.Your pricing model makes no sense. How do we sign up for a $39.99 truck, drive about 10-15 miles total but end up paying over $200? Either this is a massive mistake or such a scam.
Tyler M.Helpful ,professional and accommodating!
DR. VALTON K.A larger customer area. The waiting area was packed, not a seat in the house!
BEN B.Liked the no contact, but needs to be better instructions on line of what will be needed at pickup...like contacts, etc.
KIM Y.These guys were so helpful! Fantastic to work with. Would absolutely recommend and will be back for future U-Haul and auto maintenance needs.
Phil R.The service was excellent! I love these guys!
Melissa J.Should have made sure I knew what time it had to be back
Cathy D.Renting was last minute, but even then, when I booked online it was very transparent on what was available. I began my online rental process about 5 minutes away from the rental place, and before I got there, my booking was confirmed. When I walked into the office, the agent was quick and efficient. The whole process from placing the rental to driving away on the uhaul was 15 minutes. Their policy for after-hour returning was very accommodating. Thank you Uhaul!
Harvalene S.The truck was junk heap. Your pricing should be more reasonable. You have all these additional charges. It is just outrageous! I will go to somewhere else next time!
Peggy G.Friendly and fast!
Tommy H.The truck was extremely loud, and when I picked up the 15', it smelled like smoke/vaping, and there were cat hairs everywhere. The cab was not well cleaned. I will not be using an unclean uhaul again.
Glen S.