Customer Reviews for Spanish Fork Point S Tire and Automotive
(U-Haul Neighborhood Dealer)

Rating:

3.0

A dirt field with mudpuddles 8" deep and No direction of where to park? Instructions when asked where and how to park: just back there, anywhere.... Not that I expected a dynamic experience of "here, we will take care of it for you", but at least the kid could have walked back in the waist high grass and mud puddles to provide just a bit of assistance in backing the truck in orderly position to accommodate additional returns. Not being overly dramatic, but it would have taken 30 seconds for the kid to stand at the rear of the truck with a hand direction and guidance in parking the return. A sign at the dirt field entrance would have prevented me pulling in the west entrance, front of the building then having to back up, head east to the next drive and park. You know "Truck / trailer returns here" I put the recommendation of this location, as it is the only one in Spanish Fork Utah. Seriously, take a bit more pride in your U-Haul representation, don't play the "we are the only location card". Clean up the place and please assist customers when returning and parking the equipment EVER TIME.

Rating:

5.0

Quick and easy check out!

Rating:

1.0

You guys suck!!! For a week I’ve been telling you that this is a wrong number but no one is reading or listening. Your system or users are inadequate. Please stop texting me, wrong number!!!

Rating:

4.0

Great customer service

Rating:

5.0

Possibly get some gravel in or something for the wet muddy days?

Rating:

4.0

Great!

Rating:

2.0

Customer should not have to drive in a mud pit to get a trailer. Ruined my shoes and flung mug all over the road and my truck when leaving. They didn't check my hitch they didn't check the lights I have to hook up the trailer.... What if I didn't know how

Rating:

3.0

Due to overbooking issues, I was told that I would be credited $50. When I arrived the person helping me was not aware of the discount, nor were there any notes in my reservation speaking about any discounts. The passenger side windshield wiper was not working and it was a rainy day.

Rating:

5.0

Spanish Fork UT To Park City Utah Actual Miles 63 64 Miles Allowed Heber City UT To Return Rental 15 Miles Charged 34 Miles Over

Rating:

5.0

make sure the U-Haul pick ups are gravel or paved

Rating:

2.0

Mud caked in the floor mats. Lots of mud. Also the center console looked like it had blood smeared on it. Could have been some type of oil or something. But it looked questionable. The rest of the truck wasn't terrible.

Rating:

3.0

I had to park the Uhaul truck in a field behind the building that was over flowing with trucks and trailers. My shoes were completely covered in mud once I got it parked and walked back to my friend that was waiting for me. I had to take my shoes off and put them in a plastic bag.

Rating:

3.0

I was not provided with a utility dolly, but was charged. People were nice though.

Rating:

3.0

I requested 1/2 dozen furniture pads and was only provided 4.

Rating:

5.0

Everything was perfect a great service

Rating:

1.0

I was given a u haul truck that had truck with dryed dog poo Under the driver chair. The windshield was cracked across there is any damage within the acute area that cannot be covered by a disc 3/4 inch in diameter (a 3/4 inch diameter disc is approximately the size of a penny) You cannot drive a vehicle if something is obscuring your view whether that be a spidery crack in the glass or a sticker placed in the wrong spot. If any of the following happen to your windshield, you must have it repaired before you can

Rating:

5.0

Helpful staff. I appreciated them hooking up the trailer and parking it for me.

Rating:

2.0

Over priced. Dirty van inside and out. Over $250 for 6 hours. Insane!

Rating:

3.0

The inside of the box truck was wet and looked like it had been used to haul yard waste

Rating:

3.0

Truck was dirty - in the cab and in the bed. POCK mark on the windshield and windshield wipers needed to be replaced. Receipt estimated charges to be around $39 - but it states that $100 were actually charged to my debit card. This was not my usual experience when I've used U-Haul before.

Rating:

5.0

Process was super smooth, the workers were friendly and laid back. Truck worked great.

Rating:

1.0

I reserved my moving truck to be picked up on a Sunday, when your office is closed. I was assured that the U-Haul app would make the truck rental process easy, even though the office was closed. I am sorry to report my rental experience was not a good one. When I showed up at the office, there was no truck waiting for me. I did not know I had to go behind the building to hunt for my truck out in the muddy field. The app did not tell me this. Then when I successfully found the truck the app told me to find the key lockbox. But the app did not say where this key lockbox is located. So I hunted all through the cab of the truck and the back of the truck and the back of the office building looking for the mysterious key lockbox. Hiking all around the muddy field. Eventually I found the key lockbox back around the front of the building, nowhere near the location of the truck. You could greatly simplify this process by having reserved truck pulled around to the front of the building to be picked up. Or, to have the app tell people to go out in the muddy fields behind the building to hunt for the trucks. And then the app should also tell customers to hike back through the mud back to the front of the office building to find the key lockbox located on the front side of the building. Doing these very simple things would be exceptionally helpful for your customers. On a separate note, the per mile charge for using the trucks is ridiculously high. It is false advertising to say the truck costs $19.95 per day for local moves but then I ended up getting charged over $180 for my rental. Bait and switch at its worst.

Rating:

1.0

Filthy and in a dirt field

Rating:

5.0

Excelente

Rating:

5.0

N/A

Rating:

1.0

Make sure your vendors are doing their inspections so your customers aren't inconvenienced or find themselves in diar straights which could have all been avoided if someone would have done their job. In the last 5 days I have rented a cargo trailer with a broken spring hanger and a car dolly with a tie down so worn I had to supplement it with my own. I was lucky to see it. And upon returning the dolly to the vendor and asking him if they inspected the equipment, he said they had. I told him they should look a little closer and he said: just don't come back. Hey uhaul. Yout customers shouldn't have to pick up the slack or put themselves in danger or someone else in danger. I have rented my share of your equipment, but after this last experience, I'll be looking elsewhere. I feel sorry for the people that don't realize they're in danger.

Rating:

1.0

The trailer did not have operational brake lights. The trailer was installed into my hitch, and I was ensured it was not an issue. I am not happy with this experience.

Rating:

5.0

Check in and out was efficient and customer service was kind, thorough, knowledgeable, and pleasant to talk to.

Rating:

1.0

Parking lot was dirt and full of potholes. The guy that disconnected the trailer, almost rammed the tongue into the RV. I grabbed it and pushed it away, and then he yelled at me told me to stop if I wouldn’t have done it it would hit my RV. Then we had a few choice words.

Rating:

5.0

Inside was a little dirty up into the corners, but overall not bad.

Rating:

2.0

The truck smelt like someone has been smoking some illegal drugs, it was so bad that my lungs were hurting and I had a major headaches. It been days later and I’m still having side effects from the hazardous fumes in there. On top of that I came to pick up at my scheduled time and it was not ready. I called Uhaul and they couldn’t figure out how to get me the code to the box that had my keys. UHaul customer service was clueless and no help. Eventually I found an employee who was working late who helped me. I have used uhaul in the past without issues but this time is was one issue after another issues with both the corporate office and the local location. It’s not worth risking my health, I probably wont use them after this experience.

Rating:

5.0

Nothing, everything was great

Rating:

3.0

Customer service for the paperwork was fine. The technician that helped me load the trailer was untruthful about the lights. The ridge side lights did not work and I had the splice wires to get the brake and turn signal to work. Very disappointing.

Rating:

1.0

The truck cab smelled like urine.

Rating:

5.0

Great local service.

Rating:

4.0

I had to go to Walmart to buy a hitch and an electrical adapter. If this location had one I would’ve bought it from them.

Rating:

4.0

The trailer was dirty with a fine soot and there were no blankets or dollie. The trucks I rented in the past had a dollie and blankets you could use for a fee. This truck had none. Very friendly and timely service!!

Rating:

5.0

They were very quick and helpful.

Rating:

5.0

The trailer was as expected...very good. The service at this location is excellent.

Rating:

3.0

I did pay double what I expected. But very nice friendly guy.

Rating:

4.0

The dirt lot they store their trucks and trailers in could use some love abd turn around space but picking up and returning the trailer went fairly easy.

Rating:

4.0

I can’t comment until I know my bill has been adjusted from the clerical error that occurred in Gig Harbor. The Spanish Fork attendant tried to be helpful while I called uhaul to straighten things out before paying my bill, but somehow I was still overcharged $900.

Rating:

3.0

The area to park the trailer was hard to get into and the dirt lot was really rough.

Rating:

5.0

PLEASE FIX YOUR APP!!! our pickup time was 4:45 but we didn’t get the truck until well after 5 because the app is slow as heck! It takes 5 minutes per photo upload. You try to add a convenience for customers with the app but it’s a nightmare. We were almost late returning our truck because of the app even though we got there 30 minutes early. The dang app took over 20 minutes to upload the pictures.