Ease of checkout. I put credit card, phone number and personal information in online yet when I showed up all the same info again was input. A verification process would help. Other trailer worked fine, clean and was a breeze to hook up and go.Craig W.
Customer Reviews for Spanish General Services Center
(U-Haul Neighborhood Dealer)
Port Saint Lucie, FL 34952
(We Speak Spanish/Portugues /Fed Highway Suite 18/Behind the Shell Station)
Services at this Location:
- Mon-Sat: 9 am - 7 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there when returning the UHaul rental Sunday at 315pm. Am still waiting for a phone call or email with receipt of final charges to my card. No one ever answers the phone.JUAN U.
Customer did not leave a comment.Yusdiel R.
The lady was 30 minutes late to the store. I waited 30 minutes. I had movers waiting on me which I had to pay extra. The lady spoke little English. Frustrating.Kimberly R.
Nothing it's a great placeBarbara C.
Customer did not leave a comment.EDUARDO B.
The drop off box was blocked by a patio set and was near a garbage bin.Gisell O.
Sandra was awesome!!!Ray G.
Customer did not leave a comment.Katerba R.
Customer did not leave a comment.Rollion M.
They never send me my receipt. I had to call the main office of the uhaul to get a receipt. They only sent me the first on. Not the ending one after my return. Not happy about that.ðŸ˜žLakesha G.
Customer did not leave a comment.Kevin J.
Customer did not leave a comment.shelby P.
Customer did not leave a comment.FRANK J.
put gas in before sending out.. i ran out of gas before i got to a gas station.Josep F.
The contract was never closed out, I got several calls from the u-haul company asking if I was still holding on to the truck. I went down to the location. I rented the truck from. The woman was rude she told me several time the contract was closed. I asked for a receipt she told me I would get an e-mail.Denise D.
Customer did not leave a comment.TAVARIS R.
They don't need to change anything, everything is fineJose A.
Your company went above and beyond and I was stuck without a truck in need it the very next day and the lady at reservations was phenomenal and went out of their way to make sure I got the truck that I needed thank you so muchnicholas V.
Clean the trucks. There was a bad smell in the truck. I did not use the air conditioning for this reason. I wiped down the inside with Clorox wipes because it was not clean.Rajive E.
Customer did not leave a comment.Sharon W.
The truck had a foul odor and the ac didn't work.Charlotte A.
Truck was dirty and smelled like smoke and I had to clean it before my wife got in as she is allergic to cigarette smoke Gas was less than a 1/4 tank. Truck had damage but app would not let me upload photos The agent was extremely rude Very poor experienceVincent B.
Customer did not leave a comment.Nilsa G.
Customer did not leave a comment.Bruce H.
Charged me for 20 miles only went 10 won't be use if them againTiffany K.
Reserved truck was not there when I went to pick it up. Ended up going to different location to settle for a 26 foot when needed only a 15 foot truck. Horrible customer service.KEVIN S.
shes the bestbarry F.
Customer did not leave a comment.BRUNETTE L.
Customer did not leave a comment.JUAN C.
Customer did not leave a comment.Walter F.
Service excellentJOSEFINA E.
I was over charged for the rental. When I called I was told $19.95 for the day. When I arrived I repeated the price to the woman of $19.95 and she said nothing about it being $29.95. I wasn't presented with a contract only signed on a screen with nothing on it. I was hurried out being told the contract was sent to my phone. I only used the truck for 25 miles and the mileage was right and I put two gallons of gas in it before returning it. I did not find out until the next day when I went by that I was charged $29.95 for the rental. I was scammers by the lady. I am going to contest this with my credit card company. I told her but she didn't care and said I could rent somewhere else if I didn't like it. Worse experience ever with u-haul dealer.Wendy M.
Picking up the track was easy and simple. However after we return the truck we got charged for 2 days. So I called the lady that we dealt with the day before, and all the Sun she did not speak English and had no idea what I was talking about. Had to sit on hold for a long time just to get somebody over the phone from you haul to take care of the charges. The weighty that I spoke with over the phone with you haul, was a supervisor and she was amazing. We got the extra charges handled, however the store that we dropped and picked it up from was horrible.Brandon E.
Customer did not leave a comment.Vikki C.
Customer did not leave a comment.Marieli M.
Customer did not leave a comment.CHRIS S.
Customer did not leave a comment.Jorge P.
Nothing..!!!!!! Service and attention was better than expectedEduardo F.
Customer did not leave a comment.cristina V.
Customer did not leave a comment.JOE R.
Sandra was very courteous and helpful. The only problem was that the driver's side door handle on the truck that I rented did not operate from the outside. Other than that, everything was ok.Michael C.
Clerk had a heavy accent and hard to understand. When I rented the truck on Saturday she said to return it on Monday since they were closed on Sunday. When I got there on Monday she said she had to charge me for another day because I didn't return the truck Sunday. She did not tell me that. I will never go there again.Latosha E.
Nothing, this location was amazing. In and out quickly and with the friendliest possible.Jeanette P.
Customer did not leave a comment.Theresa P.
Great experience, very courteous!Robert B.
Don't scam people.JIANZHONG C.
The u-haul office accomadated me fir a last minute rental. I'm thankful for that or I would have been making a lot if trips with my pick up.James S.
There information is always incorrect and they don't even understand you or speak English. I will never return. I get stuck with here because I work and they are open late. I really hate this placeJASMINE N.
The owner helped me pull the truck out bc it was in a tight spot. Fast and friendly service!Sarah M.
they are always nice and respectfull and go beyond to help.really nice people thereJorge I.
Customer did not leave a comment.Carlos M.
Have the trucks cleaned and running properlyCarmen B.
Very good customer service.Andrew P.
It was difficult to locate and I'm from the area.Nicole R.
Excellent Service. Thank youELAINE S.
The front door on the driver's side kept opening each time we drive. We were going to the storage on Peacock Boulevard from US 1. The truck was a little â€œsmellyâ€ too.kaylene B.
let them know its a self drop off after 5. It was not a good experience for me and I wasn't told that nobody would be at location. I also had Bayshore location as a drop off but my registation took me to this self help. I hope I am not being charge for any extra time.thedora S.
There are many, many Hertz pick-up and return locations in Port St. Lucie. But all seemed to be full to capacity. The above location, which is well run, was quite far (8+ miles in city traffic) from the turn-in location I had requested when I made my reservation - and where my ride was waiting. Not a huge problem for me, but it was very inconvenient for me.William L.
They have a really convenient hours, are always ready to help. Very friendly and nice environment. I will recommend it great place and service.jorge I.
Im bothered that i paid for 24 hour rental and was told by the lady i must return it at noon the next day when i rented the truck at 545pm. I called customer Services at uhaul was told i was able to keep the truck 24 hours. So i did return the teuck at 545 pm the next day. The lady running the store when I rate on me when I came in to check in the truck and started screaming about how I was supposed to return the truck at noon I explain to her I called customer service they told me that I'm allowed to keep the truck till 5:45. The lady scream something in Spanish and then something in half English about how she is closed on the 4th of July and won't be back till Friday and I was concerned that she would probably charge me the three days until Friday which one I called customer service the customer service Representatives did recognize that the clerk at the store did not close out my order so she had done so for me so I would not be charged till Friday.CRYSTAL A.
Customer did not leave a comment.Alex M.
They have good service, the people there are nice.jorge I.
Not everyone has a phone with GPS the women working could not tell me which side of the highway she was on nor the name of the plaza she was in! Her English was not very good. Polite in person when I got there but did not even look at the truck, which was fine just like I got it and I turned it ina day early.Patty W.
Customer did not leave a comment.jorge I.
Customer did not leave a comment.Kyle L.
Customer did not leave a comment.jorge I.
Customer did not leave a comment.Doris H.
Location was closed during hours of operations. We waited 45 minutes trying to find someone to inspect the truck to avoid issues in the future with overcharges and here we are with an overcharge of $107. Gas tank was left half full and now that I check the bill they are saying it was completely empty. Very sketchy location. Will take all necessary actions to fight this charge in court if needed.William G.
I was lied on the contract of how much gas was in there, the gas was on the half and I called her and told her I was not signing the contract because the gas was not on Full she said she was going to take care of it when I dropped the truck off. The mileage was a lie they said I went 69.5 miles that was a lie I only moved 5 miles away from my old house ! We made 4 trips!!! They charged me for a dolly and furniture pads and we had are own dolly that was not a baby dolly like theres. We never even touched the furniture pads because we never used them before. I've used U haul for many years and enjoyed them but no longer will I be a customer. This location is ridiculous. first time and last.JASMINE N.
Customer did not leave a comment.Richard F.
Customer did not leave a comment.Donald J.
one tail light did not work on the tow dolly and truck needed windshield wipers.GARY M.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Barry C.
The lady that attended to me was very professionalDOTLIN W.
Customer did not leave a comment.JAC S.
Customer did not leave a comment.LUTHER L.
The tow dolly tire strap was torn half-way and the owner insisted that nothing was wrong and I was creating unnecessary complications. She was unwilling to hear my concerns or help. U-Haul customer service (which I called) confirmed I should not use equipment that raises any cause for concern and found me another tow dolly across the street. The gentleman at the 2nd location was helpful, but also had to go through 3 tow dollies prior to finding mine because the tail lights were not working. This dealer canNOT be trusted and should no longer be renting equipment out to others.Melissa N.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.maryanna W.
Customer did not leave a comment.mark J.
The store was so crowded with merchandise from all these different companies they were selling for, we could only go in single file form to get to the ladies in the back of the store talking. We explained we were dropping off the U-Haul and the lady took the keys from us and said goodnight. But they weren't even close to closing to I don't know why she was saying goodnight. We asked if we needed to fill out paperwork or if we could get confirmation email or something to show we dropped off the vehicle and the good condition it was in. She turned to her friend and continues talking, we very politely said excuse me, because my husband and I are little awkward penguins who hate being mean to people, asked again if we could get a confirmation we dropped off the Uhaul before we left. I don't believe she spoke english because she just nodded her head and waved us at out of the store. We kept asking for confirmation, but she stopped replying to us. We saw a worker outside the store and he said that they were closed, so they'll contact us in the morning. It was 6:15 and the Uhaul website said they closed at 7. So I asked to confirm that they closed at 6, he said "No, we close at 7 but we're wrapping up here tonight so the Uhaul is closed." We asked why they took the keys in they were closed and he said he didn't know. We tried to get the keys back, because the whole situation was extremely sketchy and we just wanted to make sure that everything was done properly. The lady refused to speak to us and said she was closed. We got an email the next morning but my husband and I would have greatly benefited from better clearer communication, instead of leaving us with intense anxiety that the Uhaul drop off was not done properly. 0/5 stars would recommend this location to another customer.Lionel M.
Customer did not leave a comment.Erin G.
Customer did not leave a comment.GLENDA L.
Customer did not leave a comment.adolfo G.
not a thing;they were great!!!!Timothy H.
I payed for a trailer and two dollies and we were not givin the two dollies and still we're not reimbursed for those dollies. On the receipt they said the dollies were returned which in fact we were never given them to return them back. So I know the Jacksonville uhaul called the Port Saint Lucie uhaul to see if they had them to mark as returned. So shout out to both of y'all for finnessing meLayton T.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.Joseph D.
Customer did not leave a comment.Harry S.
Customer did not leave a comment.Lisa B.
Customer did not leave a comment.neil J.
Trailer is really old needs lighting work.Jeffrey J.
I always deal with this location because the owner treats the customers like family. She goes above and beyond every time with her customer service.BRADLEY V.
Customer did not leave a comment.Lisa A.
when I made the reservation went to the next address : Your preferred pick up location on Saturday, March 31, 2018: Flagship Carwash of PSL Inc 1914 SW Bayshore Blvd Port Saint Lucie, FL 34984 (772) 807-5725 The day I went to pick up the truck at the agreed address...without notice or a phone call....they told me that I had to pick up the truck in another location....without receiving any explanation and apology for this changevictor F.
The owner of store was very nasty,rude( prejudice) only wants to rent trucks to her people(Spanish) lied and said that I had to bring truck back @ 12 noon after picking up @6pm the day before .and when I asked her why she says oh not me it's company when I said to her well I'm sorry according to my contract I don't have to bring back until 6 pm tonight she called me stupid??.And said she would call police.She charged me in house for equipment that was on my reservation and got angry when asked for my money back after returning truck . Like I said poor customer service I wouldn't refer anyone to this location...shamonda B.
The staff did not speak English and were therefore unable to answer questions that I had in regards to returning a vehicle early.James D.