they lack any extra jacks for their trailers. didn't come out to help or advise, just waited for me to come in.
KEVIN L
Customer Reviews for Sparkle Super Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, great experience, great staff.
JOHN LI have nothing bad to say about the experience The lady at the pickup location was very friendly, personable and knew what to do when a light didn’t work!!
BRIAN MGood service
CEDRIC WTrailer was frozen to the ground and there wasn’t any help for hooking it up.
Eric HTire light was on when picked up and I called to let them know! Also the size was way to small for a apartment move definitely needed a bigger one so who ever sized it out over the phone was reallly a pain in my ass for moving has to get others to come down and help me get stuff outta the way for the moving day.
Ty HUnfortunately our truck was frozen shut. Both the lock and door were completely frozen. We were over 3 hours late moving due to this issue. We were then unfairly charged extra for fule although we left more fule in the tank than we had when we picked up the vehicle. Poor service. App doesn't work smoothly.
Shanleigh RQuick and easy. No hassle. Not much else to say
NORRIS VIt was good service
CHELSY PIt was an older unit, but it was still clean and reliable. A newer model would’ve been a little nicer.
Lisa MPlease use manual or ready contract when your system is down so the customer waiting time is not too long.
JOVIE JWe called roadside service 3 times due to break light issues and no call back we drove 9 hours with issues and no assistance from anyone its unacceptable.
Brooklyn YAll was very good.
RONAN CEveryone was friendly and knowledgeable. The rental unit was in good shape and worked great for my project.
JULIAN KPersonnel said I needed to do everything online
Shyra MVery convenient and easy to use. Keep up the good service!
Mark CThank you
Dwight aThe lock to open felt a little gritty. It took awhile to open it. Needed to reset the combo a few times.
Treena ZFast, friendly service.....
Laura WNot a thing everyone was great to work with.
Kimberley KThe pick up in weyburn went fine, however I had requested a Regina pick up and found out less than 24 hours in advance that I would have to pick up in Weyburn (3 extra hours of driving) and had to scramble to find a ride to accommodate this. I did not find that the customer service representatives that I spoke to were very helpful in trying to trouble shoot this. I will not be using U-Haul again.
Lisette CHeather did an excellent job for me.Thankyou
Dale PStaff went above and beyond to get me going! Trailers passenger side clearance lights did not work. Didnt know till dark out.
Dean EStaff was very helpful - I would definitely recommend this location! It is a little stressful that things could change and the truck isn't guaranteed. We had no issue but it is a little concerning.
marla uThe truck cab had not been cleaned and smelled horrible, the lock that was sold to us didn’t work on the truck, they didn’t have all the blankets available that we ordered, the facility was not clean and smelled like smoke
Janine FEverything was good. We didnt fold the blankets up and were kinda told off about it. Didnt make time to fold them as we needed to get truck back. Last tine we used uhaul we waited an extra 9 hours ti get our truck but no compensation . And also paid 220 for fuel when they said it was full!!! So 6 unfolded blankets shouldnt have been a huge deal! (And the truck outside was filthy dirty) . We swept inside when we dropped it off but inside there was red splattered on the wall.
Ched kWeyburn U Haul, excellant and friendly.
John GTruck was well maintained and staff was great!!
Justin LVery helpful and friendly! Would definitely use again!
marla uWe were never given a credit as promised for all of our trouble getting the truck and the price difference on the internet to the higher pickup cost in LANIGAN
Jan SI rented to 2995 vehicle was advised I had to pay 3995 is that is all they had was charged for blankets when I told him I had no use for them. They were simply stored in the truck and charge for a dolly when it is advertised as being included with the truck rental …not impressed
Debbie GI went to get my keys from the lock box and they weren’t there. I spent close to 2 hours on the phone being transferred from one person to another. The code that they gave me for the lock on the truck was wrong the first time I tried then finally I was transferred again to see if they had given me the wrong code. I tried again and they had gotten the two letters mixed up the first time so I tried again and it still didn’t work. By this time I was mad there were no other trucks available until the next night. I pulled on the lock and it finally opened. I was supposed to get a $50 credit on my account for the inconvenience but that never happened either. I won’t be using U-Haul in the future.
ELAINE GPlease, please, please get trucks with cruise control. There's fuel saving tips stickers all over the truck telling me how to save fuel, yet the NUMBER ONE way to save fuel is to set the cruise AND NONE OF YOUR TRUCKS HAVE IT! Very disapointed.
michael hMake it clear that when dropping off a truck when the location will be closed that if you were seeing the online account to report the drop off that the person using the app to report must be at the drop off location so that the GPS used by the auto drop off will except the customers online report.
Michelle MThank you
Michelle BWorkers were great
Joshua MEveryone was very friendly and helpful. 10/10 will be coming back!!
Michelle BHaving a better way to return after hours would be helpful...I did everything I was to do and I got a message that I didn't have a rental or reservation..I called the place I rented from and it was all straightened out ...
Keith VVery welcoming and helped me out. Great business owners. I am impressed over all with U-Haul!
Mark JIt was the online stuff that was a nightmare. After being so exhausted from a big move and cutting it so close to be on time. It took three of us about an hour to figure out you to do all the picture uploads …. Honestly I had better things to do. When I just moved
Jeannine CThe vehicle ran excellent but the interior cab was not cleaned. Had a tough go getting the lock undone at the back but due to the ice buildup made sense. Would use your service again. Thank you to all who helped and guided us through the procedure
Michael KWhere we dropped off the trailer the staff realized the mistake and corrected the wrong submitted information.
Mervin LThe only thing that I didn't like they are closed during weekend, I brought the trailer 4 hours later and I was charge an extra full day and extra full day to use the dolly. That isn't fair
Therese AU-Haul is the worst moving truck rental company ever!!!
Craig M