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Darryl P
Customer Reviews for Sparkman Enterprise
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service gentleman running the place was awesome.
Danny FVery nice man
Mele MMy card was overcharged, more than what the amount was when i made the reservation. I have tried severally to reach this location. I was not given a printed receipt and the person that attended to me does not really know what he is doing. I need my refund and my receipt. My total charge was $857 excluding tax. My card was charged $999. please I need someone to give me a call immediately. This is very disappointing and unethical.
Titilayo AVery friendly and met us early for pickup
Phoebe SI got charged $30 extra for a day when I returned on correct day
Darren Bservice was quick and efficient.
ERNIE DWonderful experience.
JESSICA KNot this locations problem...Uhaul needs to streamline/fix their computer system used for renting. This is the third time renting that the Uhaul representative had problems with the programs.
MARC MComputer was slow to respond. The service guy was great!
Erwin HSparkman’s did an excellant job helping out on customer service. Not only that they are Fast, Friendly and put the customers needs 1st. It would be difficult to give more information on a job this well done.
Bruce SVery friendly and helpful. If I ever need to rent any equipment I will definitely go there first.
cynthia nThe owner was great, helped change a fuse in my truck so the lights worked on the trailer. Had the trailer waiting out front for me when I arrived. Great service.
Kainoa KExcellent and transparent on deals
RAM DI confirmed my pickup time on line and when I arrived the business was locked up. I called the number on their sign and got voicemail, and then called 1-800-gouhaul, they tried calling him, and gave me his cell phone # which I tried calling but also got voicemail. An hour later they finally got him, and he said he had to go run an errand.
TINA CThe truck was filthy. It ran fine. My contract said it was full of gas, but when I filled it up the first time the needle went much higher, so it actually wasn't full when I rented it. Not really impressed with the operation overall. I requested a pickup of ALL equipment at the Virginia Ave. location. I was very annoyed at having to do two separate pickup locations to get the truck and trailer. Moving is a very stressful time and this did not help. Your company needs to do a better job at getting the equipment where it needs to be. I've always rented from you because you've always made it easy. This time it was NOT easy. I will consider that next time I rent.
KELLY BMr. Sparkman was quite helpful with his advice
JOSEPH MSparkman was very helpful, he went out of his way on a day he was closed to get me a truck. Very friendly and excellent customer service skills, unlike the U-Haul on Virginia.
KAYE NNothing further needed. Your representative was very kind, very professional and was quick and no stress. Thank you and keep up the good work.
CLIFTON OThe location was easy to find and the operator there was more than helpful. I was moving things by my self and when i couldn't get help to show up to load, she went out of her way to help me. Awesome Job!!!
BETTY PThere was dog hair in the truck.
Lorrie GNothing! The gentleman that assisted me was very helpful and nice. I would recommend his help to any of my friends that need to rent a U-Haul. I, myself, am going back this next month to rent from him again!
suzanne lMr.Sparkman was very personable and helpful. If I ever need another trailer I'll definitely go to his location.
MICHAEL AThe best
ROBERT PThe guy who runs this place is rude and hard to find. I was very upset I had to drive all the way to Roswell just to get a UHaul.
Ty EGreat Uhaul store with lost of cool stuff to aid with the move. Staff were quick and helpful. I was in and out quick.
MAT WHe's the one who noticed that my hitch was much too loose, and he tightened it up for me. He was very helpful.
ROBIN CExtremely helpful curtious and helpful. We will have no reservations about renting from U-Haul in the furure.
RON PVery polite and professional.
ROCKY NIt was all good, great job
LAWRENCE AVery satisfied with service. Keep up the good work.
Mailyn CFast and easy to return.
FORREST SOwner was very helpful, informative, and polite. He was nice enough to stay late so I could return the truck that evening instead of the next day.
FORREST SMr. Sparkman was very professional and extremely helpful, I would highly recommend him to to any one who needs moving equipment. Actually I have already recommended him to my neighbor who rented an automobile transport trailer from him. Again he was extremely helpful to my neighbor also.
RANDY GLet customers know of the 100.00 fee when they call for rates so they have enough money when they drive 150 miles to pick the truck up.
Jennifer Mfantastic service! thanks!
WESLEY HA family emergency arose at Sparkman's. The owner went out of his way to work with me on my rental. Outstanding support.
Stephen MThe gentlemen/owner who received the uhaul was very courteous and friendly, that is why I will always use and recommend U-haul in the future. Please compliment him, thanks.
Joshua Othe folks are pleasant and the truck was fine, but when i went back, the trailer they rented me had a broken back door. when opened, it went way up into the roof and we had a very hard time getting it down and closed. had my strong friend not been with me, i couldn't have done it myself. obviously, they had not inspected it before renting.
nancy cThey called the day prior to my pick to confirm my request and was very nice.
Rebecca GHad a problem with a flat tire on the auto transporter in-transit. The wait to get help via phone was quite long but once I was connected to personnel the experience was quite good--the gentleman that helped me was very good--called back to make sure the repair person had arrived and completed the job.
LOUANN SWaited 30+ minutes while rep on personal call, then he did not know how to complete the reservation-complaining. Had a front tire blow out in a large truck towing a car at 65mph, could have died! Poor maintenance, not aligned (per mechanic), truck vibrated, ate gas ($1100.00 worth!!!), uneven tire wear, metal showing. Waited 3 hours in pitch black (1:00am w/fog) for Uhaul to send mechanic. 800# told me to drive the truck on the rim! It was like driving on ice. He should have maintenanced a vehicle driving across country!
BELINDA TVery friendly service! No problems at all.
Michael RThe owner was having some difficulty with the system. So as not to delay us from getting to the airport on time he gave us a ride to the airport, got the answers he needed within the hour and called to inform me of the information and to tell me that more detailed information would be emailed to me. I was very appreciative of all of his help and understanding.
DEBORAH LVery friendly, easy to find, good service.
Clay C