Unbeknownst to the us, on the day of our return there was a scheduled power outage in the entire town of Sparwood. There was no power at the gas station to fully fill our gas tank.
Lloyd B
Customer Reviews for Sparwood Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The issue I have is that I dropped off the U-Haul when the location was closed, I dropped the keys in the drop box. The location had documented my return was later in the afternoon on the next day resulting in an extra day charge.
JANA BGood location and very friendly staff.
Robert PIt’s a gas station location. The staff are dealing with numerous customers at the same time so is distracted often. However, the attendant provided good service.
RICHARD WIn my case I had to drive more than 2 hours to pick the truck up and 2 hours back. As far as the pick up location Justin was great. U-haul is very lucky to have him. I am grateful that we got a truck. Not happy about how far I had to go to get it.
David AThese employees are very friendly knowledgeable and helpful.
Lawrence RIt was the worst ! I will never rent a u- haul at this location ever again
MELYSSA CWas lied to on the phone they said we could do it off. So we went there and unhooked and they said only the app, which costs more so we went back the next morning and they returned it for us, charging the extra... what a joke
JOSHUA DExcellent U-Haul rep at this location and plenty of room.
CRAIG FI didn’t receive the money I was suppose to get back yet
Jennifer PMaybe a half day rate. Rental site kept neat and staff super friendly.
EDWARD LNo personnel
matt bTrailer had faulty wiring, might not have been apparent at the time, but lack of maintenance on the entire companies behalf was apparent throughout the trip.
CHRISTIAN HU haul sucks - drove 400 kms to find out they didn't have a car dolly - no notice - nothing - terrible company - felt bad for location people - u haul - shitty company
John EBadly broken windshield
ROBERT KI was unhappy about having to return the truck to Sparwood, as there is no convenient return location in or near Creston. I wasn't given any discount on the mileage which seems like robbery to me! Disappointed!
MICHELLE NThe attendant made the experience an A+ for us, he went above and beyond to get us our rental quickly and then made the return super easy even with 2 other customers that he was helping. He deserves a raise for juggling a slow uhaul app and gas station customers simultaneously
Marilyn CThe young lady who checked us out was professional and explained how the process works and answered my questions. The truck was clean and fueled up. Could use satellite radio in the truck to make 8 hour trips a bit more pleasant .
ELIZABETH TQuestions don’t allow an honest response. Great service at the location for sure and equipment was great and did the job hauling my vehicle. Trouble was the location was 180 km from where I booked it online (10 days before pickup) and was only notified of this 24 hours before the scheduled pickup.
Darren BThey were quite fast and efficient
Stephen LThe individual who handed me the keys was fantastic. However, the truck had a crack in the windshield that was not documented. The customer service from the owners upon returning the truck was unprofessional, and there was poor communication. The owner initiated the drop-off process and asked me to step aside twice, causing me to wait at least 10 minutes while he attended to other customers and sold merchandise in the convenience store. This lack of professionalism from the owner is an ongoing issue (2nd time in this location). I hope that this establishment can be managed by a different business that understands the importance of customer service.
RICARDO WGood experience.
ALLAN FOur uhaul was old and extremely rusty. At the tail end of our journey and entire wheel casing fell off due to poorly installed lug nuts and as the mechanic showed us absolutely no oil in the wheel well. We were told we were lucky to have not been in a serious accident or have the uhaul catch fire. The event also caused major shifting in our uhaul and damaged our tv to the point of being wrote off, a guitar and our coffee table both sustained significant damage.
Stephen JVery knowledgeable, great service
John CThis location was amazing but the overall experience with. Uhaul was HORRIBLE at best. Will never recommend or use it again!
KENNETH HVery friendly and knowledgeable young man! Highly recommended 👌
CARLENE BMin issue is customer interaction - very little. Better support in finding and connecting the vehicle as this did not happen. I was told to do it myself and once connected they would com out and take a photo. No HELP.
Larry MIt was a quick and easy drop off.
Bonnie AReserved car hauler for Cranbrook. 2 days before pickup was told that the car hauler was in Sparwood. I had to drive 3 hrs one way to pick this unit. This unit should have been transported to Cranbrook for pick up. $100 dollars in fuel and 7 hours of my private time gone. This is not acceptable.
KENNETH KThere was a fire in area roads were shut down. They told us we could return trailer a day late due to forest fires in Area. This was agreed upon by this location. I was sent a bill after renting equipment for day late charge in a very SNEAKY and fraudulent way as I did not authorize this additional payment as we had agreed to harsh wildfires in our area. To get a bill now a two weeks later. I will never recommend or use U-Haul again in fact I may take to social media about how I got scammed. There was a time when people stood by what the said not sneak in an additional bill later. Great way to do business kick people when there down.
CLAY BKind of a long process to rent a Bike trailer
jhon kA location in Fernie would be great!
Emily CGuy wanted me to back my trailer in disconnect it and park U-Haul truck in another spot. Told him I don’t work here. It’s not the job of the customer to do the lots work. He wasn’t pleased but didn’t say a word just copped an attitude and took his aggression out on trailer.
JAKE SYoung man helping me was very good.
James SBlock the trailers up for easier back up and hitching. Heavy units are hard to lift and maneuver
Jody GAlso very positive staff.
John GThe windshield was filthy
Robert WProfessional and attentive Thank you for your assistance
Elizabeth TWas also pretty good.
Lance CThe owner was rude and very hard to understand! Tried calling him at the business for 2 days straight but would not answer the phone. Please call there and try it yourself, they do not answer the phone because they know its usually for a uhaul service according to a few locals in Sparwood B.C. from what I understand they've been reportedbugnothing has been done!! Very poor service!!!
Pierre PHave used this Drop off Location in the past and will continue in the future. Thank you.
Richard CTake better care of your trucks. Employees are great.
Denice DEmployees are excellent. Always great to rent there
Rob GOne person in the Sparwood Esso drop off was incredibly kind and helpful. The other was the complete opposite, rude, accusatory and yelled at us for no reason.I cannot give a lower review of this person.
Maria SVery friendly employees and very quick and easy drop off.
Chad BBooking online was a breeze
Ryan DHow about if I book a particular piece of equipment, two months in advance. Uhaul doesn’t email me 2 days prior to tell me they don’t have what I booked. Instead here is a smaller trailer. The only reason I choose to do business with Uhaul is because of your monopoly. By far one of the worst companies to do business with. To top it all off, you rent out old, half rusted, unsafe, vehicles and trailers.
Jean-Felix HGreat Customer Service at this location
Julie OThe young man who helped with pick up and drop off was very helpful and knowledgeable.
Lawrence RThe website/app doesn’t show the same info as at the counter. I reserved the van to drop it off in golden and they sent me to Revelstoke (1.5 hrs away)
Jose LFantastic service at the desk.
CAYLE PThe U-Haul application is clunky and the employee apologized for it several times. He was excellent, but U-Haul should help by improving the system. That is my only complaint which wasn’t a bother cause it was not in a hurry
Scott TCustomer service from the owner was careless. He said that I was supposed to come back the next day to return the vehicle because the system was down. However, minutes later I realized that I could return the vehicle via the app.
Ricardo WGreat staff, so helpful!!
Eric BThe staff Was very awesome
nick m