Sunday Dec 4th: The setup and Yard is good in Sparwood. Lot was cleared and snow plowed for the most part. No assistance given by the franchisee...I had trouble getting the Trailer off of the hitch due to snow etc. Woman was surly and unpleasant at best saying that Uhaul hours were only until Sunday 2pm despite it being a Gas Station open until 10pm. I was there at 2:42. She basically told me to go away and come back on December 6th when I had 'rented' the trailer until according to the contract. I believe this was the only option I was given a Minimum 3 day rental $750. If I am entitled to a rebate I will gladly take it!! After some back and forth that I was only dropping off the trailer she put the closing contract through finally...not pleasant. Sparwood is the only franchise location within 100+kms each way. Sad to see Fernie Auto Parts is no longer a franchise...never had an issue there Lastly in booking online it says Sparwood drop off has 24 hour drop off service (I already knew this was untrue) and asked at pick up location to confirm hours to return in Sparwood. She told me until 5pm each day. This is on Uhaul to fix for future customers.Andre B.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Sparwood, BC V0B2G0
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- 4.0 Average Customer Rating
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The Customer Service Person was very helpful and knowledgeable. I was helped in a timely manner and was treated well. Overall it was a good experience.Christine E.
Less expensiveBriar K.
Get some one not quite so rude,with a decent command of English.Merritt B.
The trailer should have a tongue jack and the running lights didn't work. Typical U-Haul garbage.James M.