Customer Reviews for Specialty Auto Group LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

I rented a 26’ truck for 24hrs . I had use of it for 4 hours it broke down , mechanic came out could not fix it . Had to be towed to my residence where we unloaded it and then was towed away . I was not able to complete my move . I have tried for the last couple of days to get a reasonable compensation and resolution . I am very unhappy with Uahaul and will not be recommending them to anyone for the lack of service I have received . I should be getting a full refund or 75% refund and use of a smaller truck for free for a half day to finish my move . I would like someone from cooperate to reach out to me or u will be reporting this to the better business bureau and anywhere else along with online reviews .

Rating:

5.0

The customer service was great.. and the truck was clean…

Rating:

5.0

Office is modest, but the person at the desk was positive and friendly. Excellent experience overall!

Rating:

5.0

The attention and service was excellent!!

Rating:

1.0

I was feel I was overcharged for cleaning and late fee. There was a plastic cup and a small amount of trash in the back of the truck when we received it. The visor didn’t fit and repeatedly dropped down. The vehicle was returned with much more gas than when we started. The contract said quarter of a tank, but it was only 1/8th tank. It was well over 1/2 tank upon return. We returned the vehicle at 2:45 PM. We had scheduled the vehicle until 4 pm, and were advised that the office was open until 3pm. Thus we were not after hours and we handed the key to the attendant. He told us that we only needed to check in online if we were after hours. We transferred only two almost new couches, so cleaning fee is BS. In short, we feel this was a complete ripoff. We will take our business elsewhere in the future and advise our friends to do likewise.

Rating:

4.0

The agent was polite, clean, knowledgeable about his product and friendly. There was some question regarding the trailer I had reserved, but they made a compromise and I was very pleased.

Rating:

1.0

This was an absolutely awful experience. You gave me a vehicle that was not safe to be on the road. The A/C stopped working 30 minutes into my 600 mile trip across Florida and Georgia, on a 90 plus degree day. The seats did not move, the driver door did not close properly, the weather stripping across the windshield was flapping in the wind. You should be fucking ashamed of yourselves for putting a well paying customer in a truck that should not be in your fleet of vehicles. I am considering taking legal action against you and this company.

Rating:

2.0

Overcharged by poor control of car hauler assets. Gave away my car hauler resulting in loss of discount, having to go to Palm Bay. Delayed departure, additional miles $, Additional contract and $545 charge, hours of phone calls trying to rectify. I am not happy. An initial $1320 quote has turned into $2100 charges. Fix it and refund all my overcharges! I do not trust UHaul any longer.

Rating:

5.0

This location is absolutely the best in Vero. I've rented from them before and I will keep coming back. I use U-Haul when I need to do something for my side hussle.. Other places are not like this. The facility itself is clean, and the service is prompt and efficient. The representative I dealt with was a guy named Christian. He was very polite and pleasant to deal with. Kudos to him for representing this location.

Rating:

3.0

The guy was helpful and friendly. We interrupted his lunch. The only thing I would say about here is I am confused about why I was charged a cleaning fee. The truck was not dirty. I made sure of it.

Rating:

5.0

Ordered hand cart but was not on truck. Called dealer and left message. Never got a return call. Otherwise, the experience was good.

Rating:

5.0

Helpful, knowledgeable and professional.

Rating:

2.0

The first truck they tried to give us the door didn’t even close all the way. Otherwise it served its purpose

Rating:

1.0

I was misled and overcharged in what turned out to be a deceptive rental transaction. I only needed the vehicle for two days on a one-way drop-off, and I made this clear from the beginning. When I questioned the high five-day charge, the agent assured me multiple times that I would only be billed for the actual days used and that the rate would be adjusted upon drop-off. I specifically told him that if I had to pay for five full days, I would prefer to drive it myself rather than pay such a high transport fee. He reassured me that the five-day charge was only temporary and would be corrected at drop-off. I even told him it wasn’t in the contract, but he insisted this was standard procedure. However, upon drop-off, I was charged for all five days. When I called to dispute the charge, the agent’s supervisor got on the phone and dismissed my concerns, telling me I should have read the contract—completely disregarding what their own employee told me. I never agreed to a five-day rental and would not have accepted it had I known this was the case. This was a dishonest upsell and a bait-and-switch tactic, followed by blaming the customer to cover themselves. It felt like robbery disguised as a rental agreement.

Rating:

4.0

My wife and I had a very pleasant experience renting a van for one day. Christian was friendly and professional. We will use this location again for future rentals.

Rating:

5.0

Great experience

Rating:

2.0

Charged me a cleaning fee for a truck that needed nothing. It was given back the way it came.

Rating:

3.0

Agend Christian was super friendy and super helpful. Service was fast and curteous. Vehicle was like new.

Rating:

5.0

Excellent customer service. Very friendly and informative. I will rent from them again.

Rating:

5.0

Check whether the trailer is watertight. The attendant was terrific. Very polite, responsive and efficient.

Rating:

3.0

The Engine light was on. When I returned the truck, I mentioned that the engine light was on, and they said that they did notice that last week. I asked them...why did you rent me this truck? The person said, were you able to move your items? End of conversation... The Young man who I saw when i initially rented the truck was very kind.

Rating:

5.0

Guy at the front was awesome. Whole things was very easy.

Rating:

5.0

Christian was very friendly and professional

Rating:

5.0

Excelent service no improvement required

Rating:

5.0

My company has been providing packing and moving assistance to local residents for the past five years in Vero Beach and THIS U-Haul location surpasses ALL others in the area! The customer service is exceedingly professional and polished and the trucks are always pristine. The new management at Specialty Auto Group LLC has raised the bar for truck rentals and I recommend them to everyone!! Keep up the superb service and selection! Sincerely, Kate Maingot, Owner of Vero Assist

Rating:

5.0

The gentleman that took our return was super helpful and friendly.

Rating:

5.0

Christian at the UHaul center in Vero Beach, FL on Rte 1 is an asset to the company. Excellent service and a very helpful individual. Just wanted to let you know that.

Rating:

5.0

Great location and the staff was amazingly friendly and helpful. Best rental experience I have had, and I have had a lot of them!

Rating:

5.0

You already doing great job i think

Rating:

5.0

Christian was extremely helpful and considerate. He explained the contract, the equipment and all necessary requirements clearly and simply. The entire rental experience was a pleasure. I will definitely use this U haul location again ~ and recommend it to others. ThankYou.

Rating:

5.0

Representative at location was very polite and professional and got me in and out quickly

Rating:

4.0

Worst experience ever/ truck broke after 60 miles, contacted site and was instructed to complete Roadside assistance request online and left the truck on site, was never offered a replacement truck. I've been charge over $700 because the roadside assistance process did not work and too almost 3 weeks to site to recover the vehicle, in the meant time i been make responsible for all this charges. Already submitted a claim on 4/14/25 and have not received any responses yet. CLAIM/REFERENCE NUMBER//5248060

Rating:

5.0

Chris provided a great service

Rating:

4.0

The staff were very friendly, knowledgeable and helpful. I can highly recommend this location.

Rating:

5.0

I recently rented a 20' truck from the Vero location on US1. Darios and Chris were so helpful and professional in accommodatilng my needs. They are very personable and they do everything possible to make sure you are in good hands. The facility is clean and well maintained unlike others I have rented from. I would highly recommend renting from this location.

Rating:

5.0

Trailer was dirty inside. Also, it got wet inside while driving through rain.

Rating:

5.0

Was well taken care of by Christian there. Very professional person and dealer. There is nothing that could have improved. My experience with S E Benchmark however was disgustingly. No one at that location and no help from U Haul! They should be dropped from being a U Haul dealer!

Rating:

4.0

The employees that we dealt with were very courteous and prompt. They were professional and helpful. Overall great service.

Rating:

1.0

Not only did they use my deposit to rip me off, there also very uninformative when it came to the return. I got there 10 minutes before they closed and no one was there. The key drop off isn’t as pictured in the drop off display on the app. I have a broken foot and had to hop around on crutches around the building twice just to fine where to put the keys. I dropped off the truck an entire day early and they charged me for dropping off after hours. I will never be using U-Haul again, I’m not only offended but also insulted that such a big company has very little respect for their costumer

Rating:

4.0

Make sure Address is accurate with map location. I had to drive an extra 12+ miles to find location, therefore charged for the extra miles. Only was able to find the location with the phone help of Christian.

Rating:

1.0

I paid a deposit of 139.00 when I rented truck. I needed the truck for another day so they tacked on another 39.00. I was charged an extra day and charged 9.50 for 2 gallons of gas even though it came back with the same amount of gas. I never looked at SHEET when I left, just the Guage. They corrected the one day charge but didn't do anything about the gas. Then when they closed out the corrected invoice, rather then take the amount out of my deposit, they charged my card another 119.00 which has left we with a negative balance in my checking account which resulted in me not being able to pay a bill that which was due. I don't know if I will be charged a late fee. I'm not a happy camper

Rating:

5.0

Christian was AMAZING! He was knowledgable, extremely helpful and provided the best customer service I have had in any retail experience in a long time.

Rating:

5.0

Great customer service, great van for the job I needed.

Rating:

5.0

The owner was very nice and professional. The truck was very clean and well maintained. I would definitely recommend using this location.

Rating:

3.0

This location does not allow the rentals to be returned after hours without a fee. Other locations accept drop offs after hours without a charge. Not happy.

Rating:

1.0

Have been charged 3 times for the trailer. I was charged for a late return. It was not late. I was also told that 2 of the charges would be dropped but so far they have not.

Rating:

1.0

Truck was not checked out until 10:21am and returned 10:36am next day and they charged me an entire additional day. And then rented the same truck out to someone else so got double paid at my expense

Rating:

4.0

personel very friendly and helpful. The wait to pick up was too long [30 minutes] as there was only 1 person working.

Rating:

1.0

The truck we rented was not at the facility. The truck we were given had multiple holes in the windshield. When returning the keys, no employees were present despite the door being open and the computer on and visible. No one answered the phone when we tried to call to speak to an employee. When I received the receipt for my rental, it was for double the appropriate amount; I had to call customer service who fixed the fraudulent charge.

Rating:

5.0

Great service !!!

Rating:

5.0

It was great! Truck drove smooth from Fla to Ohio. Bluetooth radio was nice

Rating:

5.0

Dairo was very friendly and accommodating.

Rating:

4.0

I think the mileage for local should be 0 or at least not what they’re charging

Rating:

5.0

Picking up and dropping off was so simple and the guy was so kind and helpful.

Rating:

5.0

Great customer service

Rating:

5.0

Very cool location…

Rating:

5.0

These guys in here are top notch!