Christian was very friendly and professional
JOHN S
Customer Reviews for Specialty Auto Group LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelent service no improvement required
ERIC JMy company has been providing packing and moving assistance to local residents for the past five years in Vero Beach and THIS U-Haul location surpasses ALL others in the area! The customer service is exceedingly professional and polished and the trucks are always pristine. The new management at Specialty Auto Group LLC has raised the bar for truck rentals and I recommend them to everyone!! Keep up the superb service and selection! Sincerely, Kate Maingot, Owner of Vero Assist
KATE MThe gentleman that took our return was super helpful and friendly.
Jean SChristian at the UHaul center in Vero Beach, FL on Rte 1 is an asset to the company. Excellent service and a very helpful individual. Just wanted to let you know that.
XAQUE DGreat location and the staff was amazingly friendly and helpful. Best rental experience I have had, and I have had a lot of them!
ALAINA KYou already doing great job i think
FAKHAR GChristian was extremely helpful and considerate. He explained the contract, the equipment and all necessary requirements clearly and simply. The entire rental experience was a pleasure. I will definitely use this U haul location again ~ and recommend it to others. ThankYou.
MARYANN CRepresentative at location was very polite and professional and got me in and out quickly
DENNIS EWorst experience ever/ truck broke after 60 miles, contacted site and was instructed to complete Roadside assistance request online and left the truck on site, was never offered a replacement truck. I've been charge over $700 because the roadside assistance process did not work and too almost 3 weeks to site to recover the vehicle, in the meant time i been make responsible for all this charges. Already submitted a claim on 4/14/25 and have not received any responses yet. CLAIM/REFERENCE NUMBER//5248060
MICHALE SChris provided a great service
Cristina BThe staff were very friendly, knowledgeable and helpful. I can highly recommend this location.
ALEXANDER HI recently rented a 20' truck from the Vero location on US1. Darios and Chris were so helpful and professional in accommodatilng my needs. They are very personable and they do everything possible to make sure you are in good hands. The facility is clean and well maintained unlike others I have rented from. I would highly recommend renting from this location.
VIVIAN GTrailer was dirty inside. Also, it got wet inside while driving through rain.
THOMAS VWas well taken care of by Christian there. Very professional person and dealer. There is nothing that could have improved. My experience with S E Benchmark however was disgustingly. No one at that location and no help from U Haul! They should be dropped from being a U Haul dealer!
STEVEN PThe employees that we dealt with were very courteous and prompt. They were professional and helpful. Overall great service.
Romueldo ANot only did they use my deposit to rip me off, there also very uninformative when it came to the return. I got there 10 minutes before they closed and no one was there. The key drop off isn’t as pictured in the drop off display on the app. I have a broken foot and had to hop around on crutches around the building twice just to fine where to put the keys. I dropped off the truck an entire day early and they charged me for dropping off after hours. I will never be using U-Haul again, I’m not only offended but also insulted that such a big company has very little respect for their costumer
Brandon TMake sure Address is accurate with map location. I had to drive an extra 12+ miles to find location, therefore charged for the extra miles. Only was able to find the location with the phone help of Christian.
Karen TI paid a deposit of 139.00 when I rented truck. I needed the truck for another day so they tacked on another 39.00. I was charged an extra day and charged 9.50 for 2 gallons of gas even though it came back with the same amount of gas. I never looked at SHEET when I left, just the Guage. They corrected the one day charge but didn't do anything about the gas. Then when they closed out the corrected invoice, rather then take the amount out of my deposit, they charged my card another 119.00 which has left we with a negative balance in my checking account which resulted in me not being able to pay a bill that which was due. I don't know if I will be charged a late fee. I'm not a happy camper
DANA JChristian was AMAZING! He was knowledgable, extremely helpful and provided the best customer service I have had in any retail experience in a long time.
Hillary PGreat customer service, great van for the job I needed.
MARK WThe owner was very nice and professional. The truck was very clean and well maintained. I would definitely recommend using this location.
LINDA HThis location does not allow the rentals to be returned after hours without a fee. Other locations accept drop offs after hours without a charge. Not happy.
Karen SHave been charged 3 times for the trailer. I was charged for a late return. It was not late. I was also told that 2 of the charges would be dropped but so far they have not.
tamala eTruck was not checked out until 10:21am and returned 10:36am next day and they charged me an entire additional day. And then rented the same truck out to someone else so got double paid at my expense
KAREN Ppersonel very friendly and helpful. The wait to pick up was too long [30 minutes] as there was only 1 person working.
William EThe truck we rented was not at the facility. The truck we were given had multiple holes in the windshield. When returning the keys, no employees were present despite the door being open and the computer on and visible. No one answered the phone when we tried to call to speak to an employee. When I received the receipt for my rental, it was for double the appropriate amount; I had to call customer service who fixed the fraudulent charge.
EMILY KGreat service !!!
emilie hIt was great! Truck drove smooth from Fla to Ohio. Bluetooth radio was nice
RICKY SDairo was very friendly and accommodating.
Dale GI think the mileage for local should be 0 or at least not what they’re charging
QUENTIN MPicking up and dropping off was so simple and the guy was so kind and helpful.
JENNIFER HGreat customer service
GERARDO AVery cool location…
ALLISON HThese guys in here are top notch!
BENGAMIN Magent was helpful and friendly
William WSecond time I rent from these guys and they are amazing. I will not go anywhere else.
ALEX COver charged for truck
JACQUELINE CThe mobile pickup wasn’t working for me, it kept reloading the page before I could finish entering the information. The nice gentleman behind the counter got me checked in. He was very friendly and helpful.
MATTHEW RCheck in was easy and painless. Good experience
MATTHEW SNothing to improve, very professional and well organized.
WILLIE DVery friendly and easy to work with
Thomas CAll was pretty much up and smoothly hooked up on time and no issues.
Dennis WI was charged twice for my rental and have not been refunded !!!! WTF ????????
Michael PThe personnel at this location did a great job.
Jeff EThey charge me to drop early?
DAIRA EGentleman who checked us in was friendly, welcoming, very helpful and excellent
jill mI was unable to find anyone upon arrival and upon return of the U-Haul.
MAKENNA BExcellent services, always return to this location and always get a sense of satisfaction uncommon these days.
ROBERTO ASUPER FRIENDLY & PROFESSIONAL . Loved the service from the team :)
MAGGIE LVery nice people
NATALIE Mexcellent service and flexibility, friendly and profesional staff, 100% plus recommended.
ROBERTO AI believe your team has fulfilled all their promises and commitments to us. They are excellent in my eyes
NATHAN AAll 4 tires had the belt popping out. I was take it or not. That's all we have here. Not happy
VICTOR CGuys here are literally the best!! Will be coming back to you guys for my next rental :)
ROLAND CSign said open but no one was there then 16 or 20 minutes later a man comes
Deborah SI called repeatedly on Monday because of a pending charge. I drove to the office on Tuesday because no one has returned my call on Monday or Tuesday. I arrived at 10:15 and left at 10:45 AM. All the lights were on the sign said open and the door was locked for 30 minutes. I have photos of my mileage and of gas. I have a total charge of over $220 which I will dispute.
NANCY SExcellent
HENRY PVery courteous and staff made this an easy and convenient experience. Everything was good as is.
GERALD S