Trailer was not cleaned junk was left in it
JAMES S
Customer Reviews for Specialty Stone LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The 6cyl engine barely pulls the 20ft. truck and it seemed to need a tune-up. The engine had a terrible noise. Truck was not particularly clean inside the cab or out. No wiper fluid. Inside the cargo part of the truck, it was clean and well supplied, except that there should be hooks to tie to rather than just the boards on the wall. The guy who served us was really great. Did everything he could to make sure we had what we needed.
NANCY HTommy is always great to deal with. Great customer service
DAVID GThe sales rep Tommy was very professional and knew his business. No doubt I’ll rent from him again as needed
MARK OEverything was great wouldn't change a thing. Sorry for being so short but when Everything is great that's all that matters
BENNIE SThe trailer floor was covered in dried mud that got wet and Muddy when it rained and the trailer leaked.
JOHN Wthe gentleman was very helpful and great customer service, highly recommend, very clean and organized.
JEFFREY CGreat customer service! Absolutely go here again 👍
TIMOTHY FParking lot was very muddy
BENJAMIN BGentleman renting out the truck was very helpful and efficient in getting me on my way. I would highly recommend this location.
MICHAEL CEverything was explained and I was very happy with everything!!
SCOT TWas told I cold drop off at any uhaul location then was charged 290 freaking dollars because I took it to the one closer to me
JOSHUA Hthey had just survived a hurricane and flood and were struggling to stay open. Did all they could do at the time
WILLIAM BNicer facility. Office was tiny. Hard for the customer to know what uhaul had to offer.
mark wIt was a great experience renting the 6x12 trailer.I highly recommend using Specialty Stone for all your U-Haul needs.
Randy MLocation was not open at time of drop off and there is a very small area to park the truck.
DANIEL TCustomer service was great.
Paula LNo need for improvements. Very satisfied with service. Truck rented was in great working condition. Sales manager was professional, prepared and Knowledgeable.
Eufemia GTommy does a great job!
susan bExcellent customer service!
Ryan WTimmy was very helpful
Genna LGreat service
Jay KI was slightly concerned with the inventory that this location had, overall they had a few mover trucks which I cant complain at all. They still had a selection that was affordable and understanding. I was informed of everything that I had to know about renting the vehicle (except for filling up the tank to the point it was at when I first drove it, but that was my mistake) and my questions were answered with extended detail, which is great for a first time U-Hauler renter like me. Would recommend renting from here again!
Kyle NQUICK AND SMOOTH!
gerald gDropped the truck off per instructions, left the key took pictures of the truck to show there was no damage, etc., received a receipt, would recommend.
Carolyn CTommy was easy to work with and pleasant.
ANDREW KNothing, everything was perfect
Michael FAt the drop off location no one came out to look at it said to just drop it off they would check it out and email me a receipt.
Thomas OThey charged me $15 dollars to returned. I turned it in one day earlier, it’s not in the contract to charge at return location.
Na XVery good experience, first time renting from U-Haul, folks very helpful, had a reservation and equipment was ready to go when I arrived, just had to do the paperwork, in and out in less than 15 minutes. Will use them again as need arises.
steven bTo make sure HAND TRUCKS and moving mats are accessible. Mostly the HAND TRUCKS! Could improve Rear bumper by installing a type of rubber on the corners, to prevent the customer from getting cut . The corners are very sharp, sliced my leg wide open.
Heath eHad a couple of hiccups with the reservation but each issue was resolved quickly with the customer service reps.
Phillip KFriendly and efficient.
ERIC BWhen I got there the truck was dirty inside and the battery was dead so I had to call someone to come jump off the battery. When I came back to drop off the truck they had the gate closed and I had to back the truck in FROM THE MAIN HIGHWAY, if I wouldn't have been a truck driver and used to this I would've freaked out and anyone else probably would've gotten hit, they need a better place to park trucks after hours for people
Samantha WI've used Uhaul for years and this has to be one of the worst experiences I've ever had! The guy there was so unprofessional. He was talking so rude and offensive about gay people as if they don't deserve to live. He printed out contract and literally threw it in the trash saying we didnt need that bullshit that Uhaul makes him print. He told us not to bother bringing the trailer back by the return time because he wouldnt be there anyways. We returned it on time regardless and he tried to charge us for extra days. This whole experience has made me question whether I would use Uhaul in the future or not. Certainly will NOT rent from this location ever again!
Jenny SNo comment
David LThe owner was extremely helpful
carla bGot there to pick up my 26’ truck, 40 blankets and 2 handyrucks. Truck was there but no blanks or handtrucks. You’ve got to freakin’ be kidding me. Why are you so confused about what a “reservation “ means? Look it up, you are supposed “reserve” equipment for someone. To the agent’s credit he did go out and find blankets and hand trucks and brought them to me, but it does not excuse Uhaul for horrible business practice. Also the truck was filthy, someone had broken glass, a lot of it, on the truck ramp and left it for me to sweep and clean.. I cleaned the truck and folded the 52 blankets and when dropping the truck of the agent told me to drop the keys on the desk - that’s it, no hello, goodbye, kiss my ass, nothing. I’ll never use Uhaul again and I’m sure you don’t give a f**k.
Kevin GNicest people and very informative as to the directions of utilizing the car hauler. Best part of this rental experience is meeting their dog, Harley! Very good rental experience and nicest people running it. Couldn't ask for anything better!
Don BI think this guy is renting the trailers for cash and not documenting it. This is what I got from him when he told me I couldn't have the trailer that was on my order because he had rented it for cash that day.
Tim F