This was an unstaffed neighborhood share/drop box pickup location. We called Carlos at Speed Auto Care to ask if this van had been inspected for a cross country trip--we were told absolutely. Our opinion was it was not. The cab was dirty. A brake light and a backup light were out. All tires looked worn. We had a blowout on a rear tire the same day we left on our trip. 3 days later worn front tires caused the van to shake so much we had to reduce highway speed, and in town at 25 mph the van was bouncing up and down. 4 of the 6 tires eventually needed to be replaced during the trip. We lost a day during our 2400+ mile trip dealing with Uhaul and waiting for the replacement of the tires. We blame the pickup location for not adequately inspecting the van before releasing it to us.David H.
Customer Reviews for Speed Auto Care
(U-Haul Neighborhood Dealer)
Freehold, NJ 07728
(In the back of CKO Kickboxing parking lot)
Services at this Location:
- Mon-Fri: 8:30 am - 5 pm
- Sat: 8:30 am - 2 pm
- Sun: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.John R.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Thomas C.
Explain all additional charges.STEPHEN W.
Easy self check in and outDANIELLE W.
I think the AC was not working.ROBERT H.
Customer Service was horrible. Crystal hung up on us twice and was extremely rude.Ruth K.
Customer did not leave a comment.BETH C.
Customer did not leave a comment.SHERI C.
Excellent servuceERIN B.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.JULIANNE P.
the person attendant sole me a used adapter for 17.00.witch fell off the trailer and had to travel to my destination without lights or signals. asked for a refund but got no response from where we dropped it off.Edward L.
Customer did not leave a comment.RAYMOND H.
Customer did not leave a comment.MICHAEL W.
Think same is OK.Lei X.
Customer did not leave a comment.Nicholas F.
Customer did not leave a comment.VIOLET C.
Told gas tank was full ....it was not. All the additional feesHenry R.
Customer did not leave a comment.MITCHELL H.
Customer did not leave a comment.Sheldon K.
How do you improve on already good service?Robert C.
Signage is poor but service is speedy. Truck was full when received and in good working orderANNJANNET J.
Customer did not leave a comment.SHAWN W.
Customer did not leave a comment.William J.
Customer did not leave a comment.ALMA G.
Customer did not leave a comment.Anthony A.
I got moved around to 3 different locations and never got the size truck I needed. I was told there was none available. What was the point of reservations if your just going to give me what's available.Robert O.
Customer did not leave a comment.Danny S.
Customer did not leave a comment.CHRISTOPH H.
Customer did not leave a comment.Michael A.
Would use this location again and recommend it to othersDOLORES L.
Truck was in good working order and clean. Speedy service at check outMichael A.
For some reason my car dealer didn't install a trailer ball, the person I was working with left for lunch while I was at the auto parts store trying to purchase one. I was told that I'd have to wait 50 minutes, luckily someone in the shop stopped his work to help me.Ann L.
Dropped off truck after hours on Sunday.Gregory B.
Customer did not leave a comment.Kimberly A.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Sean H.
Convenient self-pick up and return allowed me to move on a Sunday. Would use again.monica H.
Quick and courteous IN and OUT. I would recommend this location to others.Patrick J.
All good. No complaintsJustin S.
Customer did not leave a comment.JOHN M.
Personnel was polite and efficiently handled the rentalErez L.
Thank youIsrael M.
thank youToniAnn J.
Quick and friendly serviceYamin S.
Truck was clean and trouble free. Provided just the right size truck for what I neededSharon P.
Despite being a small shop, the level of customer service is top-notch. If I am ever in need of a truck again, I will use this shop without thinking twice.Leslie S.
Customer did not leave a comment.David F.
Ensure that the customer gets the equipment they requested a week in advance. Truck was parked/hidden in a parking lot forcing customer to look around for 30 minutes looking for it, and most importantly no dolly or furniture pads that were requested were provided. Terrible customer service even returning the truck and waiting 20 minutes. I've used uhaul plenty of times and I'd never provide their services from a location that operates in that fashion.Kristijan Z.
The staff at the location was polite, competent and had excellent customer service skills.Ben R.
easy and fast pick up and drop offALEXANDER H.
Customer did not leave a comment.samuel B.
Customer did not leave a comment.GUSTAVE V.
Easy to with and explained everything on dispatch.Leonard M.
Customer did not leave a comment.Richard K.
Would use again and recommended to others. Lighting is rather poor at night but overall good service: truck were clean and in good repair.Kyle C.
buena experiencia. El personal my atento. Recomiendo este sitioJuanita R.
Quick In and OUTcole W.
Customer did not leave a comment.ERNEST P.
would recommend. Good serviceJames D.
I did a city rent which the uhaul guy told me is good for 4 hours, then he texted me the truck is due in two hours and then he started calling me and and then he charged me â€œsafe move insuranceâ€ without asking meDEMETRIO M.
Customer did not leave a comment.DAVE D.
Customer did not leave a comment.angela D.
convenient location. Quick in and outMark B.
Would use againBrielle H.
self check in and check out was a breeze. vehicle was cleanTimothy P.
Speedy service.Timothy M.
no complaintsscott C.
Quick and trouble-free serviceScott Z.
Customer did not leave a comment.john F.
Location is fine. I was not happy with the mobile experience. It took entirely too long, and things weren't explained properly.Steven C.
keep up the excellent serviceAndrew T.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.JUAN M.
Overall good experienceJames M.
I appreciate the fact that the truck was sanitized when I picked it upZiqi W.
Overall good experience from pick up to drop off.james C.
Where should I begin. This rental was probably the WORST customer service experience I have had in years. First - the online check in process was horrible. There were no detailed instructions on the requirements around online check-in. I attempted to log in the night before and did not see any next steps. When I got to the site, I then completed the check in which took 45 minutes. When I attemted to call Uhaul, I was told the wait time was between 15-30 minutes. All in all - horrible. Next - the box truck was terrible! The passenger side BLIND SPOT mirror was broken off and someone replaced it with some reflective material that did not work. I almost got in an accident because the blind spot mirror was not functional. The shocks on the box truck were also terrible, I rented the truck to move furniture and the ride was so poor that the furniture broke the tie downs on the trip home. The brakes also rumbled but the truck did stop. The truck also had a terrible wind noise on the drivers door window. The four hours spent in the truck was unbearable. I also reserved a 15 foot box truck and when I visited the location to check in, they changed the reservation to a 10 foot truck, with no change in pricing. This was the first time i rented a truck from Uhaul and it will be my last. I will fully research any other option/vendor before I spend hard earned money on Uhual. Terrible customer service, too costly for the deficient (and unsafe) product i received. Never again...Michael S.
1. Not able to use Mobile Pick-Up to get cargo van despite pre-arranging to do that 2. Van rental in office took long time and had to repeat steps already done online 3. At time of rental, van had 1/4 tank less of gas than noted on rental agreement 4. At time of rental, van had notification of "Oil Change Required" 5. Upon return, initially was charged for not returning van with enough gas, despite returning it to exact level of gas at time of pick-up 6. Van, itself, was clean and easy to drive.CHAS E.
The man who assisted me with the trailer hook-up was very nice and quick at his work. The man who checked me in was irritated at the last minute rental.Beth S.
I do think I was charged for gas and I should not have been. But because I have no proof I can not argue it.kimberly A.
cab was littered with trash From previous renterBill C.
Customer did not leave a comment.Richard I.
The moving blankets which were reserved were not in the truck or available at the location, but I was still billed for them, even though we called at time of pickup. Also, mobile return did not work, and there was no error message given.Craig S.
Customer did not leave a comment.Matthew M.
overall good moving experienceSteven L.
Everything went as planned.Ramona W.
Quick IN and OUT service. Would use again.Nikolay I.
A+. Would use again.Paul S.
Above and beyondMolly A.
Service at the counter was quick and knowledgeableQuinn S.
happy with the serviceUncle J.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.John C.
Customer did not leave a comment.robert B.