Speed Auto Care
(U-Haul Neighborhood Dealer)

Rating:

3.0

Told gas tank was full ....it was not. All the additional fees

Rating:

5.0

How do you improve on already good service?

Rating:

5.0

Signage is poor but service is speedy. Truck was full when received and in good working order

Rating:

3.0

I got moved around to 3 different locations and never got the size truck I needed. I was told there was none available. What was the point of reservations if your just going to give me what's available.

Rating:

4.0

Would use this location again and recommend it to others

Rating:

5.0

Truck was in good working order and clean. Speedy service at check out

Rating:

2.0

For some reason my car dealer didn't install a trailer ball, the person I was working with left for lunch while I was at the auto parts store trying to purchase one. I was told that I'd have to wait 50 minutes, luckily someone in the shop stopped his work to help me.

Rating:

3.0

Dropped off truck after hours on Sunday.

Rating:

5.0

Convenient self-pick up and return allowed me to move on a Sunday. Would use again.

Rating:

5.0

Quick and courteous IN and OUT. I would recommend this location to others.

Rating:

5.0

All good. No complaints

Rating:

5.0

Personnel was polite and efficiently handled the rental

Rating:

5.0

Thank you

Rating:

5.0

thank you

Rating:

5.0

Quick and friendly service

Rating:

5.0

Truck was clean and trouble free. Provided just the right size truck for what I needed

Rating:

5.0

Despite being a small shop, the level of customer service is top-notch. If I am ever in need of a truck again, I will use this shop without thinking twice.

Rating:

2.0

Ensure that the customer gets the equipment they requested a week in advance. Truck was parked/hidden in a parking lot forcing customer to look around for 30 minutes looking for it, and most importantly no dolly or furniture pads that were requested were provided. Terrible customer service even returning the truck and waiting 20 minutes. I've used uhaul plenty of times and I'd never provide their services from a location that operates in that fashion.

Rating:

5.0

The staff at the location was polite, competent and had excellent customer service skills.

Rating:

3.0

easy and fast pick up and drop off

Rating:

5.0

Easy to with and explained everything on dispatch.

Rating:

5.0

Would use again and recommended to others. Lighting is rather poor at night but overall good service: truck were clean and in good repair.

Rating:

5.0

buena experiencia. El personal my atento. Recomiendo este sitio

Rating:

5.0

Quick In and OUT

Rating:

5.0

would recommend. Good service

Rating:

2.0

I did a city rent which the uhaul guy told me is good for 4 hours, then he texted me the truck is due in two hours and then he started calling me and and then he charged me “safe move insurance” without asking me

Rating:

5.0

convenient location. Quick in and out

Rating:

5.0

Would use again

Rating:

5.0

self check in and check out was a breeze. vehicle was clean

Rating:

5.0

Speedy service.

Rating:

5.0

no complaints

Rating:

5.0

Quick and trouble-free service

Rating:

3.0

Location is fine. I was not happy with the mobile experience. It took entirely too long, and things weren't explained properly.

Rating:

5.0

keep up the excellent service

Rating:

5.0

Overall good experience

Rating:

5.0

I appreciate the fact that the truck was sanitized when I picked it up

Rating:

5.0

Overall good experience from pick up to drop off.

Rating:

2.0

Where should I begin. This rental was probably the WORST customer service experience I have had in years. First - the online check in process was horrible. There were no detailed instructions on the requirements around online check-in. I attempted to log in the night before and did not see any next steps. When I got to the site, I then completed the check in which took 45 minutes. When I attemted to call Uhaul, I was told the wait time was between 15-30 minutes. All in all - horrible. Next - the box truck was terrible! The passenger side BLIND SPOT mirror was broken off and someone replaced it with some reflective material that did not work. I almost got in an accident because the blind spot mirror was not functional. The shocks on the box truck were also terrible, I rented the truck to move furniture and the ride was so poor that the furniture broke the tie downs on the trip home. The brakes also rumbled but the truck did stop. The truck also had a terrible wind noise on the drivers door window. The four hours spent in the truck was unbearable. I also reserved a 15 foot box truck and when I visited the location to check in, they changed the reservation to a 10 foot truck, with no change in pricing. This was the first time i rented a truck from Uhaul and it will be my last. I will fully research any other option/vendor before I spend hard earned money on Uhual. Terrible customer service, too costly for the deficient (and unsafe) product i received. Never again...

Rating:

3.0

1. Not able to use Mobile Pick-Up to get cargo van despite pre-arranging to do that 2. Van rental in office took long time and had to repeat steps already done online 3. At time of rental, van had 1/4 tank less of gas than noted on rental agreement 4. At time of rental, van had notification of "Oil Change Required" 5. Upon return, initially was charged for not returning van with enough gas, despite returning it to exact level of gas at time of pick-up 6. Van, itself, was clean and easy to drive.

Rating:

3.0

The man who assisted me with the trailer hook-up was very nice and quick at his work. The man who checked me in was irritated at the last minute rental.

Rating:

5.0

I do think I was charged for gas and I should not have been. But because I have no proof I can not argue it.

Rating:

4.0

cab was littered with trash From previous renter

Rating:

3.0

The moving blankets which were reserved were not in the truck or available at the location, but I was still billed for them, even though we called at time of pickup. Also, mobile return did not work, and there was no error message given.

Rating:

5.0

A++

Rating:

5.0

overall good moving experience

Rating:

5.0

Everything went as planned.

Rating:

5.0

Quick IN and OUT service. Would use again.

Rating:

5.0

A+. Would use again.

Rating:

5.0

Above and beyond

Rating:

5.0

Speedy

Rating:

5.0

Service at the counter was quick and knowledgeable

Rating:

5.0

happy with the service

Rating:

5.0

Conveniently located near where I live. They only rent trucks here. Do not carry moving supplies but service is good and prompt. Keep up the good work.

Rating:

5.0

Quick and pleasurable service. Would use again

Rating:

5.0

Courteous and knowledgeable help

Rating:

5.0

Easy to book. Truck was available when I got there. It was clean. The guy that helped was very knowledgeable.

Rating:

5.0

Staff was cordial and attentive. Convenient location near where I live.

Rating:

5.0

Quick and convenient location. Would use again

Rating:

5.0

Helpful and attentive staff

Rating:

5.0

Great!

Rating:

5.0

nobody likes moving the quick service makes a little easier