Customer did not leave a comment.
SEAN B
Customer Reviews for Speed Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I picked up the vehicle with 3/4 tank of fuel. Before dropping off I returned it to 3/4. Agreement says only fuel to level you picked it up at. They still charged me $9.60 for fuel. Not making a big deal about it, but not right
August PCarlos was very helpful, and would recommend this location
JOHN HWonderful customer service. Carlos is caring, helpful and genuinely concerned for his customers. Went above and beyond to help us even though we arrived near closing time. Got us a great rental rate too. He personally adjusted outside mirrors on our truck before letting us drive away ! Highly recommend this site.
DAVID MI was very happy with the experience. They were very courteous and professional, and answered all my questions I was in and out of the office very quickly with my truck would recommend this place to everyone.
FRANK MTodo muy bien desde la persona q me atendió para hacer la reservación hasta la persona q me entregó el vehículo y muy buen acceso para la devolución
JOSE TVery easy Mobil process checking in/out. Thx
Mike MQuick and easy
ANDREW VCustomer service A+ Will tell others where to get a U-HAUL Thank you, Renee
RENEE PAll good
ALFARO OTruck was clean and in good working order.
RYAN FEverything was fine, but I could not see to pull out of the parking lot. There are too many shrubs and cars parked too close to the road. I sat there for over 5 minutes almost got my front end clipped trying to see to pull out left and finally just had to make a right and turn around at the light. Even just a mirror on the other side of the street would be enough to gauge traffic without having to pull out half into the road. Otherwise, the vehicle was in good condition and easy to find.
Jessica AInside looked like it was never cleaned.
Steven BI have always had a positive experience with this location. Thank you.
Francis GI had no idea that the location was going to be closed on the day and time of my pickup. I was given no notification that this required me to do a self-service pickup. The app was having service issues, and would not open the necessary pages to allow for the self-service pickup. Both the customer service chat, and phone number were so backed up that it took me over an hour to get through to somebody who could give me the information to pick up the truck. While this was not necessarily a location problem, the entire experience with U-Haul was a nightmare that Sunday morning! The customer service person who eventually helped me was amazing, and took several things off my bill.
Debbie MNo need for improvement. Everything went just fine. I will be using this location again very shortly.
Francis GI was very satisfied with the level of service at this location. I feel that the final bill was a little pricey, given the short mileage that I drove. However, I was able to meet my goals and all expectations.
Francis GStaff was helpful.
Kiana RNo problems. Quick in and out.
Jonathan EConvenient location
VINCENT SNo problems. All good
diane fVery easy process
Brian VI would recommend this location to others. Personnel was courteous and helpful.
James MNo Problems. Very satisfied with the rental experience.
Odell BExtremely happy with the experience from start to finish. Highly recommended 5 stars
Stephanie SEquipment was clean and well maintained. I would recommend to others.
Carlos BQuick and easy In and out. Would recommend to others.
Jay Kconvenience and customer service is outstanding!
Caprice IEasy in and out. Check out process was trouble-free.
Jenna Rno problems.
Kyle OI had the absolute worst experience with this U-Haul rental. I was charged so much more than I should have been. I was charged for 176 miles, and there is absolutely no way that is correct. The truck sat in my driveway for 3 out of the 4 days that we had it. I only drove it for one day and I live 8.5 miles away from the rental place. I was told at the rental place that they have pictures of the odometer before I rented it and after. They must have gotten the pictures mixed up with another U-Haul that they have there. Besides the miles we were charged 35.00 for using a hand truck which I specifically told the man when I rented the truck that I did not need. I was charged 20.00 for gas meanwhile I returned the truck with the same amount (1/4 of tank) as when I rented it. I was charged 75.00 for insurance which I did not agree to. In total I paid 646.72 for this rental that should have not been more than maybe 250. Also I was charged 5 times all different prices totaling 1150.39!!! My account is now negative and I will be charged approximately 140 in overdraft fees. I rented the truck they told me I would only be charged 100 authorization and then charged the total when I brought the truck back. When the truck was returned they then refunded 646.72 and charged me AGAIN 611.72!! Meanwhile all the other charges are still there (285.37, 130.38, 61.47, 61.45) I am calling my bank immediately to dispute the charges and calling every number I can find for U-Haul to complain.
Nicole MMoving is always stressful but this UHaul experience made it so much easier. Thanks!
LAURA KNo issues, all good.
Jeffrey REverything was great.
Lillian LGreat guy working there. Smooth ride, strong AC.
Howard MNobody was present at the time of the scheduled check-in. I had to call the operator to assist and only then I had to obtain the keys through contactless format. I was not too pleased to wait 45 minutes, in the heat, knowing that I only had a few hours to vacate the rest of my belongings from my previous home.
Sean LGive a full tank of gas
Lillian LCame in process was quick and easy to rent a van and then I left.
Shawn AClose too early
MICHAEL Ri like the whole experience and definitely gonna use uhaul again. But I did not like the call center agent i called. she is rude and she didn’t help me at all.
Christopher GThe personnel was very helpful with getting drop off done. Speed auto should update their website as they have moved down the street and their hours have changed. I am familiar with the area and I knew this, but someone else might not know that. Thank you.
Gregory KEverything was perfect
diana lI picked up my truck at 830pm. the parking lot is completely unlit, with the exception of one streetlight over the entrance. in addition, my truck was parked as far back in the lot as possible, in a dark corner, which forced me to use my phone's flashlight to inspect the truck before leaving the lot. It also made it impossible to send a selfie to uhaul without leaving the location - I had to walk into another parking lot that was better lit to be able to take a recognizable selfie. I would not recommend this location to anyone who needs to pick up outside of normal business hours.
Katherine MAlthough staff was friendly and truck was clean, there was no option to drop truck off at alternate location so we had to drive it an hour back. This doubled our mileage and the mileage fee is insane. We have rented uhaul trucks enough times to know that these rates were much higher then the average. Will not be using any uhaul trucks in the future if they continue these rates and call them “cheap.” Almost $300 for less then a day. Crazy.
Caitlyn LThe key would not unlock the driver side door. I had to unlock and enter the passenger side. Once inside the lock was manually opened and it worked. Key in Ignition was OK. Tried to lock driver door at end and did not work.
James LThe opposite of the other location. Helpful, courteous and fast.
Carl WI would use this location again and recommend it to others.
Carlos BNothing, everything worked out smooth fast convenient, better than I expected and at a flat rate, thank U!
Laci WEasy to deal with. Quick friendly transaction
Charles hThey truck is dirty, and only have half tank , heater no works , trasmisión like Bad sounds ,they vehicle is too slow, the bill is expensive, is more money of the uhaul person say me, zero recomended
Andres CI keep coming back because of the service and kindness
Titus MVery accomodating.
Duff SFriendly and expedient
PHILLIP Kwould use this location again and recommend it to others.
EDDY Vconvenient location
Arion S