Customer Reviews for Speedy Mart
(U-Haul Neighborhood Dealer)

280 reviews

9200 Broadway St #135   San Antonio, TX 78217
(North Of Loop 410)

(210) 824-8553

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(210) 824-8553

9200 Broadway St #135
San Antonio, TX 78217
(North Of Loop 410)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

place and owner were good, but it was a convenience store and did not have the items I needed to do my move. I had to go to a Uhaul store to get them... they had plenty of the trucks I rented.

JAMES S. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

We were very upset not at this location but with Uhaul the company. We order a rental from another location for Sunday April 18, 2021 but when we showed up the whole Uhaul network was shut down they could not rent us the trailer and we could not call the 800 number or any other number listed. We were forced to rent a hotel for the night and schedule this location for the next morning. No notice or apology were given and we were not notified in advance. Even though we had given our phone number, email and credit card when we made the order??

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JOAN R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
1.0

Customer did not leave a comment.

MONTE S. 
Rating:
2.0

Arrived to pick up the truck at 10:00 AM Sharp. The man in the store gave the impression he had no idea what he was doing. The reservation had everything needed for my trip. He then removed the insurance for some reason. I clarified insurance was already added since the original reservation. This caused a half hour delay because he had customers to tend to in his convenience store. Dirty windshield.

CHRISTOPHER T. 
Rating:
3.0

Customer did not leave a comment.

CHARLENE P. 
Rating:
5.0

Customer did not leave a comment.

april C. 
Rating:
5.0

The agents were excellent!

DELMAR N. 
Rating:
5.0

All was perfect. Gentleman was friendly and professional

Gary C. 
Rating:
3.0

The right hand rear blinker did not work. Perhaps, service electrical wiring more often.

esta B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

Better customer service in helping with trailer attachment.

Frederick K. 
Rating:
2.0

The truck was dirty with bird poop all over the front and windshield. The location is terrible. The gas gauge was only on 1/8 of a tank and we had to stop at the first gas station to fill up. I've rented multiple trucks from UHaul over the years with no complaints.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO O. 
Rating:
5.0

Customer did not leave a comment.

Jennia S. 
Rating:
2.0

I checked in online but still had to deal with the clerk. It was a mess. Not happy at all with the experience

Anthony D. 
Rating:
3.0

Customer did not leave a comment.

velma H. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
3.0

It took too long to complete the transactions as the store customers were a priority to him.

NANCY N. 
Rating:
1.0

The failed to attach one of the safety chains. There is no excuse for such carelessness or such poor training. Clearly they did not know what they were doing. Even the chain they did attach was done incorrectly. I put the blame for this on U Haul. You should train your dealers.

Audley H. 
Rating:
5.0

Customer did not leave a comment.

HELENA ANN D. 
Rating:
5.0

Nothing. Service was great!

crystal M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS C. 
Rating:
3.0

Customer did not leave a comment.

WENDY M. 
Rating:
1.0

Customer did not leave a comment.

LOPEZ M. 
Rating:
2.0

The owner of the convenience store was trying to help me pick-up my rental which also serving a long, steady-stream of customers. He had no other people helping him which led to not only it taking a really long time, but no one to help me attach the trailer to my U-haul, help me park my car on the trailer, etc. He also could not access my online reservation, so we had to do a new one that didnt have all my previous options (furniture pads, insurance, etc) selected. Thus, my furniture pads were forgotten and then an entire new contract had to be done which took over 30 minutes... just for furniture pads. It was exhausting and wasted a lot of time.

paul E. 
Rating:
1.0

Truck was filthy, not dirty but filthy! Mileage and gas readings were in accurate with the paperwork and the location and truck parked position made it very difficult to exit premises.

ALFRED C. 
Rating:
1.0

Nobody at the store helped me connect my truck to the trailer (no help backing up to it, no help lifting the trailer tongue onto the hitch, and no help testing the lights). I hope that I don't have to rent from Speedy Mart again.

DANIEL IRVING N. 
Rating:
3.0

The Equipment was clean but had some dents and scratches. Tires and hitch were in good working order.

Brian N. 
Rating:
1.0

I checked in in advance, completed all information, and pre-paid. Yet it took + 1 hour of standing in a grimy convenience store while the clerk tried to do whatever and kept asking for information I had already supplied and then could not enter it anyway. Then I get the trailer which had no wiring harness. I cannot believe you put this place at the top of the list for me or anyone else to pick up anything. If you had any sense you would drop them from your franchise.

Larry F. 
Rating:
3.0

Customer did not leave a comment.

Alex H. 
Rating:
1.0

They didn't know what to do with my reservation Was there more then 45 minutes waiting and was been charged more then what it supposed a trailer rental with tax and all is 32.99 and the we're charging 59.99 ) I rent to offen and after all the paperwork was done I had to do my own hookup and was very bad service and experience. I would not come back and rent from the place .

Frank A. 
Rating:
5.0

This UHaul service we used at the Speedy Mart location on Broadway in San Antonio was excellent, easy and accommodating. The staff was pleasant and made things simple with their can-do attitude. Thanks everyone!

Everett L. 
Rating:
1.0

No assistance with the equipment. They had the trailers' hitches sitting on the ground so I had to lift it by myself to hitch it to my truck. Had I been a smaller or younger person, I would not have have been able to do this. The trailer was missing the light connector.

Casey A. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
2.0

Truck interior was disgusting -- we cleaned it ourselves. Truck was not aligned -- we drove 950 miles with the steering wheel rotated 20-30° to the left. The man running the Mart was friendly and efficient, but all business.

Kelly S. 
Rating:
5.0

Good

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

alejandro G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Marcus G. 
Rating:
4.0

Customer did not leave a comment.

Cici F. 
Rating:
3.0

Customer did not leave a comment.

Lorena B. 
Rating:
4.0

Customer did not leave a comment.

Harold S. 
Rating:
1.0

There was no one present to assist me in hitching the auto transport trailer to the truck I rented. The location was not well-stocked as they did not have a furniture dolly. They were understaffed, as the only available people were also running the register of the convenience store where this uhaul was located.

William A. 
Rating:
3.0

Online check in was a bit difficult but all was resolved

theresa M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

I couldn't tell if it was a uhaul place or not bc it's inside a corner/convenient store. The rep servicing us was good and knowledgeable.

erick M. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Molly S. 
Rating:
5.0

The people who helped us at the Speedy Mart were friendly but not at all helpful when it came to hooking up the trailer (they gave us very quick instructions which I'm pretty sure were wrong. We ended up watching YouTube videos to figure it out). More importantly, though, the trailer we were given had a leaky tire. We noticed this when we were only 40 miles into our 1,400-mile trip and had to call roadside assistance. We ended up losing 3 hours to the issue. This could have been avoided by the Speedy Mart people checking the equipment to ensure that it was functioning properly.

Jean F. 
Rating:
3.0

Customer did not leave a comment.

Lisa R. 
Rating:
3.0

It was a small mart, kind of dirty, and the proprietor asked me to take a picture of the fuel and mileage and didn't even check to see if the truck was OK or not. He was nice, but it just didn't seem like a first-rate approach.

larry B. 
Rating:
1.0

The customer service representative was inexperienced. I was given the wrong truck with wrong mileage and gas.

Jens E. 
Rating:
3.0

Its been seven days since the rental and i still haven't received my deposit. I think they should had deposited the money back to my debit card instead of mailing a check.

SUSANA R. 
Rating:
5.0

Very nice place. Gentleman very friendly and helpful! Thank you!!

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth N. 
Rating:
3.0

Arrived early and no one could confirm my reservation until I went thru their "line" at the counter.

wayne G. 
Rating:
4.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

Nothing!

michelle L. 
Rating:
5.0

Professional customer service!

DOUGLAS M. 
Rating:
5.0

Nice people. Experience was smooth as silk.

Steve Y. 
Rating:
4.0

If acustomer is going one way, I do not like being charged for 4 days when I only needed it for one or two days max.

edmir M. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
2.0

Pull his contract with U-Haul. The guy could barely speak English, demanded that I return the TV box I purchased in AZ for my TV. Even called someone at Uhaul, and then said they told him I needed to return the box. I got on the line, and the lady said I did not need to return the box, I paid for it. She had to tell the guy I did not have to return the box. He grumbled over and over about this. Very rude. I will pay more and use Penske next time.

Don B. 
Rating:
1.0

Customer did not leave a comment.

BRYAN T. 
Rating:
5.0

Customer did not leave a comment.

Walter R. 
Rating:
5.0

Everything was great, Thank you.

Derek E. 
Rating:
4.0

The helper with trailer was excellent. The gentleman who helped to hook up the trailer was extremely helpful and professional. He went out of way and helped considerably. Thank you. Folks were very helpful but the location is a corner store and a lot of waiting time.

MAJID M. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great service. I manage a local storage property and we rent penske truck at our location. Love the fact you have low set trailers for cabinets and furniture I build. Makes delivery easier. Staff is always friendly and helpful. Thanks again.

Michael S. 
Rating:
5.0

Having your info put online makes everything much faster max 10 minute process

Gustavo A . R. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

excellent management and service. early early pickup available which is a big + I highly recommend them. It is a convenient store , a little different but excellent service nevertheless.

mark S. 
Rating:
4.0

Customer did not leave a comment.

Andrea D. 
Rating:
5.0

Customer did not leave a comment.

frank R. 
Rating:
4.0

Customer did not leave a comment.

Jonathan T. 
Rating:
3.0

Customer did not leave a comment.

Cion R. 
Rating:
5.0

Keep it up just the way it is

Aalim C. 
Rating:
3.0

Customer did not leave a comment.

Hector R. 
Rating:
3.0

Customer did not leave a comment.

Jennifer L. 
Rating:
2.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

Customer did not leave a comment.

josu A. 
Rating:
5.0

Great service clean ??thank you ??

kahir C. 
Rating:
1.0

Waited 20 minutes to rent, was asked to wait to ring up sales of beer, chips, etc on six customers then he took care of another 4, while he was on the phone! Returned that afternoon, same scenario another 15 min to check in trailer, this time add cashing Payroll checks for customers ! Will never go back!!!!!! Was sent to this location by San Pedro location, for lack of enclosed trailer at their location. This location on San Pedro was fine !

richard Z. 
Rating:
5.0

Customer did not leave a comment.

Edgar R. 
Rating:
1.0

Inside of Cabin has dirt and stuff all over. Plus I reserved a box dolly. Not a appliance dolly . The response was this is all we have. I also reserved furniture dolly and they didn't have them. I was told I would be charged the estimated amount, not only was I charged that amount 2 other amounts totaling a grand total over $200 has been charged. My total bill should be $114. I want a call from someone ASAP!

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Jon A. 
Rating:
5.0

Customer did not leave a comment.

Jung S. 
Rating:
5.0

Customer did not leave a comment.

Matt C. 
Rating:
5.0

Keep up the excellent work! Thank you!

Robert S. 
Rating:
3.0

Not very clean. Should have a better setup to rent out vehicles. Felt like I was in a convenience store. Not very inviting.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Gabriel D. 
Rating:
5.0

Customer did not leave a comment.

Gabriel D. 
Rating:
1.0

Store owner was very rude and of no help.

Leah M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top