Customer Reviews for Speedy Mart
(U-Haul Neighborhood Dealer)

312 reviews

9200 Broadway St #135   San Antonio, TX 78217
(North Of Loop 410)

(210) 824-8553

Location Hours

  • Mon-Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(210) 824-8553

9200 Broadway St #135
San Antonio, TX 78217
(North Of Loop 410)

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
1.0

Customer did not leave a comment.

Erika E. 
Rating:
3.0

Double check your receipt

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Adrian G. 
Rating:
1.0

Mirrors didn't adjust. AC didn't work. My reservation was almost cancelled and given away even after I already checked in. Was charged for a "dolly" but recieved a flat piece of wood with wheels that didn't work. Returned the truck early and used half the anticipated miles and was charged full price. I will not be renting from that location again. Scammer alert speedy Mart U-Haul location.

Nadine E. 
Rating:
2.0

Customer did not leave a comment.

steven M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

MINERVA S. 
Rating:
4.0

Rente esta unidad todo muy bien el presio x el dia eran 42 dollares y solo la rente x 2 dias y sali pagando 192 dollares y no me supieron desir x que pero los tube que pagar

ROBERTO V. 
Rating:
3.0

Customer did not leave a comment.

jeffery B. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC F. 
Rating:
5.0

gasoline level was not exact and was not recorded correctly, but still great service.

Nicanor G. 
Rating:
5.0

Check engine light came on during trip

SAMUEL N. 
Rating:
1.0

The store owner was there late and we lost an hour of our time waiting on him. The app does not make the process any faster because you are still reliant on the store for the keys.

Scott G. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
2.0

Truck had less than 1/8 tank gas. French fries, cigarettes butts, used foot covers and masks, movers pack, and trash was all over the floor! Smelled like a smoker drove cross country. Store keeper wanted me to check in again after I told him I did it online he handed me the key. In general I took 3 showers when I got home.

Paula O. 
Rating:
1.0

Staff didn't even connect trailer like there supposed to. Left it for us to figure it out. Truck cab was beyond filthy as well as smelled of cat urine very badly. Back of truck was filthy and I had to sweep it out before we could even start moving stuff in. Car hauler was full of gravel and dirt all over the tracks and straps were poor condition. Last thing was when I received the truck it had 7/8 fuel level and I dropped it off with a bit more then it had when I picked it up and was still charged for a gallon of fuel. I have picture proof of fuel gauge when I picked it up and also a pic when I dropped it off so there shouldn't be any charge. This was the worst experience I've ever had with uhaul

DUSTIN R. 
Rating:
2.0

You can have the uhaul cleaned for the next customer. Especially with COVID still a threat.

CYNTHIA R. 
Rating:
4.0

Customer did not leave a comment.

Rita T. 
Rating:
5.0

It was odd to pick up my truck at a convenience store, but it was fast and easy! My only suggestion would be to have blankets and a dolly to rent. I had reserved those on my original reservation and had to go to another location to get blankets. Luckily the Moving Help guys I hired had a dolly.

KIMBERLY B. 
Rating:
5.0

The owner was very friendly and professional. I was offered a discount to drop-off at a different location nearby which worked for me and had no issues.

JEREMIAH N. 
Rating:
5.0

Customer did not leave a comment.

Charles E. 
Rating:
3.0

Customer did not leave a comment.

ERIN C. 
Rating:
5.0

Service was great... thanks for helping on getting my dream car home!!!

JUAN P. 
Rating:
5.0

Prompt service. All as expected. Return was awesome...online and didn't have to wait for anyone.

KRISTEN P. 
Rating:
1.0

The truck was dirty soda splashed everywhere, seats were sticky. ashtray was full of cigs. Cigs were on the floor of the cab. It also reeked of smoke. Gross!!!

Erika R. 
Rating:
3.0

Customer did not leave a comment.

DON R. 
Rating:
4.0

thanks to the folks at speedy mart

Frank H. 
Rating:
1.0

Individual working was not very helpful; previous store didn't have my equipment so they made a reservation for me at this location and printed off the confirmation. Went to this location headed him the reservation confirmation and employee said it didn't exist even though I had the confirmation number and everything. He also had stopped working with me several times to help other customers in the convince store which made this process last forever almost 45 mins I lost count after 30 mins. And stopped counting after he stopped to help at least 8 customers one even asked the clerk if he needed to finish helping me! Clerk also made me write down all of my information on a piece of paper. Would not recommend to anyone that values their time. Will not be coming back to this location again….. there was also no after hours key return. Fortunately the agent I spoke with on the phone was very helpful!

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

GEORGENELSON A. 
Rating:
3.0

The truck smelled of sweat and had not been cleaned from the previous renter. The proprietor was professional enough, there was a problem with the rental; he told me about it and signed the contract acknowledging the issue. I appreciate the honesty, so four stars.

Jeffrey W. 
Rating:
3.0

place and owner were good, but it was a convenience store and did not have the items I needed to do my move. I had to go to a Uhaul store to get them... they had plenty of the trucks I rented.

JAMES S. 
Rating:
1.0

Customer did not leave a comment.

ELIZABETH W. 
Rating:
5.0

We were very upset not at this location but with Uhaul the company. We order a rental from another location for Sunday April 18, 2021 but when we showed up the whole Uhaul network was shut down they could not rent us the trailer and we could not call the 800 number or any other number listed. We were forced to rent a hotel for the night and schedule this location for the next morning. No notice or apology were given and we were not notified in advance. Even though we had given our phone number, email and credit card when we made the order??

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JOAN R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
1.0

Customer did not leave a comment.

MONTE S. 
Rating:
2.0

Arrived to pick up the truck at 10:00 AM Sharp. The man in the store gave the impression he had no idea what he was doing. The reservation had everything needed for my trip. He then removed the insurance for some reason. I clarified insurance was already added since the original reservation. This caused a half hour delay because he had customers to tend to in his convenience store. Dirty windshield.

CHRISTOPHER T. 
Rating:
3.0

Customer did not leave a comment.

CHARLENE P. 
Rating:
5.0

Customer did not leave a comment.

april C. 
Rating:
5.0

The agents were excellent!

DELMAR N. 
Rating:
5.0

All was perfect. Gentleman was friendly and professional

Gary C. 
Rating:
3.0

The right hand rear blinker did not work. Perhaps, service electrical wiring more often.

esta B. 
Rating:
5.0

Customer did not leave a comment.

SANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

Better customer service in helping with trailer attachment.

Frederick K. 
Rating:
2.0

The truck was dirty with bird poop all over the front and windshield. The location is terrible. The gas gauge was only on 1/8 of a tank and we had to stop at the first gas station to fill up. I've rented multiple trucks from UHaul over the years with no complaints.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO O. 
Rating:
5.0

Customer did not leave a comment.

Jennia S. 
Rating:
2.0

I checked in online but still had to deal with the clerk. It was a mess. Not happy at all with the experience

Anthony D. 
Rating:
3.0

Customer did not leave a comment.

velma H. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
3.0

It took too long to complete the transactions as the store customers were a priority to him.

NANCY N. 
Rating:
1.0

The failed to attach one of the safety chains. There is no excuse for such carelessness or such poor training. Clearly they did not know what they were doing. Even the chain they did attach was done incorrectly. I put the blame for this on U Haul. You should train your dealers.

Audley H. 
Rating:
5.0

Customer did not leave a comment.

HELENA ANN D. 
Rating:
5.0

Nothing. Service was great!

crystal M. 
Rating:
5.0

Customer did not leave a comment.

MARCUS C. 
Rating:
3.0

Customer did not leave a comment.

WENDY M. 
Rating:
1.0

Customer did not leave a comment.

LOPEZ M. 
Rating:
2.0

The owner of the convenience store was trying to help me pick-up my rental which also serving a long, steady-stream of customers. He had no other people helping him which led to not only it taking a really long time, but no one to help me attach the trailer to my U-haul, help me park my car on the trailer, etc. He also could not access my online reservation, so we had to do a new one that didnt have all my previous options (furniture pads, insurance, etc) selected. Thus, my furniture pads were forgotten and then an entire new contract had to be done which took over 30 minutes... just for furniture pads. It was exhausting and wasted a lot of time.

paul E. 
Rating:
1.0

Truck was filthy, not dirty but filthy! Mileage and gas readings were in accurate with the paperwork and the location and truck parked position made it very difficult to exit premises.

ALFRED C. 
Rating:
1.0

Nobody at the store helped me connect my truck to the trailer (no help backing up to it, no help lifting the trailer tongue onto the hitch, and no help testing the lights). I hope that I don't have to rent from Speedy Mart again.

DANIEL IRVING N. 
Rating:
3.0

The Equipment was clean but had some dents and scratches. Tires and hitch were in good working order.

Brian N. 
Rating:
1.0

I checked in in advance, completed all information, and pre-paid. Yet it took + 1 hour of standing in a grimy convenience store while the clerk tried to do whatever and kept asking for information I had already supplied and then could not enter it anyway. Then I get the trailer which had no wiring harness. I cannot believe you put this place at the top of the list for me or anyone else to pick up anything. If you had any sense you would drop them from your franchise.

Larry F. 
Rating:
3.0

Customer did not leave a comment.

Alex H. 
Rating:
1.0

They didn't know what to do with my reservation Was there more then 45 minutes waiting and was been charged more then what it supposed a trailer rental with tax and all is 32.99 and the we're charging 59.99 ) I rent to offen and after all the paperwork was done I had to do my own hookup and was very bad service and experience. I would not come back and rent from the place .

Frank A. 
Rating:
5.0

This UHaul service we used at the Speedy Mart location on Broadway in San Antonio was excellent, easy and accommodating. The staff was pleasant and made things simple with their can-do attitude. Thanks everyone!

Everett L. 
Rating:
1.0

No assistance with the equipment. They had the trailers' hitches sitting on the ground so I had to lift it by myself to hitch it to my truck. Had I been a smaller or younger person, I would not have have been able to do this. The trailer was missing the light connector.

Casey A. 
Rating:
5.0

Customer did not leave a comment.

Keith H. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
2.0

Truck interior was disgusting -- we cleaned it ourselves. Truck was not aligned -- we drove 950 miles with the steering wheel rotated 20-30° to the left. The man running the Mart was friendly and efficient, but all business.

Kelly S. 
Rating:
5.0

Good

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

alejandro G. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Marcus G. 
Rating:
4.0

Customer did not leave a comment.

Cici F. 
Rating:
3.0

Customer did not leave a comment.

Lorena B. 
Rating:
4.0

Customer did not leave a comment.

Harold S. 
Rating:
1.0

There was no one present to assist me in hitching the auto transport trailer to the truck I rented. The location was not well-stocked as they did not have a furniture dolly. They were understaffed, as the only available people were also running the register of the convenience store where this uhaul was located.

William A. 
Rating:
3.0

Online check in was a bit difficult but all was resolved

theresa M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
3.0

I couldn't tell if it was a uhaul place or not bc it's inside a corner/convenient store. The rep servicing us was good and knowledgeable.

erick M. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
4.0

Customer did not leave a comment.

Molly S. 
Rating:
5.0

The people who helped us at the Speedy Mart were friendly but not at all helpful when it came to hooking up the trailer (they gave us very quick instructions which I'm pretty sure were wrong. We ended up watching YouTube videos to figure it out). More importantly, though, the trailer we were given had a leaky tire. We noticed this when we were only 40 miles into our 1,400-mile trip and had to call roadside assistance. We ended up losing 3 hours to the issue. This could have been avoided by the Speedy Mart people checking the equipment to ensure that it was functioning properly.

Jean F. 
Rating:
3.0

Customer did not leave a comment.

Lisa R. 
Rating:
3.0

It was a small mart, kind of dirty, and the proprietor asked me to take a picture of the fuel and mileage and didn't even check to see if the truck was OK or not. He was nice, but it just didn't seem like a first-rate approach.

larry B. 
Rating:
1.0

The customer service representative was inexperienced. I was given the wrong truck with wrong mileage and gas.

Jens E. 
Rating:
3.0

Its been seven days since the rental and i still haven't received my deposit. I think they should had deposited the money back to my debit card instead of mailing a check.

SUSANA R. 
Rating:
5.0

Very nice place. Gentleman very friendly and helpful! Thank you!!

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Customer did not leave a comment.

Kenneth N. 
Rating:
3.0

Arrived early and no one could confirm my reservation until I went thru their "line" at the counter.

wayne G. 
Rating:
4.0

Customer did not leave a comment.

brian B. 
Rating:
5.0

Nothing!

michelle L. 
Rating:
5.0

Professional customer service!

DOUGLAS M. 
Rating:
5.0

Nice people. Experience was smooth as silk.

Steve Y. 
Rating:
4.0

If acustomer is going one way, I do not like being charged for 4 days when I only needed it for one or two days max.

edmir M. 
No reviews have been submitted for this location.

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