Location I give 10/10 speedy mart was great. U Hual service for reservations again a 1/10. Always changing reservations and not good communication. What is the point of making a reservation and having to chase down the truck, location, and either the location not giving the equiptment or hiding the fact the phone calls to verify need to be more clear and that the location doesnt have the item or hours are closed that day.
Chris P
Customer Reviews for Speedy Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For some reason Uhaul keeps pulling money from my account days later after truck is turned in
Madison ORead above message
KELLY KCustomer service was terrible. Did not want to go check and make sure the truck was in good condition and also made me go and take a picture of the mileage and gas. Was very lazy.
Sereen RCustomer service was lacking Very rough neighborhood
CHRISTOPHER DI want to give Mason a huge shoutout! After picking up my Uhaul truck, I was driving away and noticed that one of my car tires had a piece of metal in it and the tire was starting to deflate. I was in a hurry to get my move done, so I continued to drive away with the knowledge I would have to change a tire after my move was done. I was absolutely dreading that given how tired I was. When my move was complete, I returned my Uhaul truck to the store and looked over at my car. The tire was no longer deflated. I walked in to the store only to be told that Mason (an employee there) had seen my flat tire and decided to go ahead an plug it and fill it up for me. I can't tell you how much I appreciate his help. It made such a big difference at the end of a long day not to have to change a tire. Thank you, Mason! That is excellent customer service!!
Karl BI want to give Mason a huge shoutout! After picking up my Uhaul truck, I was driving away and noticed that one of my car tires had a piece of metal in it and the tire was starting to deflate. I was in a hurry to get my move done, so I continued to drive away with the knowledge I would have to change a tire after my move was done. I was absolutely dreading that given how tired I was. When my move was complete, I returned my Uhaul truck to the store and looked over at my car. The tire was no longer deflated. I walked in to the store only to be told that Mason (an employee there) had seen my flat tire and decided to go ahead an plug it and fill it up for me. I can't tell you how much I appreciate his help. It made such a big difference at the end of a long day not to have to change a tire. Thank you, Mason! That is excellent customer service!!
Karl BThere is no dedicated checkout for U-Haul. The clerk helping had to also checkout multiple gas and convenience store customers. He was fast and friendly, but the delay could have been avoided with a separate register to keep the transactions separate.
Kevin Cnull
Daniel Mnull
DJ ANo comments, very efficient.
David SNo comments, very efficient.
DAVID SDo not offer things that the customer doesn’t need to meet your needs.
maribel vSuper quick and easy to do. Will recommend to others
WILLIAM BIt's part convenience store, so there's not much to be done. But that said, itt was a good experience and wants smoothly from beginning to end.
Richard NRented a 26’ truck. No issues, everything was quick and easy.
Richard HThe person that rented me the truck spoke very broken English and did not know how to work the system. Kept asking me how to do it. Finally called his boss and got me taken care of but it took 30 minutes even though I had check in online. The truck was in poor condition. The ramp kept getting stuck while trying to deploy. The cab had no light the brakes were poor at best and the steering had a good two inches of play. Worst rental I have ever had.
Bobby MBe more specific in the instructions for return
RAUL M1. The truck was VERY VERY dirty. Both the cabin and the cargo area. It took me an hour to make it acceptable for the 20 hour drive I had ahead of me. The location owner/manager apologized and was super nice but could not do anything since this was a self check-in location. 2. The utility and furniture dollies (that I paid for) were missing. No refund. 3. I called customer service and the rep had no idea what to do and said that I will still be charged even if I didn't get the 2 dollies. Then he said he will transfer me to a different department. I was on hold for 15 min and then I hung up. Never had a bad experience with Uhaul until this time. And this time it was horrible!!
Mihai UHe is the best from the rest
Pyarali JEmployee was clueless
Natasha CService attendant pulled up my reservation quickly. Made sure my information was correct. Made me understand and be aware the charges pre and post reservation. The ten foot truck was clean and ran perfectly, it didn't struggle on the highway.
Ben HThe man was very helpful and friendly, explained everything, and in my opinion did a excellent job to help me secure a truck for what I need . Would recommend this location to anyone interested in renting a UHaul.
Henry dIt was by far my worst experience renting a u haul. This location needs to be banned from renting out U-Hauls!!!
JUSTIN FMake sure to clean first uhaul.
Krunalkumar BGood
Urban BHad to stop several times to check air pressure. Was concerned it kept coming on during my trip.
Bridgette EEverything was good except for the mileage two things I believe it was pricey kind of $1.9 a mile when I only ran like maybe 60 miles it doubled those miles it said I ran 144 that is not true at all
Michael OOverall a satisfactory experience, but for two little irks. I booked on-line for an 11am pick-up, but it turns out the location is a convenience store with a lunch counter. Not a big deal if it weren't for the U-Haul person also mans the register, so there were frequent interruptions while he juggled counter purchases with my pick-up. Second gripe came when they didn't have the furniture dollies I'd reserved (and supposedly confirmed} on-line, when I place my initial order.This WAS a major inconvenience, as I rented the truck specifically to pick up a heavy bed set. Got the job done in the end, buy my back will never be the same. All that said, I will rent from this location again should the need arise. Now I know better, I'll plan my collection time for a mid morning lull.
LARRY SSlow checkout and very inaccurate marking of the fuel in the truck. He marked less than a quarter tank and the tank was over 1/4 full when returned.
Robert REasy in, easy out. No services except blankets. Friendly management
Jeffrey DThe customer service was lacking. The gentleman who helped me was very rude and even raised his voice at me. I ordered a dozen blankets and he was only going to give me 2. I had to make him go find me the remaining 10. It was a disappointing experience. Lastly, I did all if the ordering and reservation online and had to repeat all of the steps in person.
LISA NInteresting area
James RThe truck was in horrible condition. Did not clean the windshield and had no washer fluid and they did not sweep out the back. I ordered furniture pads and they did not have any and had to move without them causing my furniture to get scratched. Horrible place. Avoid it.
Kenneth PExcellent job. They were very helpful when my phone froze and could not register online
Patrick GVery nice staff
Erin FHave a screen to plug in iPhone for navigation
CALLUM GIssue is not with location. This location was excellent. The issue is our first location was on Eisenhauer road pick up 10 AM. We got there and the truck was not available as it had not been dropped off by previous customer. Gentleman at the location went out of his way and got on the phone to find us another truck. Was able to get one at this broadway location. The whole ordeal put us 2 hours behind on our move. Then my drop off location changed which was not convenient at all. had to call Uhaul to get it changed back to where we wanted to drop off. Had the gentleman at the eisenhauer location not found us another truck would have had some serious issues. He went above and beyond to find us another truck.
Joe RThe truck was full of trash, personal belongings, and broken glass. There was also something hanging off the front of the truck. The agent was friendly and very helpful. U-Haul's system was giving him a hard time and he had to call U-Haul. This was also not the location I had made the reservation for, and he did not have everything I had reserved. I was told to go to a second location to get the dolly and the remaining blankets. When I got there, the agent at the second location was rude and wasn't willing to even help. I was missing 20 blankets and the utility dolly. We called to complain and were told we would be called back. No one ever called back.
Shaun FQuick drop off location that has multiple entrances.
Adam HNa
craig bDid the drop off by app. No interaction with staff.
James PHave additional counter salesperson to assist with pickup, this location was a mom and pop convenience store so we had to wait 30-45 minutes until no one else came in to purchase beer and lotto tickets.
Ronnie GDouble check your receipt
Jason DMirrors didn't adjust. AC didn't work. My reservation was almost cancelled and given away even after I already checked in. Was charged for a "dolly" but recieved a flat piece of wood with wheels that didn't work. Returned the truck early and used half the anticipated miles and was charged full price. I will not be renting from that location again. Scammer alert speedy Mart U-Haul location.
Nadine ERente esta unidad todo muy bien el presio x el dia eran 42 dollares y solo la rente x 2 dias y sali pagando 192 dollares y no me supieron desir x que pero los tube que pagar
ROBERTO Vgasoline level was not exact and was not recorded correctly, but still great service.
Nicanor GCheck engine light came on during trip
SAMUEL NThe store owner was there late and we lost an hour of our time waiting on him. The app does not make the process any faster because you are still reliant on the store for the keys.
Scott GTruck had less than 1/8 tank gas. French fries, cigarettes butts, used foot covers and masks, movers pack, and trash was all over the floor! Smelled like a smoker drove cross country. Store keeper wanted me to check in again after I told him I did it online he handed me the key. In general I took 3 showers when I got home.
Paula OStaff didn’t even connect trailer like there supposed to. Left it for us to figure it out. Truck cab was beyond filthy as well as smelled of cat urine very badly. Back of truck was filthy and I had to sweep it out before we could even start moving stuff in. Car hauler was full of gravel and dirt all over the tracks and straps were poor condition. Last thing was when I received the truck it had 7/8 fuel level and I dropped it off with a bit more then it had when I picked it up and was still charged for a gallon of fuel. I have picture proof of fuel gauge when I picked it up and also a pic when I dropped it off so there shouldn’t be any charge. This was the worst experience I’ve ever had with uhaul
DUSTIN RYou can have the uhaul cleaned for the next customer. Especially with COVID still a threat.
CYNTHIA RIt was odd to pick up my truck at a convenience store, but it was fast and easy! My only suggestion would be to have blankets and a dolly to rent. I had reserved those on my original reservation and had to go to another location to get blankets. Luckily the Moving Help guys I hired had a dolly.
KIMBERLY BThe owner was very friendly and professional. I was offered a discount to drop-off at a different location nearby which worked for me and had no issues.
JEREMIAH NService was great... thanks for helping on getting my dream car home!!!
JUAN PPrompt service. All as expected. Return was awesome...online and didn't have to wait for anyone.
KRISTEN PThe truck was dirty soda splashed everywhere, seats were sticky. ashtray was full of cigs. Cigs were on the floor of the cab. It also reeked of smoke. Gross!!!
Erika R