Customer Reviews for Speedy Oiler West
(U-Haul Neighborhood Dealer)

Rating:

5.0

Had a Good safe Trip!!

Rating:

5.0

I did mobile drop off and the app had a hard time uploading the pictures of the truck with ample amount of phone service.

Rating:

4.0

Tire pressure sensor was bad on the equipment; staff at the location did a good job of coming out and explaining why the dash light was on, but would be good to get it fixed. Mobile app check-in is a nice benefit, but app response time was dreadfully slow which took away much of the convenience of being able to quickly go through the pick-up and return process.

Rating:

5.0

They were very friendly and helpful

Rating:

5.0

There is nothing I could add to suggest improvements for the next customer. The check out process was seamless and was executed at a high level of professionalism!

Rating:

5.0

everything was excellent

Rating:

4.0

the staff was friendly and it is much closer to me.

Rating:

5.0

Speedy oiler on the west side of evansville being the uhaul provider as well made things so easy for us. It was a smooth process. Everything was completely explained. They were super friendly. Would prefer that location again.

Rating:

2.0

Dirty truck inside the cab and bullet hole inside the actual storage part of the truck. Filthy

Rating:

4.0

There was a warning light indicating the light was out over the license place This was not an issue for me since I only rented it for daylight hours.

Rating:

5.0

everything was excellent!!!!!

Rating:

5.0

Very nice customer service, I think the truck may have been need of some repair but it worked for the small amount of driving we needed to do !

Rating:

5.0

Excellent service. Friendly and helpful.

Rating:

5.0

Convenient location and great service, but this particular truck had some issues--steering/alignment lurched hard left consistently with substantial play. Kind of dangerous--I wouldn't have wanted it for more than an in-town move.

Rating:

5.0

My only issue was that it was an after hour spot and I had to use the app to acquire my uhaul. The app continued to stall, was buffering and had to call customer service to get assistance. It delayed the process by 45 minutes. Also the pre-ordered blankets that were to be in the uhaul was not. And I had to go back to another location to acquire them.

Rating:

5.0

Thank you. Very friendly folks here.

Rating:

5.0

Good people work here. 😃😃😃

Rating:

5.0

The representative who I worked with was kind, helpful, and she really knew her product. If there are any more moves in my future, I'll be sure to go to this location again.

Rating:

5.0

I can’t think of anything, treated excellent! Thank you and very reasonable!!

Rating:

5.0

Good experience. No problems, courteous people at both pick up and destination

Rating:

5.0

Outstanding drop off service. Thank you for your service.

Rating:

5.0

The place to park the vehicles is super small. When pulling a truck and car carrier in there it is quite challenging to not block the business or other Uhaul vehicles.

Rating:

5.0

Nothing, excellent service and personable..

Rating:

5.0

Location was pretty convenient for me, the people working there were very friendly and helpful. I'm not a truck driver but the truck was very easy to drive. Price was good but I only drove 19 miles. Hopefully I never have to rent a truck again for what I had to do but if I do, I will definitely rent there again.

Rating:

5.0

The staff was very friendly & helpful

Rating:

1.0

I was already checked in on the app, I followed directions on the app, and unable to get help once I entered the business. A woman working there was very rude to me when I asked if somebody could get me keys since I was already checked in and ready to go. I had to wait for a person that walked in at the same time as me that didn’t even seem to have a reservation reserve and set up their rental in a tiny room that smelled like grease and smoke. Once another employee (a gentleman who was polite and helpful) brought me my keys, my check in screen was gone from the app and we couldn’t find it. There was also a strange brown goo on the floor between and trash in the front and the back of the truck.

Rating:

5.0

The electronic system for checking the truck out was horrible. It took us nearly 2 hours to get the process done and one of the customer service reps transferred us without telling us to the wrong department. This caused us to lose hours with our movers, since they only had set aside time until 9:30 am.

Rating:

5.0

The worst part of this whole experience was the Uhaul website and the issues that came with that! Otherwise the lady we dealt with was amazing!

Rating:

3.0

First, we had to drive an extra 30 miles to pick up the U-Haul we ordered on-line from the location we needed. and asked for. Second, there was no ramp to load our heavy items. This may have been our oversight but we were quite taken back when we went to load. Being seniors this was impossible without help of a few men we had to gather at the last minute.

Rating:

4.0

Preferable to rely on the attendants as opposed to using the app, imo.

Rating:

4.0

It’s small but the staff are very friendly and great to work with.

Rating:

5.0

Nothing at this location, however; the app didn't function correctly and it took almost 30 mins to upload my drivers license.

Rating:

5.0

Great customer service

Rating:

5.0

Fast, friendly and accommodating

Rating:

2.0

I don't know if i just had a bad day or what but the whole experience was not what I expected. I had a rough move, granted we cannot ever expect weather to be perfect for a move from one home to another and while mobile uhaul renting was convenient i had issues trying to get mobile app to work right, wasnt told the dolly would be in the front seat until i got in after reviewing the outside truck. I also when returning truck in a very cold wet rainy snow showering night because i work nights i had to return the truck as soon as I was done, got to the uhaul destination and did the returning procedures as explained. Went to park the truck in its spot and it died on me! After struggling numerous times to get a hold of someone from the customer service to speak to become my app was NOT responding, i was freezing, i couldn't move the truck, lady on phone kept asking the same question over and over are you sure the truck wont start? You sure the wheel wont move? You sure the key won't turn? I told her so many times no! That would be why im calling. She was a trooper though. I was exhausted from moving by myself, in the cold rainy day and go to return the truck it dies in fromt of speedy oilers on westside oil bays and where the key drop is. I was so upset. I cried. I thought i was going to be in big trouble to pay for something i had no idea that turned out to be a dead battery!!! The roadside gentleman was so nice so understanding. He helped me calm.down. Took care of the situation and finally after roughly 1 hour and 45 min of returning the truck i was able to leave returning the truck peacefully knowing it was a dead battery i did my part right! Thank you to the lady i was on the phone with at that time that she was super kind in her voice of my frustration and worry and to the roadside assistance guy who showed up earlier than the 30 min wait i was given. He was super cool. I think there should be clearer step by step guides on how to obtain the truck, and return the truck for women like me who are on their own and not knowing how to rent a uhaul! Lol. And a quick energency number to customer service for mechanical issues that can be answered asap on the dashboard of the truck along with the other stickers on the doors and dashboard. I had so many problems getting the app to respond and find the customer care number. But i wasnt overall completely dissatisfied. Just with the fact i was on a crunch time to get the truck dropped off and pick up my son in law at a specifuc time and i had to deal with that to find help for that. It wasnt an easy experience and i do understand not everything will go smoothly. I honestly think i was overwhelmed exhausted cold and emotional and the battery dying freaking me out added to it. Im not sure from.this experience what you might find that could be helpful for a possible issue like this again but if you need to use this experience as a learning curve im ok with it if not its ok too. Again your customer service lady did great handling my frustration and roadside assistance did excellent in showing up and knowing just what the problem truly was.

Rating:

5.0

I wanted the 15’ to empty a rented storage shed. I drove by the day before and saw three trucks. I should have reserved the truck but did not. When I went in they only had a 20’ that was being turned in. It worked very well and the truck was in excellent shape, especially considering the mileage. Next time I’ll reserve the truck. The employee was very nice and efficient. I will remember this place if I need another truck.

Rating:

4.0

They charge you $30 for gas, even after you return vehicle with the exact same amount!!

Rating:

4.0

The app didn't work correctly and wouldn't let me check in but otherwise the experience was great!

Rating:

3.0

You need to put a trailer jack on the trailer. I returned the trailer at the 4:45 pm but they close at 4Pm so how was i suposed to remove the trailer from my truck? Someones going to get hurt because your to cheap to a 30 dollar trailer jack on.

Rating:

5.0

Great experience! I would indeed recommend this location to a friend.

Rating:

5.0

The owner was very welcoming and helpful!

Rating:

3.0

Just keep doing what your doing. It's not per-say the location, it's how small the place is. U got the customers and the location is great, it's just the size. Great customer service, friendly people 💯

Rating:

5.0

They were extremely helpful with everything when it came to figuring out what I needed!

Rating:

3.0

I was okay with the location until I got the bill and noticed that they charged me an extra day because I returned the truck an hour and a half later than the scheduled time.

Rating:

5.0

No complaints, thank you.

Rating:

5.0

Convenient, fast, and friendly.

Rating:

5.0

nothing one of the best places to rent from its a 10 plus all the way.

Rating:

1.0

Cancel this location. Lady was rude, I was there for 20 min waiting on her to pick it up, didn’t do walk through before or softer I dropped it off.. The lied about the fuel and charged me for extra fuel that wasn’t correct, had to go through 1-800 number to get it right and reimbursed..

Rating:

5.0

Not much to say. The address was correct. I opened my reservation, the link was there plainly. I followed directions for self checkout, and left. Quick and easy.