It's small but the staff are very friendly and great to work with.
Chris C.
Speedy Oiler West
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Evansville, IN 47720
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing at this location, however; the app didn't function correctly and it took almost 30 mins to upload my drivers license.
ROBERT S.Great customer service
Robby B.Fast, friendly and accommodating
Ken S.I don't know if i just had a bad day or what but the whole experience was not what I expected. I had a rough move, granted we cannot ever expect weather to be perfect for a move from one home to another and while mobile uhaul renting was convenient i had issues trying to get mobile app to work right, wasnt told the dolly would be in the front seat until i got in after reviewing the outside truck. I also when returning truck in a very cold wet rainy snow showering night because i work nights i had to return the truck as soon as I was done, got to the uhaul destination and did the returning procedures as explained. Went to park the truck in its spot and it died on me! After struggling numerous times to get a hold of someone from the customer service to speak to become my app was NOT responding, i was freezing, i couldn't move the truck, lady on phone kept asking the same question over and over are you sure the truck wont start? You sure the wheel wont move? You sure the key won't turn? I told her so many times no! That would be why im calling. She was a trooper though. I was exhausted from moving by myself, in the cold rainy day and go to return the truck it dies in fromt of speedy oilers on westside oil bays and where the key drop is. I was so upset. I cried. I thought i was going to be in big trouble to pay for something i had no idea that turned out to be a dead battery!!! The roadside gentleman was so nice so understanding. He helped me calm.down. Took care of the situation and finally after roughly 1 hour and 45 min of returning the truck i was able to leave returning the truck peacefully knowing it was a dead battery i did my part right! Thank you to the lady i was on the phone with at that time that she was super kind in her voice of my frustration and worry and to the roadside assistance guy who showed up earlier than the 30 min wait i was given. He was super cool. I think there should be clearer step by step guides on how to obtain the truck, and return the truck for women like me who are on their own and not knowing how to rent a uhaul! Lol. And a quick energency number to customer service for mechanical issues that can be answered asap on the dashboard of the truck along with the other stickers on the doors and dashboard. I had so many problems getting the app to respond and find the customer care number. But i wasnt overall completely dissatisfied. Just with the fact i was on a crunch time to get the truck dropped off and pick up my son in law at a specifuc time and i had to deal with that to find help for that. It wasnt an easy experience and i do understand not everything will go smoothly. I honestly think i was overwhelmed exhausted cold and emotional and the battery dying freaking me out added to it. Im not sure from.this experience what you might find that could be helpful for a possible issue like this again but if you need to use this experience as a learning curve im ok with it if not its ok too. Again your customer service lady did great handling my frustration and roadside assistance did excellent in showing up and knowing just what the problem truly was.
Ginger G.