Great experience. They always have a trailer when they day they will
Vic A
Customer Reviews for Spicewood Ace Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man was very nice and professional. I will definitely use this location again.
JENNY HPersonnel and rental location were open and welcoming. I did check if in the future I could rent a 26 ft truck for an upcoming move. The website indicated that a 26ft truck was not available at this location.
ROBERT SGreat experience. This is my go-to location.
Robin Snull
JOHN Ynull
Benjamin WSuper convenient. The man managing the place was helpful and adjusted our reservation, no questions asked. 5 stars.
Chase Mnull
Landon Bgood helping staff
Satish MN/A
tom vMike was so helpful- he was there early and is always a pleasure to work with, thanks!
Mike MVery professional
ANTONIO SVery professional
ANTONIO SSuper convenient. The man managing the place was helpful and adjusted our reservation, no questions asked. 5 stars.
CHASE Mgood helping staff
Satish MN/A
TOMMY VMike was so helpful- he was there early and is always a pleasure to work with, thanks!
MICHAEL MWE made arrangements to drop off at one location with Raul on the phone at this location and they told us we couldn't and had to drive another hour to drop it off and then were told we might not have the ones we need for July 9...
Grant BTrailer had a very bad vibration issue while pulling it. In my opinion, it shouldn't had been rented out to Customers. I reported the issue to the U-Haul drop off location.
STEVEN GGreat experience. This is my go-to location.
ROBIN Seasy drop off location
ELIZA AIt was very easy to get our truck!!
Sandra LVery friendly service !
DAVID Knull
DORIS BWe've used Spicewood U-Haul several times. They have an assortment of equipment and trailers. Great service!
Greg JI was able to rent the trailer very quickly even though I didn't have reservations. The manager was friendly and courteous, overall a great customer service experience.
MICKEY Mnull
Vic Anull
CHARLES EWas well pleased with everything from reservations,pick-up and return. The facility is easy to get in and out of. The best UHaul place I have delt with.
DWAYNE Hnull
Anita TSmooth transaction. Nice trailer.
paul bnull
paul bnull
Shelton EEverything was great!
STEVEN MThe On-line pick up process was terrible. Took over an hour to get through all the screens Had to talk to two different people to finally get access to the truck. Please fix this !!
Mark KThanks for great service!
STACY MThe location manager Michael Bruckner has made dramatic improvements in the speed and efficiency of the rental check out process. He is also very friendly and courteous, a great ambassodor for your organization.
MICKEY Mnull
Scott HAllow one way rentals on open trailers.
Alex LThe location was fine but the service from U-Haul was terrible. Even though I booked a mobile pick up, it wasn't in the system so I spent 45 minutes waiting when I had somewhere time sensitive to be. It was the day of my daughter's wedding and this caused unnecessary stress. Not happy with the service from U-Haul.
GENEA BVery nice guy, he was helpful. The process was super fast. Thank you.
Meriem Snull
RONALD SLocation manager Michael Bruckner does a great job of renting the U-Haul trailers, getting the customer checked out, hitched and on the road quickly and efficently.
MICKEY Mnull
CARY Wquick and easy with great service
BRIAN Bnull
CATHERINE Ynull
JAMES LLocation manager Michael has really improved the service.
MICKEY MExcellent Uhaul center. Mike is exceptional!
Shon Snull
Peter KExcellent Uhaul center. Mike is exceptional!
SHON SLocation manager Michael has really improved the service.
MICKEY MWe did the Mobile return so didn’t need to go inside. Didn’t need any. People didn’t see the inside to know if it was clean and presentable. The outside of the building looked very clean. The vehicles were all parked in an orderly fashion. It seemed like a well run operation From the outside, looking in.
Fred Rquick and easy with great service
BRIAN BMy biggest problem was that the website offered my a discount to drop off at this location at the time of the reservation, but when I picked up the trailer, they couldn't find that information. So, it's not the issue of either location, but Uhaul website was pulling shenanigans and they don't send you a information about pricing when you book. It's not a big deal, but it's not great.
NATHAN NLocation manager Michael Bruckner does a great job of renting the U-Haul trailers, getting the customer checked out, hitched and on the road quickly and efficently.
MICKEY MVery nice guy, he was helpful. The process was super fast. Thank you.
MERIEM SThe location was fine but the service from U-Haul was terrible. Even though I booked a mobile pick up, it wasn’t in the system so I spent 45 minutes waiting when I had somewhere time sensitive to be. It was the day of my daughter’s wedding and this caused unnecessary stress. Not happy with the service from U-Haul.
GENEA BThe location manager Michael Bruckner has made dramatic improvements in the speed and efficiency of the rental check out process. He is also very friendly and courteous, a great ambassodor for your organization.
MICKEY MAllow one way rentals on open trailers.
Alex LMike helped me when the trailer I reserved was not available. He made sure that I had a trailer available at my pick up time and date.
LUIS MThanks for great service!
MICHAEL MThe On-line pick up process was terrible. Took over an hour to get through all the screens Had to talk to two different people to finally get access to the truck. Please fix this !!
Mark KEverything was great!
STEVEN MSmooth transaction. Nice trailer.
PAUL BWas well pleased with everything from reservations,pick-up and return. The facility is easy to get in and out of. The best UHaul place I have delt with.
DWAYNE HVery friendly service !
DAVID KI was able to rent the trailer very quickly even though I didn’t have reservations. The manager was friendly and courteous, overall a great customer service experience.
MICKEY MWe’ve used Spicewood U-Haul several times. They have an assortment of equipment and trailers. Great service!
GREGORY JAll went well.
MICHAEL MCustomer service was excellent.
JERRY M