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BRENTLEY W
Customer Reviews for Spicewood Ace Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
quick and easy with great service
BRIAN BMy biggest problem was that the website offered my a discount to drop off at this location at the time of the reservation, but when I picked up the trailer, they couldn't find that information. So, it's not the issue of either location, but Uhaul website was pulling shenanigans and they don't send you a information about pricing when you book. It's not a big deal, but it's not great.
NATHAN NLocation manager Michael Bruckner does a great job of renting the U-Haul trailers, getting the customer checked out, hitched and on the road quickly and efficently.
MICKEY MVery nice guy, he was helpful. The process was super fast. Thank you.
MERIEM SThe location was fine but the service from U-Haul was terrible. Even though I booked a mobile pick up, it wasn’t in the system so I spent 45 minutes waiting when I had somewhere time sensitive to be. It was the day of my daughter’s wedding and this caused unnecessary stress. Not happy with the service from U-Haul.
GENEA BThe location manager Michael Bruckner has made dramatic improvements in the speed and efficiency of the rental check out process. He is also very friendly and courteous, a great ambassodor for your organization.
MICKEY MAllow one way rentals on open trailers.
Alex LMike helped me when the trailer I reserved was not available. He made sure that I had a trailer available at my pick up time and date.
LUIS MThanks for great service!
MICHAEL MThe On-line pick up process was terrible. Took over an hour to get through all the screens Had to talk to two different people to finally get access to the truck. Please fix this !!
Mark KEverything was great!
STEVEN MSmooth transaction. Nice trailer.
PAUL BWas well pleased with everything from reservations,pick-up and return. The facility is easy to get in and out of. The best UHaul place I have delt with.
DWAYNE HVery friendly service !
DAVID KI was able to rent the trailer very quickly even though I didn’t have reservations. The manager was friendly and courteous, overall a great customer service experience.
MICKEY MWe’ve used Spicewood U-Haul several times. They have an assortment of equipment and trailers. Great service!
GREGORY JAll went well.
MICHAEL MCustomer service was excellent.
JERRY MEverything about this haul location and Mike is super helpful, I actually did my 2nd rental here for a truck in 3 weeks. This time however, I hired U-Haul network movers and while the 2 movers were working hard, they dropped an outdoor stone top table and broke off both ends of the table (table cost $1000 with taxes and delivery fee) and the moving company wouldn’t take responsibility , just apologized and said they don’t have insurance or provide it - if you want insurance then go with a higher cost moving company. So unfortunately I would not recommend anyone use U-Haul’s network of movers (the mover I had doesn’t even live in the area and he just subcontracted to 2 people to do the move - they said the moving company owner would take care of it so I released the payment code (very dumb on my part) and when I was communicating with the owner, he said sorry not going to cover it. I could file a small claims via civil court but it would require me to also be in court, take time off, which I have done before and still contemplating on doing but who knows if I’ll be able to make the time.
PAUL CIt was all good
Janice LMike, the Manager was courteous and helpful. I will do all my U-Haul business here in the future.
JACK CThanks for a smooth transaction and communication especially on the gate code to get it
STEPHEN MKeep up the fast, friendly and professional service. I checked out and checked in (trailer round trip return) in minutes. I use the U-haul internet reservation system, and I am a repeat customer at this location.
Paul PComputer and phone weren’t working
DONALD CNice guy helped drop off the trailer. Thanks.
GREGORY RMike was excellent and very helpful
DIANA ALove this location!
JoAnn RThis U-Haul rental facility is top notch in customer service. I use them regularly in my business. Ask for Mike when you need help he’s great.
GARY FVery easy check in. Representative hooked up trailer to my truck and I was off.
Brian BMy one way rental was scheduled at a location that was closed for the weekend (Lance Pro in Tomball). It took a while to find and get to a location that was open.
STEPHEN HThis location is the perfect place to get a uhaul truck that’s not a uhaul location. A lot of side vendors that provide equipment just don’t operate to uhaul standards. This location is actually better than any uhaul store I’ve ever gone to
ERIC BDrop off was also flawless and smooth.
Mark MI had a good experience and the trailer had good tires which was much appreciated.
Lacy RJust wish you had 1/2 days on trailers
JOSEPH LGreat custome service, Michael was amazing! The steering is off and needs an alignment and the suspension is off too, the transmission needs to be checked as well, doesn’t like to go up hills well. Truck was clean. But maintenance on the truck needs to be made.
JANELLE C