To get a truck with decent breaks and steering
PAPA D
Customer Reviews for Splash Zone Pool & Spa
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A* customer service, One lady working and it was busy , w returns of u -hauls.
ANDREA SFriendly, knowledgeable, and helpful staff.
CHRISTOPHER FIn all of the St. Paul, MN. metropolitan area I could not find a franchise that would rent me a "one-way" trailer? I had to drive 50 miles to a little town in Wisconsin to rent a car hauler and during a holiday weekend she was only open for one hour? This was not stated on their website plus online was the only means by which the transaction could be made and I arrived one hour late. After a 2.5 hour drive plus having to go out of my way to collect this trailer I was angry enough to take the trailer whether anyone was there to greet me or not. I knew the trailer # would pop up once I dropped it in La Crosse, WI. and that part went smooth and I would recommend them.
MARK EVery neat. Easy to pick up truck.
Bryanna CWhat was not good and why I would not recommend this service is that they charged me $13 for gas and I think it was not fair and they also charged me for 10 miles and my trip was less, I ended up paying almost $80 for less than an hour of use.
JOSE VThe cab was full of gravel, dirt, and papers. The back was literally a pool with tons of standing water. The app approval process and check in took way too long over 30 minutes
Tyler BNo real suggestions - worked well for me.
Michael CTrouble with lock box — maybe because it was so cold when we picked up vehicle.
Elizabeth SFriendly and efficient
Carmen LInternet connection was problematic.
Steve BI realize I only quoted needing about 35 miles. (I ended up using 31). However, to get into the truck and see it was basically on empty was very intimidating! Also, it was about 10 degrees outside. The lock (to retrieve my key) was basically frozen. I had to work and work and work at it to get the letters to turn. Ended up freezing my thumb. Perhaps have a cover over that lock, so future renters won't have to struggle in the cold like I did. Thank you-
Rachelle SPlace was closed so used the pick up box. Pretty slick. No hassles.
MICHAEL TEverything was great here, except the trucks were backed into tree branches. It was a little difficult to see if the branches had caused any cosmetic damage to the rear of the truck/door.
Ken SEasy and friendly pick up and drop off
Michael wVery friendly and knowledgeable staff on the rental process and equipment.
JEFFREY MThe staff at this u haul location were great to work with and very helpful. Twice now, i've rented from U-haul at a certain location and been required to pick up the trailer 30 min away at a different location. That has been the only negative aspect. Everything else including communication has been great.
Alan MDropped of while location was closed so no staff.
Janine WNothing. Everything was great.
Joseph BThanks again, Sarah!
Kent CThanks Sarah
Kent CGreat experience! Thanks again for all the flexibility! 10/10
Michael FGeolocation does not recognize this location using the web. It was necessary to download the U-Haul app to initiate my rental, which I did not wish to do.
Mary FEasier online steps I’m an older person and sometimes struggle with technology!!!
JAMES GI can't think of anything, we were very satisfied. We did get a little confused when returning it after hours so maybe something to clarify that.
Joni BA few more trailers.
James SPaid for unit and was charged another 20 dollars by U-Haul. Completely unacceptable hidden fees. This hidden fee was enough to break my budget for the month.
Sean RGreat to work with. Went right out into the rain no complaints
Jason GStaff were very helpful and courteous. Planning on using their service in the future.
Michael OMobile App did not work - it was unable to match the location to the address in two different devices (LG V50 and Samsung Galaxy S22). Location services permissions were enabled always on for the U-Haul app and location was verified accurate and functional with Google maps "current location"
Tyler KYour app is totally useless. It took 2 hours to get the truck and I ended up waiting for the store to open in order to complete the process. The same thing happened to my brother 2 weeks previous at a different location. 2 thumbs down. Will never use it again .
Dave LIn case the above comments on the 1-800 line experience didn’t register, here is a repeat: This comment is not directed at the location, rather at the uHaul customer service 1-800 line and the process. Simply stated in terms you should be able to feel my experience come through - it sucks and was painful to say the least. No assistance was received and was let down at each transfer to ‘another department’.
James FComputer system wasn't working when I returned the 5x8 trailer I rented for the afternoon. My receipt has to be emailed, so I didn't get a chance to review the final charges. When the emailed receipt came, it had an extra $5 fee for "safe trip". I didn't ask for or want this. I had declined the optional insurance offered for damage, so not sure why this was added to my bill as some supplemental insurance. Upon looking into what that is, it's for roadside help for getting locked out or running out if gas. Might make sense if I rented a truck, but makes no sense for renting a trailer. Feels like a way to sneak in a fee for something I never agreed to buy. Never had this issue renting trailers from other Uhaul locations.
Ryan LNice people.
Travis CCheck the trucks for operational quality after each use?
Susan FGreat service. Thanks.
Cynthia RAwesome customer service. Moving truck was perfect!
Chris W