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Tiffany T
Customer Reviews for Springdale U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This is by far the best U-Haul center in the Springdale area. Shout out to David for his help in getting us the best deal on our rental.
CHARLES AEverything was great
NEAL KGreat service! Love these guys!!!
ROSEBILLIE WThe service was great, I really appreciate the staff and the experience.
Cameron BGreat customer service. I will continue to use this location in the future.
MATTHEW WThe guy that helped me was amazing and went above and beyond to help me!
Rachel MNo. All went well
WILLIAM EThis is the best U-Haul company in the whole entire world, which is why I wanted to drop off my trailer at this place
Chase SWas unable to do mobile check like I selected Took a while for me to find help Help was a new kid that didn’t know everything yet Took forever for someone to help him Was on phone with girlfriend majority of the time for some reason
TRENT JKeep up the great work!
oleb JService was excellent - was in and out of there trouble free. Van was good. Extremely easy location to get in and out of, and in a great part of town.
Darrell PFirst trailer we received had a broken leaf spring on the left wheel. Had to go back to get a different trailer. Second trailer, we found out at our destination had some small holes in the front that caused leaked when driving though rain and some of our stuff got wet because of the leaks. There were 3 holes in the front of the trailer.
Brian MGreat service!
Michael HJose and Anthony are the best. Friendly, professional and knowledgeable. They go above and beyond.
Larry KThe only issue was the first truck’s air conditioning did not work and we had already loaded the truck…. Had to go back and exchange the truck for one that had a working AC. The store was busy, we had to unload and reload everything thing to the new truck. That was disappointing, still was a good place to do business. The car carrier did not have good tires and had a flat during the trip to Fl and waited a couple of hour for the repairman to get there to replace the tire
Jeannette HStaff was friendly and great to work with.
Donnie HSuper friendly service
Pamela MAnthony was fantastic. Polite, welcoming and professional.
Larry KDrop Off was super busy and the agent was excellent. He took care of everything and made the process very easy.
ROBERT BExcellent customer service!
Carol MStaff person was awesome.
Jason JJose was a real PRO!!
Jeffrey BYour on top!
Paul SOutstanding service by the rep.
Robert TFix the app so I can actually use it to check in my rental. I had to do it through the website because it couldn't pick up my location. This isn't the first time this happened either.
Chip WAmazing customer service by attendant! 10 stars!
MICHAEL KThe agent was extremely helpful and courteous on the phone call to check on the availability of a truck and in person while renting the truck. I would highly recommend.
Glenda DPoor customer service! Just do better engaging with customer and actually walk the customer over rules and return policies.
Sergio HGood location. Had to ask for help twice. Once I got someone to talk to me, he was very helpful. Not much room to get off highway with a trailer. Gate needs to be set back from road more.
TOMMY Mok, went to pick up car dolly after reserving it. Only one there (Twin Cities-Springdale) but out of commission, Can you wait while we fix? No, where is another one? Across town. Okay, go to get and this storage facility is under construction. Call a number and get call center, " we will have someone there in 20 minutes. We could have driven off with it. Need two personnel there. Finally a young man showed up as he was cleaning units out and never heard us, He was great and gave me a whopping 10$ discount. Should have been pro bono. Maybe a buzzer at front door. The young man wase great so don't dock him but maybe better management of the way things went down. The unfinished bldg is U-Store.
WaLTER sThis is a Brand New location that has not had their Grand Opening yet, but the people working this day were very helpful.
Thomas BMike is a Example of EXCELLENT CUSTOMER SERVICE Friendly, Professional and goes above and beyond to help the customers
Steven SOn the other hand, the drop off site was brand new and the attendant was WONDERFUL!!! He was very helpful. Thank you!
Curtis Q