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Eudesha N.
Customer Reviews for Springfield Do It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental equipment was not clean when I picked it up. After noting the condition of the truck on the rental documentation I was still charged a cleaning fee when I returned the equipment.
Mike S.Great people, great service. These people are the best. I recommend them to everyone.
Claytonronald G.The men working here were helpful, courteous, efficient… Willing to help and I would definitely recommend this location to everyoneâ£ï¸â£ï¸â£ï¸
Dorita W.Service is GREAT . Will be back .
JONATHAN LEONARD C.Worked hard to get me the 20-ft truck that I so badly needed in Battle Creek when I needed it I really appreciated their effort
Debbie B.I returned the vehicle with more fuel then I got it with and I still got charged
Keith W.It was great, personally nothing needs change.
Christopher L.We had a little snafu with our moving times. The guys at this location were very friendly and ready to help.
Carolyn H.The best check in I have had with agent helping to tighten lug nuts and make sure all was well.
Andrew W.Everything was great.
Gale C.Explain more mobile drop off info on after hours box. I want my $40 refund for unexplained after hours procedures
Matthew D.Excellent customer service
David R.The prices to rent the U haul are very good and the staff are very helpful and good😀
Debbie T.Where to begin, I get to the location of where I'm renting the u haul, And I didn't get the pick up truck I ordered online. But the store manager found me a bigger size. Wasn't comfortable with it at first but had to use it anyways. I had to use a few extra more miles on it, Because my property ended up in different places.. Then the day I turned it back in, The guy told me my total almost $200 bucks.. I knew I had gone over the mileage and I was doing everything to keep as much fuel in the truck… I had 55 dollars between,2 different cards 💳. Now I will have charge's on my bank card.. And on top of all this I still owe $109.. By this Saturday. He did give me 5 days to pay it.. But not working due to my situation, I pretty much used my last paycheck..
Amy R.Folks at Springfield Do It Center are always very kind and courteous.
James M.When you charge a certain amount for some you should stick to the amount that was charged the first..
Chad A.As before this experience was flawless! I'll be back.
Julie C.Truck leaked and caused a pool of water in front which got mattress wet. The location was great. The truck not so much
Monica` M.Everything was fine
Angie E.Everyone was amazing and so nice! Thank you so much!
Shanele W.Amazing service and friendly staff. A+…
chris R.Wish there were more stock of the 8ft pickup truck instead of a very few to work with and not be able to rent for very long.
Keith N.Excellent
Miguel B.Excellent experience
Carla B.An exceptionally nice and friendly staff.
Barbara C.Excellent customer service highly recommended
Tameika R.This was the absolute worst place to rent. When we picked up the uhaul we had to clean the back of it out as it was full of dirt. We didn't think much of it. We had spilled very little oil in the back during our move we noticed it and right away cleaned it up, and swept it out. We go to deliver the truck and the guy walked out to get the keys and told my husband it was not acceptable and would charge us the amount of the truck!! For what I'm not sure so the guy came out with a mop and bucket told my husband to start mopping and called him a bitch!!! Continued to walk out harassing us. We have pictures and videos!!! I will make sure this gets taken care of! Horrible service horrible people!!
Tyler W.They were wonderful. Every part was easy and fast. They came out and checked me in as soon as I arrived. Great people there!
becky B.Excelente customer service
Tameika R.Clean the inside
Kyle B.Great group of people excellent customer service
Tameika R.The truck was clean enough BUT it smelled like an old nasty ashtray. It was soo strong it upset my stomach & I use to smoke cigarettes. But I sprayed my oder killer & it helped a lil bit, sorta..And the change oil warning light stayed on....But otherwise this location n my rental experience was good....thank you
SONJA GERTRUDE H.It was my first time renting a uhaul myself and the man that helped me ( I did not catch his name ) and made sure I understood everything. I will definitely recommend!
Tiffany W.I was in and out in no time, the staff was helpful, friendly and willing to make my time in store as short as possible. I was very delighted with the service from this location and will ONLY rent from them in the future.
Julie C.I dont have friends, F U the app doesn't work
Benjamin E.No need for improvement! The service is always amazing. Tom makes you feel like family this is why I am always going to keep coming back and I always recommend to friends and family to use this Uhaul location. Thanks for being one of few respectful efficient affordable and always inviting places to want to come back to.
TRACEYIA T.Effortless, and the staff at this Do It Best was fabulous.
Rebecca F.Keep doing what you are doing. Great customer service!!
Michael F.More communication between the rental place and u haul. And the customer. I will do everything possible to never rent from the Do It Center again. Especially since they sent the cops to my new home threatening me auto theft charges and I j just spoke with u haul main office of u haul.
Tamara G.Very friendly sales staff and they are very courteous
Tameika R.Very friendly, courteous and easy to work with. Everything was just exactly as they explained and I highly recommend this location
SARAH CATHERINE C.They take care of me like family, I don't go anywhere else.
BERNARD DEAN G.There nothing, you guys are spot on.
BERNARD DEAN G.Nothing it was all good
KEITH ODELL J.Guy I talked to went above and beyond helping me check in, even when uhaul wouldn't.
KEVIN L.nothing ....they were very helpfull
GREGG LEWIS E.Chris was amazing! Great service. He was quick helpful and friendly with a great attitude!
TRACEYIA TYMEKI S.Nothing. The associate was extremely professional and courteous
CALVIN WAYNE W.Great customer service. Went over and above to make sure we were all set
DAWN MICHELLE K.Tom and Chris no Matt Springfield do it are always courteous and ready to service the customer in the best way they can and I would recommend this business establishment to any of my friends or customers
TAMEIKA MARIE R.Nothing to improve. This store customer service was excellent and we will be back.
JEFFREY MARK C.Springfield Do It Center is an asset to the Uhaul experience. Their customer service is outstanding. I highly recommend this location to rent a Uhaul from. Well done!
MARY C.Continue to provide great services.
EVA OCENA H.The keys were locked in the truck by the prior renter. The management said "They could not do anything and He had to wait for the District Manager to open up the truck. We were offered a small boxed truck to use while we waited for the truck key to be gotten out. We went thru this as "Not our fault". We had to go back to the place and pay for the first rental box truck. Taking time to pay for what "We thought not our problem". But we went thru the paces. We went thru this " Not our Fault" we had to pay again take our time for your corporate bullshit. We think the Manager should have had the right to get a company key person to open the truck before we got there to pick up the truck and not waste put time.
Gary B.Only problem was radio didn't come on. That was a bit annoying.
KESHIA LATANYA R.