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Anthony H
Customer Reviews for Springfield Do It Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over charged me without letting me know the daily charge for keeping the uhaul extra days
KATE LThey did a excellent job
JAMES BExcellent service!
LEITIA LThis store is best place ever ty to all the staff
HERBERT HThis location is inside a do it yourself center and they went above and beyond when we picked up our trailer we had a fuse that would not let the right turn signal on the trailer work. The guy grabbed a ohm meter and helped me track the problem down and I fixed it.
Dee WVery poor customer service. The check engine light was on, the truck was filthy. The manger wouldn't give me the keys and insisted on having someone back the truck out and supervise while I took pictures and checked out the truck because I'm a women and l"ooked like I needed help"
Katherine RGreat job. Keep up with good job
SOLOMON MI wouldn't recommend ANY UHAUL AT ANY LOCATION. BAIT AND SWITCH ON COST.I was quoted $35+ due when I was to pick up the truck, when I reserved the Truck. When I went to pick it up I was told that I had to pay 68.64. I was told that was the mileage. I hadn't even told them how many miles that I would be traveling to. I hadn't even left the parking lot. ON the Trucks it Advertised $19.95+Mileage and fees. But I hadn't even driven it before I was charged milage. I received nothing back and had to replace the fuel. UHAUL IS A RIP OFF. I hope that I NEVER have to rent from UHAUL again. I'm NOT Recommending UHAUL to Anyone. This is My Opinion and Experience.
VANESSA RThe owner helped guide me through every step I needed to know! He was very kind and very helpful as I had never done this before. He was very knowledgeable and very caring of his customers! Will recommend to everyone I know!!
KRISTINA EThis is the best location to rent a u-haul. They are kind and very informative.
ANTHONYTODD SVery helpful and great service.
DONALD GExcellent customer service
TAMEIKA MNothing, everything was perfect
ADAM HNone, great customer service!
JACOB SGreat experience
DEANNA JThe rental place was very helpful prompt and friendly
KELLY BExcellent customer service recommend them to everybody.
CHRISTOPHER ARental agent was friendly, knowledgeable and very helpful. He answered all questions and had helpful tips. Will always rent uhaul equipment from this establishment. The rental transaction went very smoothly.
RICHARD MLow Tire Pressure light was on when I picked up the truck. Representative advised that that truck has been acting up that way and he thinks it's just the sensor, but still asked be if I wanted him to check the tires anyway -- which itself was impressive. Then he did not balk or hesitate at all when I asked him please to do so, just to be safe. Turns out he was right and all the tires were fine. I was very pleased with this high level of customer service.
Jeff BI’ve rented from this location 3 times. This last time I rented a trailer to move almost an hour away. I will still continue to rent from this location in the future even though there is closer locations.
RUSSELL DGreat customer service
GEORGE CThe interior of the container hadn't been swept out and when mentioned, the agent was ambivalent
DANIEL MI turned on my rental a day early and under milage should gotten e refund for it
TERRY BThe trucks sit,change the wiper blades.
GREG LGreat location, nice people at this location.
Jae ETom was exceptional. Customer service that went above and beyond. So appreciative of his welcoming spirit and friendly conversation. The rest of the staff that I encountered was polite too. Great place to rent.
Latoy GExcellent customer service. I felt as if they listened to understand me need and offered options and proper assistance to get the need met. Thank you all.
Roslynn HExcellent
Alberto DGreat customer service recommend them to anyone that's renting new halls
Lee CExcellent staff at that store. I am always greeted as soon as I arrive in the store and they are very knowledgeable. A store is only as good as it's leadership and this one is on the right track.
Scott FGood experience all around.
Eric MAlways a great experience there
Chad RQuick easy cheap
Micky NThank you very much.
Ronald FGood customer service!
Able RGreat to work with
Dave MStaff at the Do-It Hardware were courteous, professional and extremely easy to work with. I'll continue to use them whenever I need a truck!
Matthew DExcellent customer service I would recommend them to all my friends and family
Lee CI did everything online, got there to pick up equipment and computer system malfunctions had to process everything twice. I completed everything online to save time. Didn't help
Raymond BFriendly, knowledgeable and flexible. I had to change my rental after I made my reservation. The change included added equipment as well as an extra day. The staff made it very easy for me to make the changes and they were very nice about the whole experience. One of the best encounters I've had when it comes to renting "a U-Haul". It is always underestimated, how easy it is to make a Customer's day. The folks at the Springfield (MI) Do-It Center, where i rented this U-Haul, seem ti have it encoded in their DNA, to make a Customer's experience easy and plesant.
Don S