COLE THOMAS-RENW Z.
Wonderful place, excellent customer service. I will be back to use this location again.
Customer Reviews for Springfield Do It Center
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Springfield Do It Center
Julie K.
This was the easiest and quickest experience I have ever had in renting from U-haul.
Richard S.
Improve the check out time...I had to wait too long to get my money...
Coleen P.
Quick, easy drop off
Nina A.
They were fast at getting me check out. They were helpful in giving me info before I reserved and rented. So I will be more than happy to recommend Springfield to friends and family.
Charlesharrison M.
Spent quite a bit of time going over the proper hookup and towing tips
CURTISARLE H.
Nothing to improve on, just keeping doing the great work that they did for me. They made sure everything was working properly, they made sure I understood everything that was going on. They were very friendly an helpful on on all aspects!! HIGHLY RECOMMEND THIS PLACE!! Shout out to Tom, Chris, Marlon. Thank You So Much!!!
SUSAN LYNN P.
Very helpful staff.
Tannettalynn T.
No need for improvements the staff was helpful and polite thank you
THOMAS HENRY C.
Great customer service at check out. The person who waited on me was polite and professional. I'll rent again from this store.
RONALD LEE H.
Keep up the great work!
PAMELA KAY D.
The computer reserve is not user friendly. Then I could not respond to the txt, and was threatened with a $20. Charge for not responding..
Michael M.
Have truck waiting at appointment time!
Dave K.
Drop off was smooth, quick and easy!
MELISSA KAY B.
It was a great experience. Thank you.
Kelli B.
Inside cab of uhaul was sticky and dirty.
CURTISARLE H.
Want to Thank Tom at the the Springfield Do It Center for all his help on making sure everything was ok with the trailer, the hook up and the lights before I left! He did a great job! Highly recommend this place! Thank You Tom for everything!!
MARC A.
Very slow process. Staff slow and not.well trained.
Carmen F.
None
Everett M.
The windshield of the vehicle was pretty spotted and windshield washer fluid empty. More attention could be paid to that type detail.
Winsor D.
The process to return/check back in the truck was a nightmare. The directions from the Springfield Do It employee didn't match the text instructions I got partway through the return. I had made the reservation but a family member picked up/drove the truck, but I received the check-in text as she returned the truck. I had to wake my toddler so we could drive over to the rental place and use the location service on my phone to finish the return process because no one even mentioned my phone had to be on-site to return the truck. I would be extremely hesitant to rent from uhaul again knowing everything is so dependent on my phone.
JOSHUA WAYNE C.
Very friendly
Delbert F.
Nice good service
DAMIANMONTGOMERY P.
Both guys who helped me out were great. Fantastic customer service and exceptional patience. Would recommend them to anyone.
JANICELEAH W.
All around great!
James C.
Fantastic service provided at the location. Pickup and drop off was extremely smooth. Will definitely return here for uhaul needs.
Mary P.
Have equipment for the employees to us to scan drivers license. I was very uncomfortable with the person taking photos of my I'd with their phone. And now that I think about it I didnt ask if he erased it. That information shouldn't be on a personal phone. That is unsafe practice.
Elaine T.
Service was excellent.
Sheila K.
Tom gave 2nd mile service. Very helpful. Explained things well. Highly recommend this location
James R. H.
Work out great.
Anthony K.
Dropping off was easy! Do It Center made dropping off quick and painless. Thank you.
joe J.
Best customer service in the county.
Kathylaverne T.
Wouldn't change a thing
Erik G.
I asked for extra miles in advance then I get billed does not make sense not good practice
Schuyler D.
Absolutely nothing! Just keep doing what you're doing. I enjoy coming into the store each and every time! Thank you all so much
Robert B.
Excellent customer service
Gingerruth-Carri K.
The app did not work for me to check out the truck, but the clerk checked it out for me. When I returned the truck after hours the app got me through to the fifth step but refused to upload the last picture then gave me an error message. When I called your 800 number I got put on hold for fifteen minutes. Fix the app so it works.
Kathaleen B.
Let customers know how the online returns works a head of time. We turned in the key to the return dropbox before we knew we needed to take all those pictures...
Donald L.
The people at the do it center very help and are awsome they anwer all your ?
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