Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

Overall great experience for a first time home owner

Rating:

5.0

I rent a trailer every two months from this location and the customer service and equipment is always top notch!!

Rating:

3.0

Trailer had a lot of dents and needed repainting, BUT it worked great, so that’s what mattered.

Rating:

5.0

Great customer service related staff. Very professional and. Knowledgeable. Highly recommend Uhaul Center of 2025. Thank you for a pleasurable experience team.

Rating:

5.0

This commemt is not in reference to the rental location, they were great to deal with. However, Uhaul, how is it even remotely possible that the vehicle required 6+ gallons of gas to travel a total of exactly 20 miles. The majority of which was with no load whatsoever. 3.3 mpg?? Something has to be wrong.

Rating:

5.0

Great customer service, quick and easy

Rating:

3.0

Key drop off box is unsecured. I'd attach photos but there's no option to do that

Rating:

4.0

The windshield was very dusty/dirty upon pick up. The customer service rep cleaned it up when I asked him to. Helpful and friendly staff.

Rating:

2.0

The truck I requested wasn’t even there. Had to use smaller one which means I had to leave things in my storage and will now need to hire someone to help me finish moving.

Rating:

3.0

On Saturday the place was closed I used self check out. They had cones placed to block the parking lot. They were working on the parking lot pavement and the trucks had black dust all over them. It was difficult to locate the truck and find the lock. After starting the car I had to use the wippers to get the black dust from the windows and caused streaking and bad visibility. The fuel was 3/4 but it was assumed full tank

Rating:

5.0

Great location. Great service.

Rating:

3.0

Rented a a van but when I picked up they gave me a 10ft box truck instead. The truck gets 12 miles per gallon. I went 8 miles total and was charged 2 gal of gas on final bill.. Be aware .. it's a scam. Good thing I took pics

Rating:

4.0

All good.

Rating:

2.0

Facility was closed with an after hours key pick up. Truck did not have the dolly or moving pads ordered. Someone's dirty sock was still in the back.

Rating:

5.0

Very satisfied with crew and vehicle choices. Maybe have more available for more customers. Area is growing. Will recommend to friends and family.

Rating:

5.0

They were great

Rating:

5.0

Good pricing. Except the 0.89/mile.

Rating:

3.0

I had to wait over an hour to get the truck although I placed the order online. The u-haul worker was late, and was not picking up the phone when the mechanic workers called him. I never saw him at pick up nor drop off. The mechanic worker helped me both pick up and drop off

Rating:

1.0

I will never rent another U-Haul from anywhere. We rented a 15ft truck and going 20 hours one way. About 3-4 hours out of Phoenix, the exhaust had broken, and we had to listen to this extremely loud sound the rest of the trip. We also had to inhale the noxious gas, which gave use headaches and made us feel nauseated the entire trip. We stopped at one U-Haul dealer along the way, but he did have a 15ft truck and did even bother to look at the exhaust problem! I have made a couple phone calls and no response! They put lives in jeopardy due to the lack of inspection of the trucks! I will be filling legal action.

Rating:

3.0

N/A. Drop off location after hours, no interaction with the location. Straight forward.

Rating:

5.0

During the move the Breaks became a concern during the trip it seems they may need to be worked on. I had to press very hard on the breaks to get it to even start slowing down.

Rating:

5.0

Drop off was very quick and easy.

Rating:

1.0

This was the worst experience and still has not been resolved !

Rating:

5.0

Easy and quick to pick up truck and drop off.

Rating:

5.0

Employee was very helpful, had equipment cleaned and ready A+

Rating:

3.0

filled up gas before drop off and was charged for gas anyway.

Rating:

4.0

Vehicle was towed.

Rating:

1.0

Ignorant worker. Very unhelpful.

Rating:

5.0

Truck needed some cleaning inside, couple of dents on door from previous drivers but overall good. Cost was higher than expected for the smaller truck.

Rating:

5.0

staff was friendly and accommodating, and walked me through the instructions on how to attach and remove the trailer so that I could do it on my own once I left.

Rating:

3.0

Truck had no gas and was dirty and I was charged fees for gas that I should not be charged for and have not heard back from anyone about the charges

Rating:

1.0

This was a vehicle service station (shop), then a U-haul dealer. The young man that helped us did his best but he was not the most knowledgeable. I don’t blame him. Our vehicle was low clearance and NO ONE knew what to do. My wife searched and found something on the u-haul website that helped, several hours later. The drop off location they provided us in Texas was not correct either. That particular location didn’t take returns. We had to call customer service and found where to drop it off, 10-15 miles away from where we were told. Overall, disappointing experience.

Rating:

5.0

Everything went quickly. Young man that took care of us was outstanding. Very knowledgeable. Communicated really well.

Rating:

3.0

Make it a little more clear to people that you have to do everything through the app.

Rating:

5.0

Nothing…it was simple, friendly and a great value!

Rating:

5.0

The guys there were super helpful and everything went off without a hitch.

Rating:

5.0

Great customer service

Rating:

4.0

Much better vendor to deal with than the one in KS. I would highly recommend this vendor.

Rating:

3.0

The location was closed today which is strange because Saturday is a popular day to rent. I used the U-Haul app rental process which was not the easiest to use and I would not recommend to others. Overall truck worked out good but didn’t know I had a $1.09/mile fee on top of base rental charge.

Rating:

2.0

The trailer was not breaking properly, and the night lights were not working. It was not checked or inspected when hooked to my car. I was stopped by police at that night and the officer had me spending all night in my car, and was not able to get back on the road until next morning. Next day I had to stop by Walmart to buy 4 bicycle lights and tie them to the trailer. At the return, this was not taken seriously whatsoever, and not even with an explanation or apology. Instead, he thinks that I had to inspect the trailer for them.

Rating:

5.0

Easy pickup and drop off

Rating:

2.0

I had made my reservation 2 weeks in advance. You guys did not have any trucks available at the day I was to pick up the truck. I had to go all over the Phoenix area to get a truck. It was VERY INCONVENIENT! I was late to have help moving. I was very very upset.

Rating:

5.0

Employees always helpful and respectful. We shall continue to use and recommend this location over others we have tried.

Rating:

1.0

Well i was supposed to rent a truck. I went through the whole online process, but they never gave me a lockbox code and still charged me for using the equipment.

Rating:

3.0

There is no rope, padding, dolly in the truck. But the bag in the truck says there prepare padding blankets. I think this could greatly improve my renting experience.

Rating:

1.0

Make sure to provide accurate information on where your codes are supposedly located. And don’t charge multiple fees for one thing on one transaction for one. Very unsatisfying and I’ve used U-Haul any time I’ve moved…. Never again

Rating:

5.0

More smaller trucks and vans for short hauls. Employees excellent and professional.

Rating:

5.0

The Uhaul attendant was very helpful. I ran into an issue with my hitch lock and he made every effort to assist in solving the issue. After resolved the attendant hooked up the trailer for me and ensured I was ready to roll.

Rating:

4.0

The experience was overall good. The representatives I dealt with were professional and helpful. The lock assembly on the trailer was damaged from a previous theft attempt but was still usable. Other then this the trailer was in good condition. Thank you!

Rating:

3.0

Gas tank was substantially less than full when I received the van. We did return it completely full.

Rating:

5.0

This has been a great experience. Very easy. Thank you.