Customer Reviews for SSC Auto Repair
(U-Haul Neighborhood Dealer)

583 reviews

900 E Germann Rd   Chandler, AZ 85286

(480) 899-0277

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(480) 899-0277

900 E Germann Rd
Chandler, AZ 85286

Services at this Location:

Hours

  • Mon–Fri
    8 am–4:30 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Staff was informative and helpful. Professional demeanor and respectful. Will continue to utilize this location and recommend to friends and family.

JOHN D. 
Rating:
5.0

Nothing

David C. 
Rating:
5.0

Customer did not leave a comment.

christian S. 
Rating:
5.0

Customer did not leave a comment.

mary J. 
Rating:
5.0

The GPS did not work well with the pickup location, so I had to go into the store to ask them to complete my reservation. Thankfully, we arrived just as the store opened, so we didn't have to wait for service, however, the mobile pickup allows you to access the vehicle outside of store hours, so if we'd chosen to start an hour earlier we would've cut into our rental time due to the GPS signal not picking up on the fact that we were at the right location. One way to avoid this would be to allow a user to bypass the screen that validates your location by letting the user affirm that "Yes, I am at the right location."

Treyton M. 
Rating:
1.0

I was not able to gain access to my equipment, almost 2 1/2 hours after my reservation time due to the representative entering the wrong information for my reservation, and it was extremely difficult for it to be fixed I was swapped around between three or four different representatives. I was even sent to a different U-Haul where I was told. They would have a 15 foot truck once I arrived they did not have it.

Christina C. 
Rating:
5.0

Customer did not leave a comment.

Darrell R. 
Rating:
3.0

Customer did not leave a comment.

Jamie S. 
Rating:
2.0

Not having a real person to talk to made check in difficult

loriann S. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Easy peasy, professional, courtesy and great value

John J. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Very easy and smooth!!

Henry O. 
Rating:
5.0

Customer did not leave a comment.

SEOKGYUN K. 
Rating:
5.0

Customer did not leave a comment.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

Lori R. 
Rating:
5.0

I rent from this location often. Always a great experience! Chris is fantastic - extremely accommodating, courteous and considerate. I will continue to rent from this location whenever possible and recommend you do the same.

Amalia G. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
5.0

Excellent experience!

Donna L. 
Rating:
4.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

We paid for dolly, but it was not in the truck. Location was closed so couldn't get one but they charged $7.00. That was disappointing! We had to carry the furniture.

Anthony S. 
Rating:
3.0

Customer did not leave a comment.

Anil S. 
Rating:
3.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
4.0

Why was I charged so much for my rental?

Lydia S. 
Rating:
5.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
1.0

Not happy I received a charge for $22.56 and would like to know why?

Stephen S. 
Rating:
5.0

Chris was quick to assist at pick up and drop off. Thank you Chris!

Mark S. 
Rating:
5.0

The webpage to return the equipment wasnt cooperating. It wouldnt allow you to upload the picture taken at return. Itd only accept the equipment was dirty and wanted to charge me for cleaning.

Tyler S. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
3.0

Customer did not leave a comment.

Ethan M. 
Rating:
3.0

The $29.95 per day to rent the 6 ft. X 12 ft. Cargo trailer was a good and fair price. The $7 per day X 8 days = $56 to rent a furniture dolly that is just like the polypropylene furniture dolly that Harbour Freight Tools sells for $22 is a crazy high price. And $10 per day X 8 days = $80 to rent 12 furniture pads was also a crazy high price. I should have bought those at Harbor Freight. I am almost certain I was charge $7 for the furniture dolly and $10 for the furniture pads for the whole week - - - not daily when I rented from Uhaul in Utah. Charles Hunt. Cell: 805-709-1759

CHARLES H. 
Rating:
5.0

I love the app. It made everything simple and fast. Thank you.

James G. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
1.0

Improve your app and instructions for using it. Should tell folks they need to download the app. Went to pickup at 7AM and didn't get the truck till 8:30AM trying to get the app to work and get someone to assist. The return was just as glitchy. Already stressed and this whole experience just made me angry and not want to do this again. Two or three other customers gave up and went elsewhere

Edward C. 
Rating:
5.0

Great equipment

Russell F. 
Rating:
5.0

Customer did not leave a comment.

THEODORE S. 
Rating:
5.0

Customer did not leave a comment.

Charlene P. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
4.0

N/A

Adris S. 
Rating:
2.0

Tire blew after 100 miles and service provider said both tires were bad and replaced the other tire

Todd F. 
Rating:
5.0

Customer did not leave a comment.

Colvey M. 
Rating:
5.0

Very efficient...great customer service.

marilou E. 
Rating:
3.0

Place was closed for an event across the street, but the employees took care of me anyways. I just had to check myself out.

MARCO G. 
Rating:
5.0

Great service. Thanks

Laura N. 
Rating:
3.0

The service I received was excellent, so, I feel that you should keep doing what you're doing! 😉

Rita C. 
Rating:
5.0

Customer did not leave a comment.

LOUIS B. 
Rating:
5.0

The clerk who helped us was very friendly, professional and answered all our questions. Great service here.

Jenith W. 
Rating:
4.0

Customer did not leave a comment.

WAYNE W. 
Rating:
4.0

Customer did not leave a comment.

KIRSTY W. 
Rating:
5.0

keep up the fast check out and hook up.

Monte P. 
Rating:
3.0

Fix your software/app; dont offer moving help if they arent going to show up

Justin T. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

None

William M. 
Rating:
5.0

Even though he was officially closed, he checked me in making it easier for me. Very helpful.

WAYNE M. 
Rating:
5.0

Customer did not leave a comment.

JESSE S. 
Rating:
5.0

Customer did not leave a comment.

DARRYL G. 
Rating:
5.0

They handled the return perfectly.

BRIAN MAURICE G. 
Rating:
3.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Customer did not leave a comment.

Kaia T. 
Rating:
4.0

Customer did not leave a comment.

THOMAS N. 
Rating:
5.0

Professional, courteous, and helpful. We shall refer and continue to use this location. Very pleased.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
1.0

Ensure for easy pick up, make sure vehicles don't have flats, make sure check engine light is on. Compensate if customer fills gas to full when picked up not even a half of tank of gas. Make it so the mileage shows there was no mileage showing. Poor service from employees and a hassle. I Recommend budget .

VINCIANAGUYANE R. 
Rating:
4.0

Felt the guy helping me made me feel rush. Also he had earbuds in one ear and phone head set on the other ear. Had to repeat my self a few times After I was given truck later I notice gas was not a full tank so I feel i had to put more gas in than the way it was rented to me. Once again back to the guy making me feel so rushed.

Matthew M. 
Rating:
4.0

Customer did not leave a comment.

Louis P. 
Rating:
3.0

Customer did not leave a comment.

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

REGAN P. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
3.0

Customer did not leave a comment.

TERA M. 
Rating:
1.0

Was accused of trying to steal a UHAUL because the employee simply didn't look for the truck or keys. Both were returned when they were supposed to be but apparently the employee was originally going to call the police (his words) because it was “missing”. The truck was parked in the SAME spot it was in when we picked it up. The keys were in the slot which is where we were told to put them. This is unacceptable. Hire competent people who use their eyes, it would save so much time and hassle.

Samantha B. 
Rating:
5.0

Quick and easy process! Staff was great as well

DEMOND J. 
Rating:
5.0

Nothing! Great location for my needs and great customer service!

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

NATHAN B. 
Rating:
1.0

Sending me a invoice a month later is horrible and worst customer service ever these charges are lies and trash will be bashing and slandering over internet how horrible

TARA W. 
Rating:
5.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Check out and hookup were done quickly.

MONTE P. 
Rating:
5.0

Service was prompt knowledgeable and quick.

Justin F. 
Rating:
5.0

This was the easiest, quickest, and most complete truck rental transaction I have had in many years. Staff was knowledgeable and very helpful. All details explained properly.

JOHN D. 
Rating:
5.0

Fast and Great Service

EDWARD R. 
Rating:
5.0

The web based check in is absolute garbage. Was hoping to easily check in like any normal rental car, but it was a 45 minute ordeal. Worst issue (above and beyond all the usual check in garbage)- I booked under my cell phone for the phone number and saw the ridiculous requirements for check in verification. I brought my passport, license, and wife (as my witness) as required to be 100% compliant. However the web page wouldn't accept my phone number when checking in, so I entered my wife's so we could continue. That then locked both of our phone numbers out for being used as the witness. The chat responses were extremely slow so I called the help number. They were adamant there was nothing they could do to help and we had to get a new witness with a different # , but couldn't use the people at the pickup location. What a bunch of garbage - who am I supposed to call that early on the weekend to confirm for me? (And how would uhaul have any idea if they actually knew me anyways) I'm very frustrated they couldn't just call my wife who was standing there or the place we were picking it up from. Somehow, some one magically approved it without this after a lot of arguing so we were able to take the truck as we had no other path forward. But we were irate at the whole experience. Given the previous issue we had with Uhaul (they changed the trailer rental days before our move to a trailer I couldn't use, so I had to cancel the whole reservation and find another company at the last minute), we'll never use Uhaul again.

Chad F. 
Rating:
3.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

SUSAN P. 
Rating:
5.0

Customer did not leave a comment.

Darin B. 
Rating:
5.0

Customer did not leave a comment.

jong won K. 
Rating:
4.0

Using the website was terrible. I tried to rent from another location and it forced me to pick early morning times but then converted my reservation to after the location opened, hours later. It took almost an hour on hold before someone told me I could never have rented that truck from that location, then switched me to another spot. Terrible.

Scott P. 
Rating:
5.0

Very easy simple process on the return. Grind key and helpful staff.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

GIGI A. 
Rating:
3.0

There are no Uhaul employees at the location. The mechanic was friendly and nice and was able to at least get us our rental. But due to no training, he couldn't answer any specific question. He stated that he has told Uhaul multiple times not to allow reservations at this location. A couple days before we had received a call saying our 8:00 reservation wouldn't be available until 10:30, but when we asked the guy why it wasn't ready on time, he stated the truck had been ready for us at 8:00. Also he said there was no drop off location attached to our reservation so we can just drop it off anywhere. We advised him we had one per our reservation confirmation and would drop it off there.

TODD B. 
Rating:
4.0

Customer did not leave a comment.

REECE R. 
Rating:
5.0

Customer did not leave a comment.

VALARIE H. 
Rating:
1.0

you took my money when i never got my rental

Karlie B. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

William I. 
No reviews have been submitted for this location.

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