The entire procedure was quick and smooth. Very pleasant experience.Robert N.
Customer Reviews for St Andrews Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JAMES R.
Very friendly and helpfulKIMBERLY E.
Customer did not leave a comment.CHRISTINA M.
Make your mobile experience easier to understand. There are holes in the step-by-step process.RICHARD R.
Having more equipment on-site to rent or buy for moves, although it is a small place sharing a lot with the attached gas station. Other than that, this is one of the cleanest gas stations/UHaul stores I've seen in a long time. Very very clean.. Some great reviews too.. Everyone there was so nice and patient with me (in between all the other customers coming and going). Delt with the main guy that I think runs the place along with another lady. Both very professional, polite and efficient. Will be coming back here again for SURE! Even the lady that checked the UHaul in was super nice n made sure to let me know to fill up or it will cost like $7 per gallon that it's short when I get back. I would have been so mad! Also, very convenient because you don't have to stop at a seperate gas station to fill up. Truck was nice and clean. It was just such an easy process and I didn't have to deal with any hiccups whatsoever. Bring your I.D. and you can complete everything online which helps. Thx for the great service!Stacey T.
I still have no received my deposit back to my accountALYSSA L.
They were extremely quick getting us checked in and checked out. Great Service.ROSE H.
Woman checking me out was a great customer service representative. She took her job seriously and was pleasant as well. Kudos.RENEE B.
Complete the reservation on line and then picking up the rental is quick and easy.Margaret F.
Customer did not leave a comment.lanora E.
Customer did not leave a comment.Tom C.
didn't see any clear indications that there were uhaul rentals being run out of the store. seeing a bunch of uhauls outside was enough of a signifier, but since the building is simply a gas station i was a little confused.Natalie D.
Very friendly staffKevin H.
Everyone was very friendlyTERESA K.
Customer did not leave a comment.teresa jo J.
Nothing- this rental was perfect and the vehicle was in great condition.Dale K.
Customer did not leave a comment.Channing S.
Customer did not leave a comment.JOHN N.
Please let customers know that the dolly is not safe for stairs. The wheels are too small, making it dangerous to move heavy items on stairs. This can save customers money so they do not rent itAMRITPAL L.
The service was fine. Could you tell me when the $100 plus the over payment for mileage will be credited back to my credit card? That wasn't clearly explained.Clara H.
Customer did not leave a comment.DANIEL S.
Correct your gas refill policy. I drove only for 13 miles. But instead of filling for the gas I used which was close to 1 point, I mistake almost filled the tank. Filled it for $27. And they couldn't refund me for the extra gas I put.SUBIN R.
Customer did not leave a comment.Daniel H.
Customer did not leave a comment.KEVIN H.
Customer did not leave a comment.MICHAEL Q.
Excellent service, very friendly, minimal wait. Registering up front made the experience great, very efficient, in and out. EXCELLENT ! ! AND NOT EXPENSIVE AT ALL !!!Michael D.
Folks did not know how to use the equipment. It took probably an hour at the location to rent the truck and I had to make two trips to check the truck back in because I had an appointment and it took so long.EDWARD W.
Customer did not leave a comment.TERRIE D.
Clean trucks before rental leaves baseMarla M.
Staff and service was excellent. Only issue was the leak discovered inside the cab when it started raining.Anthony C.
Customer did not leave a comment.SEAN R.
Customer did not leave a comment.CARL E.
I rented the uhaul for 7 hours and come to find out there was a hold on my credit card for $337 when I returned truck, The representative stated that's there new procedure for a $40 rental. Absolutely ridiculousHANNAH C.
Customer did not leave a comment.GREGORY O.
Customer did not leave a comment.Randy T.
The woman who was at the location was fantastic. Tried to make my pick up as quick and painless as possible. Mass Movers were also fantasticBRYAN R.
The whole process was so easy and hassle free. Moving is never fun, but this made it less stressful!Teressa R.
The gentleman who helped us was very patient and informative. It was the first time I ever rented and his system crashed in the middle of doing my paperwork. We tried to do it on my phone but we couldn't get that to work either. His system eventually came back up and he was able to get me taken care of. He was also dealing with another situation and kept everyone feeling like they mattered and were the most important. When we rent again, we will only use this site just based on the service we received from this young man!!!Rosemarie S.
Customer did not leave a comment.CODY E.
Customer did not leave a comment.CARLA M.
The rate for a one day rental was over $300. That's very high & for that reason I will most likely look to use another company in the future. There should be a one day unlimited miles option.Eddie C.
Customer did not leave a comment.KRISTI M.
It was great!! Had a great experience!! We will be renting from you again in August!!! Thank youTAMMI JILL F.
We rented a 10 foot truck for a local move and this was a seamless process as far as renting and returning the truck. Great experience!Madison B.
Make easier on customer and clerk to register driver license info. ue: allow scansherri F.
Customer did not leave a comment.BOBBIE W.
I reserved a appliance dolly and there were none available when I picked the truck up and I still was charged for the appliance dolly.Kyle B.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.PAUL S.
The owner of this location does not have the 3-in-1 printer/copier/SCANNER connected to the U-HAUL application to scan in a driver's license - we wasted 1.5 hours trying to get it to work. Staff was very helpful trying alternatives but I blame the owner for the issue. Will not use them again.Lawrence W.
Customer did not leave a comment.JUSTIN G.
Very easy experience. We followed the instructions to pick up and drop off, and they were very clear.PATRICIA L.
I was alerted the day before I would have to pick up the uhaul at St Andrews Mini-Mart was was approximately a 20 minute drive from the location I had confirmed in my online order with uhaul. I was called before 8:00 am reference this change, and when I called back k, the last I spoke with was rude. The people at St. Andrews Mini-Mart were great though.Jeffrey O.
Customer did not leave a comment.Bryan D.
Customer did not leave a comment.MICHAEL U.
Customer did not leave a comment.SHANEETTA D.
Customer did not leave a comment.Andrew F.
Have my truck not blocked in and ready to leave, and then also check the back end of the truck before I arrive because there was a homeless person sleeping in the back which caused us to have to get a different and smaller truck which was a major inconvenience and set our moving time back significantly.Rebecca K.
Customer care was excellent. They were ready when we arrived to pick up our truck. Everything was explained very well. They were ready for us when we dropped off the truck. I would use this location again as a U-Haul rental and recommend it to friends and family.DAVID S.
Fast returnCATHY H.
My rental experience at this location was excellent. Staff were very professional and friendly. I will definitely rent here again and refer others!joanne H.
I am really disappointed to be very honest. I rented a truck ,and the cost was 179.00. The discussion between my husband and the lady that worked there and what was charged was very dishonest and it felt we were scammed. They were not friendly. I wanted to put on my business card , and my husband rented on his they said it was no big deal. Except now there holding the money on that card and it's already been paid. We picked up the truck at 10:45 ish by the time he left , I returned the truck around 11:45 the next day, and I was charged for 2 days, I had trouble using the app and had to go inside. I will never use uhaul again nor ever again go into the establishment where we rented it from. Disappointed,JOHN P.
Customer did not leave a comment.Donald H.
Personnel at this location were much more helpful and reasonable. However, on arrival we were not in the system so they were not expecting our drop off. Which added a layer of work and time on the personnel. We then learned that the gas was not updated in the system as being only half tank which inferred automatic charges. Fortunately she was reasonable and worked it out for us and helped pick up the pieces from the poorly executed previous process. The check out should've been more efficient for having completed everything upfront including payments.Irene T.
Customer did not leave a comment.Sommer C.
2nd time I rented at this location. Much easier than the larger company location down the street and the staff is friendlier than the company store.TIMOTHY C.
Customer did not leave a comment.CAROL T.
Customer did not leave a comment.MICHAEL P.
The staff at St. Andrews Mini Mart could not of been any nicer. The truck had just returned from the shop for routine maintenance and was in excellent condition.BRADLEY C.
Both ladies were very friendly and helpfulJEAN J.
Excellent customer service by all workers. Very helpful and accommodating. Please send my regards and thanks to them for making my move a success!Adam S.
Actually everything was great. Fantastic employees.Ronald S.
Mobile login did not work, had to login with location staff's assistance.Nathan S.
Customer did not leave a comment.JAMES K.
Fast and friendly...great experience!James H.
1. The lady agents were pleasant, quick to set up a rental, and made it painless. 2. The availability of a truck was surprising and much needed...robert B.
Customer did not leave a comment.SUSAN P.
The drop off was simple and easy.Stephanie R.
Customer did not leave a comment.ROBIN B.
Everything went very well. Truck was ready & we were treated very well. Couldn't ask for anything more.Diane V.
Customer did not leave a comment.Meagan P.
Customer did not leave a comment.DONNA S.
Customer did not leave a comment.Brett S.
Customer did not leave a comment.TERRENCE H.
They over charged me now I got go through a process of disputing the chargeParisa S.
Customer did not leave a comment.CELORIS D.
Great customer service. Easy to drop off.Kevin H.
The employees at this location were very helpful and great to work with. If I ever need a rental again I will definitely be going back to this location. Was a lifesaver today. Thank you so much.RUTH R.
Customer did not leave a comment.Tina M.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Stephanie K.
Staff was very friendly and supportive. Thank youPeter F.
Customer did not leave a comment.Wynne D.
Truck has some issues. Many of the outside scratches etc were not noted in the file I viewed, so I took pictures. The file should be updated. Additionally, the doors are VERY hard to close properly, slamming is necessary, they need to be fixed because this is a safety issue. The location and iits people are EXCELLENT.Katie H.
the handle on the passenger's door was broken, making it difficult to properly close the door. The cabin had a bad smell. The person that helped us was very nice but not wearing a maskCarlos Q.
Check in and return were handled very well with friendly staff and there is no doubt this would be where I would go to rent a truck or trailer the next time. My recommendation is to to 1) reserve online, 2) the night before the rental review the pick up process and provide needed info 3) arrive 10-15 minutes before your pickup time.John O.