Great customer service
Joi F
Customer Reviews for St Andrews Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service with the woman that rented me the box truck was excellent, she forgot to give me the dolly or charge me for it so gave it to me for free when I can back later that night asking why my truck didn’t come with one. When coming to return it the blonde male wearing a pink tie in his hair closed the gas station, i tried opening the door to hand the keys to them and he started yelling “we are closed out it in the drop box” i tried to tell him the dolly was in the back of the truck and asked if he wanted the keys so that he could put the dolly away since the rear of the truck doesn’t lock and the possibility of someone opening the truck and stealing it, he then with an attitude tells me “there is nothing i can do about that, put the key in the box” Also, $1 per mile is diabolical, the truck advertised $19.99 why and i paying close to $200 for using a truck for 3 days and putting 138 miles? I could’ve gave a friend $20 and he would’ve helped me move the washer and dryer, only rented the truck so I wouldn’t trouble anyone, I will more than likely never use u-haul again and never go to that station for anything else, I don’t need some weirdo yelling at me when im trying to do the company a favor
HASSAN GHad onsite staff but was questionable as I wanted to complete on my phone but they insisted on completing on theirs. I was hoping I wasn’t getting scammed and they were going to take off in the truck. Price was high considering we drove less than 10 miles and had for less than 6 hours. Local rental.
Jason SWe where quoted three different down payment prices each time that we rented from their the truck we rented needed work done on it
CYNTHIA SYou are doing excellent job, keep up.
Samuel MEverything was great! Everyone was nice. The van was nice for the long trip. Would recommend arm rests for the captain chairs though. My arms were sore from not being able to rest or bend for over 5 hours each way.
Amanda RQuick and easy.
MICHAEL Aget the app online adding pictures working properly because I had a extremely difficult time using it for pre check. the online service is horrible would not recommend using haul until that gets fixed
CODY AAlways a pleasure to rent here!
RAYMOND Pyes, I would recommend this spot... It is a gas station but, you get attention and service at this location. You might wait in line a little bit but, it's nothing major. The people here as of this review is written, are good and there is no reason not to go there. My experience was a good one and the people they higher are professional and courteous. They might be a well-kept secret in St. Charles... Forget you read this....I was asking for a friend...Seriously no problems with this place! I would recommend it to a close friend...but please use all of the trucks when i need one...
BRYAN GNo instructions given at drop off. Asked for help and was told I don’t know. Dropped off and left keys and someone called asking for a credit card number saying he was trying to park the truck for us but we never saw him. Said we went over 48 miles so we owed almost $70. Was very confusing when speaking to me. I asked to call the corporate office. I hung up and called the corporate office who had instructed we go there. They were really helpful but rep from drop off kept calling my phone over and over. I think they were upset we dropped a big truck off. I would not recommend.
Amanda HEverything was great and the staff was very helpful during pick up and drop off. A1 service
EDWARD HThe service at the time of pickup and drop off was exemplary!!!
JON SNothing, they did everything right
SAMUEL WCustomer service was great very delightful to interact with.
MICHAEL SNothing
MATTHEW LWill come here again when needed!
JAMES MMegan was very professional and very knowledgeable. She went through everything in details .
KENNEDY MFast Friendly Ladies, Picked it up with no issues, drop off same ….
Pamela MThe customer service at this location was outstanding.
MELISSA JNo issues.I’ll recommend uhaul to others
donald nThe pickup process was very fast and easy. The person checking me in was so friendly and kind to answer all my questions.
STEVEN KExtremely friendly and helpful. Keep up the excellent customer service.
TIMOTHY BAlways great service!
DEWAYNE LStaff was great. Truck needs a little maintenance. - engine light on entire trip - ac/heat fan didn’t seem to work on highway. Seemed to work when parked. - driver side door leaks when rain. - previous renters didn’t sweep cargo area. Looks like spilled potted plant.
Kevin KThis is my favorite of all the local Uhaul locations. Every interaction at this location is efficient, friendly, and straightforward. The employees here are very knowledgeable and helpful.
NATALIE HFantastic efficient service.
JEREMY EStaff very friendly
KIMBERLY MLady is rude
PATRICK BFriendly, helpful staff.
Elizabeth BAgent was friendly and the drop off process only took a few minutes.
Steven BService was outstanding…friendly, informative, accommodating.
JOHN HThe staff was exceptional. Very efficient and friendly. Equipment was clean and performed as expected.
PATRICK DExcellent customer service
Jake DNothing
BEHROOZ VTotal opposite of the 1641 location. Great to work with.
eric KLoved the employee who helped me!! She went out of her way to relieve my stress!!!!she had a smile, was friendly and knew what she was doing!!!
Shelby HThe van smelled like chemicals. probably from sitting in the sun and being made of plastic. it was unusually strong and made us a bit nauseous. not sure what to do about it other than air it out occasionally
Rebecca WNothing. It was all perfect.
steve wCheck engine light was on. If it broke down on us we would have to unload it and load another truck. Then the app kept freezing and would not allow us to submit photos
Tonya EVery clean and efficient
Jennifer GFacility was clean with excellent customer service.
Andrew BNothing really. Great service, keep up the good job!
BARBARA OEveryone was very nice and help full, went above and beyond expectations.
Chris SCustomer friendly and the price is right!! My husband and I won’t use any other location but this one. Keep up the excellent service!
Vicente AWonderful service, easy reservation and pickup and drop off was so smooth! The lady was pleasant and promptly had my paperwork ready at pick up and drop off! I love campus uhaul!! Ty
Kathy PFriendly and helpful service from the team!
Anna JClean the interior of the truck. Someone had spilled something sticky and the lever to adjust the seat was covered in it. Also the driver seat did not adjust all the way back.
Kelly L