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KIMISHA R
Customer Reviews for St Ann's Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went great!!
IAN IHave softer riding trucks.
JAMES DMore advertising on the location, this location is readily accessible to the area, but unknown to the public.
VINCENT ANothing at this time
JANET DNo comment at this time
LARKLAND GOwner is always helpful with service & flexibility. Thanks again
DENISE KThe staff was professional and efficient. I had get out of a tight spot the van was left in first off. The van smelled so horrible as if there were animals in it and it was filthy, steering wheel sticky, receipts and paperwork thrown all over the place and there was no where to park when returning the vehicle. Bad set up and stressful.
Jade TBe More available More interested in customer be more informative a whole lot
Hershel GEasy pick up and easy drop off .. will definitely use this location again in the future
Elaine FEdy pleased
LUISEDUARDO POwe of St. Ann's Repair Shop, very accommodating & professional. Will rent Uhaul from him again, if necessary. Thanks again.
Denise MI am extremely happy with the service, Excellent location they were very professional and were great to work with. I would definitely use them again.
PAUL REasy check in process, friendly staff, very clean vehicle maintained well. Convenient location to where I live. Would definitely rent here again.
Jesus MRight now Nothing
Richard CHave a better functioning truck, also if they offer mobile pickup make sure they have keys available when told to do so.
Rafael GThe vehicle had an exhaust leak. Very loud when I was driving.. That was my only issue. Everything else was fine with the location and service.
ronnie dNothing
JAMES BGood
Christine EVehicles always dirty.empty gas,rude attention.
KELVINR SLocation was closed, and the van was parked more than 1000 feet from the location. I had to search for the van, and it was dirty and smelly.
Lonnie JMy rental was on time I have no complaint
EVERTON WThey very unprofessional, vehicle always duty,they very mean,take too much time to attend you,they do not care about customer service,they still gas,I mean the said for example the vehicle is full of Gas,and is not.
KELVINR SEquipment always duty,poor customer service,they said was full of gas and was not
KELVINR SEverything went smoothly. Truck was clean. Thanks
Alix CClean location and have friendly staff.
Dwayne QI had reserved a van for 8:00 and did not receive it until after 8:45. The manager came at 8:30 and took his time to service me. As I was on the phone U-Haul so they can help me locate the drop box for the key the same manager unlocked the drop box in front of me took the key out and walked off with it. The atmosphere was very unfriendly and the customer service was disgusting.
Akisha KThe vehicle ran very smoothly and I had no issues getting what I needed to get done with this vehicle. However, when I returned the vehicle at 11pm last night the owner was in the shop with about 6 other men, drinking, smoking and playing card games. I was returning the keys when he became extremely aggressive with me. I was unable to find a parking spot because of the location where his shop is and he doesn’t have a designated parking lot for his uhaul vehicles. He asked me if the car was parked, I told him that I parked it in front of his shop. He told me that if he gets a ticket that he was going to bill me for it. I didn’t feel comfortable fighting the matter as I’m a woman and I was in a room with several men. I felt so uncomfortable and unsafe I had to call a friend to stay on the phone with me while I waited for my ride.
Leondria GI will never rent again will Take all my things out of storage . U-haul is a rip off charging for everything, they use to give 5 mike free now you pay for everything ..u such
Debra TThe trucks were extremely dirty inside and out.
Andrean BGive us some snacks 😂
DENNIS WCustomer service in that location is absolutely terrible.
ABDULRASAQ BClean and repear the vehicle
KELVINR SI Rented a 9” van for 6 hrs but returned van in 4 hrs.Right turn signal was inoperable, check engine light was on and there was no utility dolly to be rented in this station that I needed. This U-haul service station was terrible.
Irvin CBack cabin was dirty with stuff left over from the previous renters and the side bottom mirror is only a half a mirror, I didn't notice until I was ready to pull off after the verification. Good thing the truck was way bigger then what I needed it for. The inside cabin wasn't badly dirty and the gas was only a 1/⁴ tb of a tank. Happy there was a gas Staton near by, But great customer service @ auto shop epically since traffic made me a little over a hr late. Hopefully my refund of that cleaning fee is reversed. I was very happy how smooth the process went. Thanks Asia
Asja JGreat service provided by this location.
JOSEPHD JNot the greatest area. They did not have any of the other equipment we needed. We had to drive to another location to get the hand truck and the blankets.
JESSICA RThis site is located inside a filthy auto shop. The office is filthy. I was afraid to sit on anything afraid I might get dirty. No air conditioner in the office and it was loud because mechanic fixing vehicle. When I returned the car, there were men in front smoking marijuana. I will not be returning to this site ever.
RICARDO CVery Courteous and efficient.
DELROY XMileage seems too high
CHET TNothing. Dexter was a professional, well manners. He had everything ready for me when I got there and also when I came back. I pray all people could act this way.
KIM MHave more than one person available to help uhaul customers. I dedicated person leaves, you have to wait until they return.
Lawrence NGreat service
EVERTON WInstead of a mechanic running the office for uhaul, it should be someone else. Not a mechanic.
RALPHE DTruck was on street 3 blocks away i had to guess which truck I was taking it smelled
ANDRES DI was charged for a dolly, which I was never given. No one ever picks up the office phone, so I can’t even dispute the extra unnecessary charges.
CLEON EBe on time for rental pick ups.
Debra L