Customer Reviews for St Barnabas Gulf
(U-Haul Neighborhood Dealer)

673 reviews

6720 Saint Barnabas Rd   Oxon Hill, MD 20745

(301) 686-3171

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(301) 686-3171

6720 Saint Barnabas Rd
Oxon Hill, MD 20745

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Make the drop off box a little less strict when trying to drop off it is kind of dangerous standing there on your phone trying to read and answer questions and taking pictures of the truck which it isn't on the lot that the lockbox is on

Cassandra W. 
Rating:
5.0

The truck was just the right size and helped me a lot with my move

JULIEN B. 
Rating:
5.0

Customer did not leave a comment.

Paulette B. 
Rating:
2.0

Still not understanding the charges and my refund secondly no one never answers the phone or communication

Dawn R. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Piper H. 
Rating:
3.0

Customer did not leave a comment.

RUBY P. 
Rating:
5.0

This was a great experience i would certainly rent a uhaul from you guys again.

edward P. 
Rating:
4.0

More signs

Nick T. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Excellent customer service

Gabriel S. 
Rating:
5.0

Remain consistent in your customer service

Ezel S. 
Rating:
2.0

It was impossible to find this location after dark because it is only marked by a 1x1ft sign. The location looks like a dump.

Vladimir P. 
Rating:
5.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

Customer did not leave a comment.

Madeline P. 
Rating:
5.0

This location was amazing and definitely recommend.

Amy F. 
Rating:
5.0

Customer did not leave a comment.

nicholas G. 
Rating:
4.0

Customer did not leave a comment.

JUNE K. 
Rating:
5.0

The customer service of communication was good!

Ronald Y. 
Rating:
5.0

Everything was great.

lester D. 
Rating:
5.0

The gentleman at the location was so nice and helpful. He saved my truck even though I was running late.

Kimberly S. 
Rating:
3.0

Customer did not leave a comment.

Trevor R. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
5.0

The owner was very nice, accessable and flexible within reason. Location was very easy to navigate.

Arielle H. 
Rating:
5.0

This whole process was awesome!!!

Catherine S. 
Rating:
5.0

Customer did not leave a comment.

Nsia M. 
Rating:
5.0

Customer did not leave a comment.

Letonja L. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
3.0

My issue was the charge of 9.50 for gas that was replaced a little above where I received it but was charged for 2 gals.

ORLANDEDOMINIC A. 
Rating:
3.0

Customer did not leave a comment.

Adnan U. 
Rating:
5.0

Gus was great!

Gary M. 
Rating:
4.0

Customer did not leave a comment.

ISAAC MITCHELL M. 
Rating:
2.0

Overhaul the entire location..hard to find, truck was not available, was issued a van with a large dent on the side

Tim L. 
Rating:
3.0

There should be signage indicating where to go to get the rental equipment, hours of operation. Tried to use the app to pick up the truck but it was useless . Tried to use the app to return the truck but again it was useless.

ALFONSO M. 
Rating:
1.0

I received a key with no contract, and the only reason I even know I was supposed to get one is because my wife rented a van from another location that had one on there.

Jahi B. 
Rating:
2.0

The truck I picked up was filthy. I deal with U-Haul a lot & I've never seen a truck in that condition. It's covid & there were USED NAPKINS left in the truck. That's disgusting.

Stephan T. 
Rating:
5.0

I am missing my receipt from the rental, can you please send it.

Richard T. 
Rating:
1.0

The vehicle was filthy , the location is in a vehicle maintenance shop … very unprofessional and dirty. The vehicle had NO air , it was 100 degrees yesterday. That was ridiculous

Cherri'ell S. 
Rating:
4.0

The gravel area where vehicles are parked is my only gripe. Service was great and I was in and out for both check out and return.

Julian G. 
Rating:
4.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
1.0

The truck that they wanted to give us had no gas in it. At all. And then come to find out the tank was punctured. Then I was told I had to go get the gas for the van

NATALYA R. 
Rating:
5.0

Kayla was excellent in service and customer care.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
4.0

The app needs to be user friendly

Bryan N. 
Rating:
5.0

Everything I'd ok

jose M. 
Rating:
5.0

Keep doing great

Raymond M. 
Rating:
1.0

NO ONE EVER TOLD ME ABOUT ALL THE EXTRA FEES YOU ALL TACK ONTO BILLS THAT ARE ALREADY $300+ I WOULD NOT RECOMMEND YOU ALL TO ANYONE. BUT I WILL SIMPLY ASK MORE QUESTIONS NEXT TIME.

Dallas B. 
Rating:
5.0

Excellent location. Customer service very accommodating. Less hustle on paper works and you are finish in a short period of time. Good job and more power.

Roberto V. 
Rating:
5.0

The young was very nice and proficient.

Renata L. 
Rating:
5.0

Excellent Service

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

Bridgette F. 
Rating:
3.0

Customer did not leave a comment.

stakes S. 
Rating:
3.0

The location was not what I expected but it was an auto garage. Looking for a U-haul company but the service wasn't bad.

QUENDALE W. 
Rating:
5.0

The staff were nice and pleasant . The vehicle was on lot upon arrival. Have a safe weekend. Michael. Forrest. NRP

Michael F. 
Rating:
1.0

This location is shady, I was never asked for my driver license & my card was charged for the truck &mileage the day I picked up the truck. I barely drove the truck but, was charged for 75 miles upon pick up. The truck was not clean & had a funny smell inside.

Sarita W. 
Rating:
4.0

The process in the app and website should say where the rented addons will be. I did not receive the Dolly i rented

Jerry G. 
Rating:
1.0

Customer did not leave a comment.

Tyeshia N. 
Rating:
5.0

Customer did not leave a comment.

Kaila C. 
Rating:
3.0

Customer service was exceptional.

Thyrane G. 
Rating:
5.0

Awesome customer service here

Clate J. 
Rating:
5.0

Just keep up the good work, thanks

arnold N. 
Rating:
2.0

Customer did not leave a comment.

Yohana V. 
Rating:
3.0

Customer did not leave a comment.

Rashida J. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
1.0

Truck was dirty and it rides terrible.

dominic A. 
Rating:
5.0

Keep up the good job

folo S. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

Customer did not leave a comment.

Chiquita D. 
Rating:
5.0

Nothing!! This location is perfect

Keisha B. 
Rating:
3.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Everything was great, nothing needed to be done..

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
3.0

Customer did not leave a comment.

Charisma H. 
Rating:
4.0

Customer did not leave a comment.

Cynthia B. 
Rating:
2.0

The location was inside a garage, it was not clean, no where to sit, but customer service was good.

Chequita J. 
Rating:
5.0

Customer did not leave a comment.

Ardis S. 
Rating:
1.0

Equipment was not clean and was in poor condition. Drop off procedure was not properly explained, employee told me to just drop off the keys, made no mention of requirement to take pictures or record mileage. Extremely frustrating.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

jairo R. 
Rating:
3.0

The store manager was a SWEETHEART! the online check in (with your mobile device) doesn't work well. There is limited bars/connectivity and the website kept crashing. Thankfully, the store owner was awesome and able to answer all my questions.

Ellen L. 
Rating:
3.0

Customer did not leave a comment.

Beverly J. 
Rating:
5.0

Customer did not leave a comment.

Htoo W. 
Rating:
1.0

Try mislead in size of truck

Jehangir K. 
Rating:
3.0

I selected another u haul rental location to pick up my vehicle, but was switched to another location without me realizing it. This caused me to be late for pick up. This needs to be fixed.

Alexander K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM J. 
Rating:
2.0

Customer did not leave a comment.

Paris B. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
3.0

The u haul attendant was polite, helpful and provided great customer service. I will rent from them again.

Gabriel C. 
Rating:
5.0

Customer did not leave a comment.

Sharon B. 
Rating:
5.0

Customer did not leave a comment.

Loraine B. 
Rating:
4.0

Please provide a dolley in the truck for use no matter the size truck you select.

Diannia G. 
Rating:
1.0

The area wasn't clean the truck was dirty in the inside the young lady that took my order her customer service was very well.

Sandrea B. 
Rating:
2.0

Had to go to two different locations due to poor communication. Arrived at initially contracted position and was told the truck was not there. Had to get transport from initial location over to new pick up location. Unable to utilize the app to check in.

Justin P. 
Rating:
4.0

Overall staff was friendly and I understood all explained. THank you for the service

Brenda M. 
Rating:
2.0

Please make sure to call ahead before picking up any of your reservations. The hours posted were not followed at all on the day my reservation was to be picked up. Cost me two wasted Uber rides. Besides that the U-Haul was clean, ran great and the gas mileage on the Van was AMAZING. On top of that the, Area Manager, Charlie was Amazing with helping to assist me and get everything taken care of. He truly saved the day. Thank you Charlie

Laprince J. 
Rating:
4.0

Customer did not leave a comment.

Eric W. 
No reviews have been submitted for this location.

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