The vehicle was filthy , the location is in a vehicle maintenance shop … very unprofessional and dirty. The vehicle had NO air , it was 100 degrees yesterday. That was ridiculous
Cherri'ell S.
Customer Reviews for St Barnabas Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gravel area where vehicles are parked is my only gripe. Service was great and I was in and out for both check out and return.
Julian G.The truck that they wanted to give us had no gas in it. At all. And then come to find out the tank was punctured. Then I was told I had to go get the gas for the van
NATALYA R.Kayla was excellent in service and customer care.
Deborah J.The app needs to be user friendly
Bryan N.Everything I'd ok
jose M.Keep doing great
Raymond M.NO ONE EVER TOLD ME ABOUT ALL THE EXTRA FEES YOU ALL TACK ONTO BILLS THAT ARE ALREADY $300+ I WOULD NOT RECOMMEND YOU ALL TO ANYONE. BUT I WILL SIMPLY ASK MORE QUESTIONS NEXT TIME.
Dallas B.Excellent location. Customer service very accommodating. Less hustle on paper works and you are finish in a short period of time. Good job and more power.
Roberto V.The young was very nice and proficient.
Renata L.Excellent Service
Jacqueline B.The location was not what I expected but it was an auto garage. Looking for a U-haul company but the service wasn't bad.
QUENDALE W.The staff were nice and pleasant . The vehicle was on lot upon arrival. Have a safe weekend. Michael. Forrest. NRP
Michael F.This location is shady, I was never asked for my driver license & my card was charged for the truck &mileage the day I picked up the truck. I barely drove the truck but, was charged for 75 miles upon pick up. The truck was not clean & had a funny smell inside.
Sarita W.The process in the app and website should say where the rented addons will be. I did not receive the Dolly i rented
Jerry G.Customer service was exceptional.
Thyrane G.Awesome customer service here
Clate J.Just keep up the good work, thanks
arnold N.Truck was dirty and it rides terrible.
dominic A.Keep up the good job
folo S.Nothing!! This location is perfect
Keisha B.Everything was great, nothing needed to be done..
Antonio C.The location was inside a garage, it was not clean, no where to sit, but customer service was good.
Chequita J.Equipment was not clean and was in poor condition. Drop off procedure was not properly explained, employee told me to just drop off the keys, made no mention of requirement to take pictures or record mileage. Extremely frustrating.
Matthew M.The store manager was a SWEETHEART! the online check in (with your mobile device) doesn't work well. There is limited bars/connectivity and the website kept crashing. Thankfully, the store owner was awesome and able to answer all my questions.
Ellen L.Try mislead in size of truck
Jehangir K.I selected another u haul rental location to pick up my vehicle, but was switched to another location without me realizing it. This caused me to be late for pick up. This needs to be fixed.
Alexander K.The u haul attendant was polite, helpful and provided great customer service. I will rent from them again.
Gabriel C.Please provide a dolley in the truck for use no matter the size truck you select.
Diannia G.The area wasn't clean the truck was dirty in the inside the young lady that took my order her customer service was very well.
Sandrea B.Had to go to two different locations due to poor communication. Arrived at initially contracted position and was told the truck was not there. Had to get transport from initial location over to new pick up location. Unable to utilize the app to check in.
Justin P.Overall staff was friendly and I understood all explained. THank you for the service
Brenda M.Please make sure to call ahead before picking up any of your reservations. The hours posted were not followed at all on the day my reservation was to be picked up. Cost me two wasted Uber rides. Besides that the U-Haul was clean, ran great and the gas mileage on the Van was AMAZING. On top of that the, Area Manager, Charlie was Amazing with helping to assist me and get everything taken care of. He truly saved the day. Thank you Charlie
Laprince J.The Uhaul personnel were very helpful and courteous.
Robert M.Very nice very welcome. The team thete was great they went above and beyond for me with getting me more dollys. I will always come here and tell others.
tyrice N.Customer service rep was nice and friendly.
Darchelle S.The initial attempt to pick up the vehicle was a nightmare. The cashier at Gulf was totally unprofessional and wouldn't give me the keys. I waited almost 2 hrs sitting on the phone with customer service. Then he finally walked out and said U-Haul called him and he gave us the keys. That placed me behind and I needed to be at an event at 7 am the next morning. We got the utility cart and found the lock for it broken. At that time I didn't want to talk to anyone else so I left it alone and took a picture. I was told I would get a
Warrick R.the customer service was excellent, professional and friendly.
Gabriel L.I was told I could pick up the vehicle at any time. We scheduled for 8 AM, and they told me I could use my smartphone to unlock the vehicle. I'm still not sure how it works, because I wasn't able to do that. I shared my location on my smartphone and started on the process of accessing the truck; however, it said it needed to verify my information first. Okay, fine -- but it never did. I was sitting there waiting for it to happen for a long time. I called as well and was on hold the entire time. Around 8:30, I think, an employee came from somewhere (I have no idea where -- the hours online for this location said it didn't open until 9) and assisted us. She was very helpful and helped us upgrade our truck to a bigger one. We were lucky she was there, because otherwise I'm sure this app on my phone would not have worked.
Daniel F.I had the best custumer service. The lady who took care me was awesome. Thanks a lot for having such a great employees Remby
remberto R.It was fast and easy not like the other locations that I have dealt with. I will be using this location for now on.
Yevette P.There is nothing I can say at this time how to improve because your customer service was excellent.
Julia D.Location customer service was great!!!
Marcellus C.Excellent customer service at this location
eric S.I had a wonderful experience, vehicle that was reserved was available and there was an attendant there as well. I returned the vehicle, hassle free and received my billing invoice promptly. I will definitely use this location again for future moving needs.
Andre W.Service is absolutely well manage thank you uhaul team...??
girlie C.My drop off time was 9:30. I arrived at 9:10 and no one was there. I saw a cell phone sitting on the desk but the door was locked and so was the walk up service. It wasn't until after 9:30 that someone opened the door. All the associate had to say was park the truck and give me your key. I asked about mileage and he told me to do it myself. I asked about a receipt or signing anything and he asked me was I looking for a refund which wasn't true because I knew I would need to pay more because I went over the miles I anticipated. He was very rude and couldn't answer my questions.
Ashlyn H.There is nothing that can be done to improve my customer experience.
gia J.Pick up was unefficient and dirty. The employee working let me know that they did not get around to cleaning the UHaul because a staff member was just fired. She also told me that she did not hold a UHaul for me because "I did not call to let her know I was coming"... That is why I made a reservation... I argued with her and she gave me a bigger UHaul for the same price. It did not fit on my street, but I guess it was fine. Drop off was extremely confusing and there were no spots left in the lot and no one to ask for help. My app did not work and it was pretty frustrating.
Josie L.Maintain the great customer service that I received.
THOMAS S.Very small drop off area that was not easy to find. It's a gas station that also accepts Uhaul returns. Had trouble removing the trailer hitch from my tow ball and the attendant at the gas station did help so that was nice.
Mark M.