Customer Reviews for St Bernard Self Storage II LLC
(U-Haul Neighborhood Dealer)

Rating:

4.0

Everything was great

Rating:

5.0

Cameron was great. Very welcoming and answered all my questions thoroughly.

Rating:

5.0

I used St. Bernard storage based off of friends and family recommendations. I will absolutely recommend them to anyone. Excellent customer care. Great rates. Easy to deal with, transparent service team.

Rating:

4.0

After hours drop off. *Location closed, employee not on premises as expected upon reservation* This location needs clear parking spots and it feels extra sketchy in the dark, given the location. *Not the fault of the vendor* Kay drop slot at ankle level and hard to locate.

Rating:

5.0

Great Guy working here

Rating:

3.0

I rated no and poorly for the St Bernard location because I did not interact with any people. NA should be an option. The limited parking was also a concern.

Rating:

5.0

A great place to do business.

Rating:

5.0

Cameron is just amazing! Knows his stuff and goes beyond to make everything go well.

Rating:

1.0

Jacks up prices. Why pay 140 when ya can pay 88 for the same size unit elsewhere

Rating:

5.0

Cameron was fantastic! Made everything so easy..... Thank you!!!

Rating:

4.0

Cameron (the man at the desk) was super helpful and extremely pleasant!

Rating:

5.0

The gentleman that greeted me was very friendly. He quickly checked us in.

Rating:

5.0

everything went very smooth

Rating:

1.0

The location is difficult to find and out of the way. When I arrived there was a sign on the door that the office was closed for lunch. I texted the number listed on the door and got a response from Cameron, that it was OK to leave the truck there, as it was not the location that I had scheduled, and I was returning it a day earlier than scheduled. I completed the check out via the app. When I got the bill via email I was charged for 3 extra days, even though I returned it 2 days past the original schedule date, although I did arrange for the extra days before the original contract was complete. I was 37 minutes late returning it by the time I completed the return process on the app to avoid the 3rd day charge. I was told by a UHaul customer service rep that its up to the agent where I returned it (Cameron) as to what I am charged. After learning this the day after I returned the truck, I texted Cameron twice and called him and left a voicemail message but never heard back from him. I can only take this to mean that he was no longer interested in communicating with me and was going to charge me the full amount. So much for good customer service, especially during this holiday season.

Rating:

5.0

The man working that day had the truck all ready to go for me on arrival. He was also very friendly making this a great experience.

Rating:

1.0

They auctioned off ALL of my things in my storage unit without notifying me of the possible auction date. ALL MY DEAD PARENTS, DEAD BROTHERS THINGS, ALL PICTURES OF ALL 3 OF MY CHILDREN FROM THEIR BIRTH EVERYTHING FROM MY CHILDHOOD!!!!!!! ABSOLUTELY UNACCEPTABLE

Rating:

5.0

Customer friendly

Rating:

5.0

All good! Thanks!

Rating:

4.0

Rates

Rating:

5.0

Cameron was a huge help. Very kind and courteous and Handles his position Exceptionally Good.

Rating:

5.0

No complaints

Rating:

5.0

No comment

Rating:

5.0

I didn't get his name but the guy who checked me in and took my payment could sell me the building. He's got such an amazing personality!

Rating:

5.0

Cam is awesome !!

Rating:

5.0

Perfect experience. Knowledgeable and professional staff . Great customer service

Rating:

5.0

Really impressed with my experience at this UHaul location, customer service was very on point.

Rating:

5.0

The customer service was excellent

Rating:

5.0

I thank you for the service and the staff that work at the St. Bernard Storage. Staff worked with me and was very nice to us both. If I need storage again, I will return!

Rating:

2.0

The truck cabin was filthy, and even worse, the ramp was covered in glass.

Rating:

4.0

The apps location setting never works. I'm sitting outside the door and it still says it can't find my location.

Rating:

5.0

While the truck I rented was okay it had definitely been abused in the recent past and you could still tell it was.

Rating:

3.0

It was alittle creepy and tucked off

Rating:

5.0

Despite being very busy Cameron made me feel like a valued customer.

Rating:

5.0

Staff Cameron was great and you should do whatever you can to keep him!

Rating:

4.0

My reservation was # 78447736 and I used the 24/7 pickup service to get my truck. My UHAUL associate was fantastic, but your 24/7 service needs ALOT of work. My "10-minute process" turned into an 80-minute test of my patience. My location was showing me 0.4 miles away when I was actually there. My associate, Chantelle ???, walked me through a couple of steps to try and get me showing as 'arrived'. When that didn't work, she took the next step and made the rental happen. She was extremely helpful, very pleasant to deal with, and frankly saved this transaction for UHAUL. She deserves any and all recognition and/or reward that can be given. Please let her know this and thank her for me.

Rating:

5.0

Good customer service

Rating:

5.0

Would love some day to update your truck to get better gas mileage!

Rating:

5.0

I was very pleased with the services provided. The staff were always great to deal with!

Rating:

5.0

I think the truck needs transmission fluid ,and if y'all can install backup cameras that would be great

Rating:

4.0

Cam was excellent. Very helpful and went above and beyond. I truly appreciate his help and his passion for what he does.

Rating:

4.0

I was quite satisfied with the facility and the staff. I have recommended you to several people. I wish the office hours were a little longer. If the need arises I would use you again.

Rating:

5.0

Excellent customer Service

Rating:

5.0

Fantastic service!

Rating:

2.0

It was a pretty decent place years ago but since the new owners took over it has continued to go downhill and rent continues to go up. I've been there over 20 years and happy to be gone.

Rating:

4.0

I’ve used my drop off location before I’ve never had a problem with the guy that runs it. I believe his name is Cameron and he does a great job too.

Rating:

3.0

My preferred location was changed the day prior, so this created an inconvenience.

Rating:

5.0

Cameron and all associates were very nice and helpful.

Rating:

5.0

You wanted the bed of the truck swept upon return, but you should know that the truck bed was NOT clean when I picked up the truck - the last person did not sweep the dirt out and I had to do it before I used the truck.

Rating:

4.0

I just dropped the truck and key. Didn't see anyone or go inside.

Rating:

5.0

Awesome visit much better than Bramble Towing. A little farther but worth it.

Rating:

5.0

Everything was very organized and timely.

Rating:

3.0

Have staff available. Checking out online was a pain.

Rating:

4.0

Small lot made ingress and egress a bit stressful.

Rating:

5.0

The location is great. But everytime I do the 24/7 check in or return at any location the app or website always throws some sort of glitch and I wind up needing to call support. They have always been helpful though.

Rating:

5.0

The employee at this location was so kind and helpful! His demeanor was just so pleasant and it made a positive impact on my day.

Rating:

5.0

When I met the black male clerk a year ago I knew this was where I wanted to come. I don't want to go to any other location as much as possible. 🥰🤜🏾🤛🏾🤗 Thank you!

Rating:

3.0

The move out date on this notification is incorrect. I moved out on 1/27/2023 and spoke with someone at the facility that day prior to moving out. I also informed the person that entered a move out date of 2/10/23 of the correct date. i also called the office and received the answering service on the move out date and was told that the information was placed in the system that day and i Should receive a call or email regarding that and never did.

Rating:

5.0

The on-site manager, Cameron, was friendly, helpful, very professional and quite knowledgeable. Dealing with him, took 'the sting off' having to leave half my possessions in storage for several years. He was/is a godsend.

Rating:

2.0

Didn’t charge for extra gas until after check in even though I have gas receipt showing a good amount of gas put in but the damn tick doesn’t move inside the truck. Low key scamming people of all their pennies

Rating:

5.0

It was great. I will definitely use again if I need a truck.

Rating:

4.0

nothing

Rating:

5.0

The cab was dirty. Everything was sticky or had some type of residue on it. The cab also smelled of urine.

Rating:

5.0

The lady at the return center was a great help, She did a FANTASTIC job Thank You

Rating:

5.0

Cameron was great. Very friendly and honest about everything.

Rating:

3.0

It's not full service. The desk man did not have a wrench to removed my wrong size ball and neither did I. He did go out of his way to solve this problem that I caused.

Rating:

2.0

The representative was friendly. The truck was presentable. The office was dirty. There gas tank was only 3/8 full, so I had to buy gas before I started my move. The price of 19.95 a day is misleading. I kept the truck for 2 hours, drove 31 miles, spend 25 dollars on gas and had to pay more than $70.00, so the price is $70.00 a day.

Rating:

5.0

Had little complications with the self log in but it was a great experience.

Rating:

5.0

I have comment

Rating:

5.0

I had stuff in storage ranging from appliances, electronics, clothing, to collectables for about four years. I never thought about the security and safety of my possessions because access to the area is so well controlled. The area around the storage units is kept clean and the storage units are clean and dry. If the lack of climate control is important, then this is an excellent choice. The staff are friendly and supportive.

Rating:

5.0

It felt secure but not well lit at night. But other than that I liked having a storage there.

Rating:

5.0

Very professional staff...

Rating:

5.0

There was a leak in my unit but the staff took care of it.

Rating:

5.0

The storage manager Cameron was very helpful and professional

Rating:

5.0

Cameron is the best!

Rating:

4.0

Very clean unit. Friendly staff!! I selected the Rent Now option and lock wasn’t in unit, so luckily I went during hours, so the office was open and I was able to get my lock.

Rating:

5.0

Thank you for the oppurtunity to utilize your storage facility.I found one closer to my home .please refund my card.STorage area is very nice and i would referr you to others in need.