Customer Reviews for Stack And Store
(U-Haul Neighborhood Dealer)

945 reviews

16 Dooley St   Crossville, TN 38555
(Downtown)

(931) 484-5886

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(931) 484-5886

16 Dooley St
Crossville, TN 38555
(Downtown)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darrell P. 
Rating:
5.0

Customer did not leave a comment.

JACOB P. 
Rating:
1.0

They never told me that there was a hole in the roof of the truck that was patched with duct tape. So my mattress got wet. But on the back of the sheet it had it on it but never told me. Very deceptive.

ROBERT L. 
Rating:
5.0

Thank you!

Barbara M. 
Rating:
1.0

Customer did not leave a comment.

Christina M. 
Rating:
5.0

Clean the glass and the mirrors

MICHAEL S. 
Rating:
5.0

It was a quick and curtious experience!

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW F. 
Rating:
5.0

NA

LARRY T. 
Rating:
5.0

Customer did not leave a comment.

tammy W. 
Rating:
5.0

Check in and out was very easy and fast. The cs rep was very friendly . The office and truck lot is very clean and organized. Best u-haul office I have used

WILLIAM F. 
Rating:
4.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan K. 
Rating:
5.0

Very friendly and knowledgeable

MONTY F. 
Rating:
5.0

Customer did not leave a comment.

NORMAN L. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Great place to rent your uhaul great helpful people

LOUIS P. 
Rating:
5.0

Give the ladies in the office a little bit of air conditioning. I sweat more in the lobby than I did outside.

KEITH G. 
Rating:
5.0

Doris and Chris were very nice, helpful and professional! I would conduct business any time with them.

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

CASSANDRAG G. 
Rating:
3.0

Customer did not leave a comment.

BRUNO B. 
Rating:
5.0

The store owner was very helpful and helped me attach the tow dolly to the van. Everything went smooth despite being last minute

MAIASIA G. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

my 65 inch vizio tv was smashed beyond repair

LARRY K. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN H. 
Rating:
5.0

Customer did not leave a comment.

KERRY A. 
Rating:
5.0

Customer did not leave a comment.

JEROME S. 
Rating:
3.0

Customer did not leave a comment.

DANIEL C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

Justin A. 
Rating:
5.0

Love the lady at this location. Very kind and helpful.

Beverly P. 
Rating:
3.0

Customer did not leave a comment.

Edward S. 
Rating:
3.0

Equipment was dirty

DAVID T. 
Rating:
5.0

Everything was fine and as promised; dropped off on Sunday when office was closed; was able to complete transaction over phone Monday without going back to office. Lady that helped me was friendly and helpful.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Very friendly, very helpful

MONTY F. 
Rating:
4.0

This location on Dooley street was great. Original location let me know 3 hours before pick up that they did not have the trailer despite booking 2 weeks in advance and calling the owner.

david K. 
Rating:
5.0

Truck handled great, easy to drive, no issues!

NANCY L. 
Rating:
5.0

Good experience here. I would use them again.

John H. 
Rating:
5.0

Very disappointed at the national uhaul for not oneoing that the pervious Uhaul Miller mart spot in crossville was no longer in business and was still allowing customers to not only make appointments and rent trucks but also allowing customers to pay for trucks at a uhaul location that was no longer running. However, the woman who the Stack and Store uhaul worked extra hard to help us get everything figured out was kind and apologetic.

Clifford K. 
Rating:
2.0

Got truck that had problems with motor, and had 2 tires bad.

christen C. 
Rating:
5.0

The lady that assisted me could not have been more courteous. She was very nice, personable and helpful.

JONATHAN J. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

made our job a lot less stress. thank you

Denny S. 
Rating:
5.0

Customer did not leave a comment.

MELODY P. 
Rating:
5.0

On the Holiday weekend, they came through.!! Excellent

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JEREMY ADDAM W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Hooked transport up for me. Good service.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

EZEKIEL K. 
Rating:
5.0

Customer did not leave a comment.

LARRY T. 
Rating:
5.0

Thanks for making this go smoothly

Bernard W. 
Rating:
5.0

Even hooked up car dolly for me.

MARK B. 
Rating:
5.0

nothing you all are awesome, nice,and all over fine people

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

The local store was wonderful. They were prompt and very helpful. The cooperate customer service on the other hand was terrible. Tried to use the online return features but they didn't work. The customer service rep blamed me and refused to help. That's quite sad when uhaul's services have a problem but the customer is blamed. I know nothing will be done about it. Just a shame when the cooperate offices ruin great service from the local establishment.

Ethan M. 
Rating:
5.0

Doris was very efficient and friendly. She was able to find someone to give me a ride back to my house. She went over and above what was "necessary". I would definitely recommend Uhaul and Doris!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

D C. 
Rating:
1.0

I was charged $30 for gas but I left the truck with double the gas that it had when I picked it up. The inside and outside of the truck was not clean. Horrible experience.

JAMES R. 
Rating:
4.0

They were very helpful and knowledgeable.

Lori B. 
Rating:
5.0

Nothing needs improvement .

JAMES B. 
Rating:
3.0

Took for ever to get checked out after reserving on-line. At least 15 mins just gor me.

DOUGLAS L. 
Rating:
5.0

Super friendly

CHAD S. 
Rating:
4.0

Lady was very nice and friendly

GARY C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

Customer did not leave a comment.

BRENT F. 
Rating:
4.0

Customer did not leave a comment.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

It wasn't nothing to improve it was nice prompt easy access And had what I needed not once not twice but three times Thank you very much

BENJAMIN U. 
Rating:
4.0

Half day pricing on car dolly. Only needed for 2 hrs local. Found out later I could have got tow truck for $25 local. Dolly pricing for local should be close to same.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Timothy B. 
Rating:
3.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

Nice, friendly, easy drop off

KARL M. 
Rating:
3.0

Have the owners on site

AVERY W. 
Rating:
5.0

I have used this particular uhaul location 4 times in the past 3 years and I have always been extremely happy. The staff is always so nice and welcoming and I will reccomend them to everyone.

Erin W. 
Rating:
5.0

The personnel were not only friendly but assisted in every way possible.

Charles C. 
Rating:
5.0

Nice lady very helpful

johnny C. 
Rating:
5.0

It was nice to drop it off on my way back to drop off people that helped me. I had to be at work , it makes it nice to have the drop off after hours.

Dorothy M. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Excellent service!!!

bobby M. 
Rating:
4.0

Customer did not leave a comment.

Alan N. 
Rating:
5.0

My expenses were much higher than expected.....

RICHARD DOUGLAS A. 
Rating:
5.0

The lady there was very nice and even came out and helped hook up the trailer.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

LARRY JAMES C. 
Rating:
5.0

Customer did not leave a comment.

steven C. 
Rating:
5.0

Customer did not leave a comment.

jeff W. 
Rating:
3.0

Customer did not leave a comment.

Shirley C. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

JACLYN W. 
Rating:
4.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

They were very friendly and knowledgeable

Holly B. 
No reviews have been submitted for this location.

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