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Rob L
Customer Reviews for Stack & Store Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Yes, the Best service ever.. Clean truck, helpful with no unforseen charges. Very accommodating. If in Aberdeen Maryland, you ought to see stack and store for your truck rental.. No gimmicks and Great service...Thank You
GILDA MVan had bird poop on the interior going down the side of the door. Also the interior back of the van was dirty. Staff at location was very friendly and helpful.
OWEN SEverything at this location was excellent I really like the attendant there they were very respectful professional and transparent
TERRY EDrop off spot - no personal, but easy, well lit facility
Amanda EProcess was fast and efficient. Van was clean
SHARRON SI felt overcharged for 1hr use of vehicle due to mileage costs and fees. I paid $41 for + gas for 12miles and 1hr use. Too expensive and would not use again
JENEENE RScott was amazing! He was able to get me the time frame needed and processed and scheduled me quickly. He was great!!
CIERRA CCustomer service rep stepped up and made my customer experience a great one. Very professional and helpful. Thanks and I will be using you in the future
CLAYTON RI dropped the truck in snow, couldn't find key drop box and had to carried the key with me. They called and texted me about the issue and maintained good communication. I went back the other day to drop the key (still within my rental period). It's not a large U Haul location but it's very convenient for me.
Weimin LI have rented here multiple times and always receive excellent service. The trucks are always clean and Scott is super helpful
KELLYANN PThe app was easy to use.
Teresa LStaff excellent with quick service! Very friendly & helpful! Couldn't ask for better service
CHRISTOPHER WEach time my mother and I go to rent a van from the Aberdeen location, the gentlemen in the office are so kind and extremely helpful. I will only rent from this location. Thanks guys!
NONNA KScott was great!
KELLYANN PJust keep doing what you do.
Anthony HI visited the location the prior day. I was told this would be a seamless process the next day with the app pickup. I waited over a hour trying to get verified because I had a out of state license.
Harold MEverything is good
KENNETH WThe app is not that good and employee helped bc app was not working . Give the place and employee 5 star !
Bryan GThe location detection in the Android app didn't work. I used Chrome for pickup. Natasha from service desk was very helpful.
Valerii CNo improvements are needed
Anthony PGood service, quick and efficient.
Ramona HI was having a great experience and wanted to leave a great review until my uhaul was checked into the system late and I was charged an additional day. My uhaul:was returned around 10:50A on Saturday. I handed the associate the key and he said all done, I’ll receive the receipt via email. I was surprised it was that easy. I then asked him for the key so I can take a pic of the odometer. He never checked the mileage or for damage in my presence. I didn’t receive a receive an email until Monday @ 4:57p. This is why the promissory note or receipt isn’t signed by me. The associate waits to 11:34a to return the uhaul to the system and my new day start time is 11:30a. Mind you the store was empty, so he can’t even use helping other people as an excuse. Your cameras will reflect all of this. Please rectify this immediately! I will be calling when the store opens. Steve was excellent and very kind.
Karen MTruck was waiting for me as promised. I had a one-way rental and reservation provided one address to make return. Same address provided on the email confirmation. I received a call from another location the following day about where the truck was. I told them where I dropped it off. Overall equipment was fine, clean, etc. Online booking and app was clunky and could use some improvement.
FRANCIS BNothing, Everything is good the way it is. It took me all of five minutes. I was in and out. Great service. Truck was clean and ready to go.
Roy BPeople were very kind understanding and I would recommend them to anybody Excellent job U-haul
Donald JWorker at the desk was very friendly and helpful. Overall a very smooth experience!
Jennifer SI’ve used this location many times. And I just recommended it to my neighbor today who came by to ask me about it. Great truck.
CHRISTOPHER MI honestly can't think of a whole lot. Maybe lower the prices haha. Actually I was kidding about that the prices were very reasonable I think but I really couldn't tell you because I was happy everything went great and I appreciate it everything you all done for me. Thank you so much. Hopefully we'll see you again soon 21
Amanda JWas not explained the rates . was told it would be closer to 90 dollars . it ended up being 167.01. Truck was not checked in by the attendant at the facility when the truck was returned .
dale dCharges were added that I was not responsible for. They were refunded to me. I just had to stay on top of the matter. That made it difficult.
Bonita CThe gentleman dispatching my truck was courteous, professional and knowledgeable.
Scott BDid overnight drop off just had to put key in slot
Sharon TThey called customer service and found me something available for the time i needed it. They went the extra mile. They were put in a difficult situation
dawn kVery good experience,
Delores JLoved everything. No issues.
Eric EYou don't have to improve on things you do everything just right thank you
DEBORAH C100% satisfaction keep up the same great customer service
Lisa LHave more options on website for same area drop off and to have the mileage expenses overviewed to have clarity on how much you will pay for projected amount or miles used/driven.
liberio mEveryone was very friendly and helpful 🙂
Teresa ITop notch service
WILFREDO MTop notch service
Fred MIt was easy and the gentleman working made everything go smoothly.
Joshah JFrom telephone rep Juan at customer service to the pickup location attendant everything went smoothly. Thank you
Marc FI had no issues and expect to utilize this location for another rental in a few weeks
Michael KI was supposed to get a receipt emailed to me and still have not received one. Other than that things were good!
April TThe sales gentleman was very friendly and helpful…
Don B