The pick up location was changed by U-haul by one hour. This delayed my move 2 hours. I reserved a 10 foot van on June 12th (over 2 weeks in advance) in Norman Oklahoma, for pickup on June 28th. On June 27th, one day before, I receive a call from U-Haul regarding the location change. This cost me more fuel and more time. At drop off in I get charged by U-Haul an additional $27.62 for fuel. I do not feel valued as a customer.
Vit J
Customer Reviews for Standridge Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was difficult picking up the truck with the location closed. Had multiple issue's using the website. Customer service was very helpful & assisted with navigating the issues.
Chris JThe check in and out was very simple. The truck was well maintained and clean. Would rent from u haul again
Shaune TNever saw or spoke to the drop off location so, “na”.
Keith MVery helpful and friendly staff.
MATHEW NThis location totally dropped the ball on my uhaul experience this weekend! I won’t recommend Standridge to anyone!!!
HEATHER LNothing
CLYDE SCheck the orders. I was supposed to have a moving dolly included but didn’t.
Aaron WYou guys are great!
HALEY CNothing
Floyd BI like that and this location, they show you all The features of the equipment hook it up and make sure you look comfortable with the equipment ....awesome.
cedric pNothing off hand.
Randy MI dropped it off after hours, but previously the people have been super nice.
Karen PEveryone I spoke with was really helpful. Whether it was Jeff who helped over the phone with my questions and reservation or Jessie who rented me a uhaul 4x8 cargo tow. They both were professional and considerate.
Lydia SThe location was great, and so was the staff there. The truck was clean, and they gave me great assistance. They even went to another location and brought in a truck to suit my move. The problem was the truck's a/c wasn't working, and we had temps in the 90s. Very uncomfortable . There was also a mechanical problem that had to have been noticeable as the front end had some kind of problem. The driver of the truck checked under the truck to see if it was the universal joints and that wasn't the problem. We turned the vehicle in and reported the problems we encountered. Can only hope U-Haul will get the truck up to standards so the next customer has a smoother move. The truck was difficult to handle due to whatever problem existed. Not sure where the responsibility lies in maintaining the truck. For having less than 67,000 miles on the truck, was disappointed it wasn't in top condition.
SANDRA FNada everything was good. Thx
HILDA BThe building had broken windows, looked deserted and wasn’t even open at time of drop off. It was the middle of the day, not late, super early, just middle of the day. Frustrating when the U-Haul website said I did not exist and spent an hour on the phone just for them to say to put the keys in the box and not worry about it.
Cole SPut up a cash deposit was told I would receive it upon rental completion - lie. Upon returning trailer was told deposit would be a check - horseshit - that I would receive in 5 business days - total bullshit Now up to 3 weeks before I receive a refund check for a deposit i used CASH for - what a load of garbage
Priscilla WThe guy is a jerk and needs training on the U-Haul system.
James BFrustrated first experience with U-Haul. The service is extremely poor at this location. Took an hour for them to enter my order and load blankets and dolly. He never told me when he had loaded the stuff. I had to go open the back door and check. VERY disappointed with Standridge location. I dropped off the vehicle and trailer at the AC storage location in Ada, Ok. The service was extremely friendly and smooth.
James BFriendly and professional
Wendell BNo comment
Jeremy CHOWEVER, I felt harassed and hounded by the phone support which had nothing to do with Standridge!! Standridge told us to estimate when we might pick it up so I estimated. We did not arrive at that time, it was an estimate! We were called TWICE by uhaul and told us they were canceling our reservation because we were late - it was an estimate. They were RUDE on the phone I felt like!!!!
LISA DAll was good
Tammy SI would have liked to have a jack on the tongue.
Charles RNothing.👍
Homer CThank you
Paul AThe guys at the drop off place were great, too! Very courteous and helpful.
KEVIN SNothing
Harold DEverything went well and I will be using U-Haul again for trailer or truck.
Paul SHave always been pleased with prior rentals, until this time. Attendant hooked up trailer, sent me on my way. Get home to move trailer to another vehicle, lights weeent hooked up, and no cable to hook up lights. Back to rental location. Get cable, now drivers side brake and turn signal doesn’t work. I’m told that it has to be in my vehicle. I knew better, but now was behind schedule, so took the trailer as is. Prior to return, I tested my truck wiring, and lo and behold, it tested good
Jason HThe cab was dirty and there were peanuts on the floorboard.
MICHAEL RSo glad to have U-Haul location in our small town, but the mobile check-in was difficult. Perhaps my phone caused some of the problem, but people should not expect "live" help at the location. I talked to reps 3 times and we finally completed the check-in, 45 minutes later. The average person might want to get assistance from a friend.
Steve FThey didn’t explain that a one way trip would cost me almost $200 for one day for a car hauler and then when it was already too late I end up getting stuck with the trailer for 2 days that I didn’t even need it for because I couldn’t get it back to them because no one at 1-800-uhaul could even help me change the reservation! Terrible experience! I need a refund for the extra 2 days I got stuck with that trailer!
Christopher DThe passenger side rear inside tire was flat…I caught it before I left for the move but it should have been checked before I picked up the truck. I used roadside service which was very quick and easy to replace the tire.
CARROLL WRemove counter pick up from Buddy’s website. Also the guy they called on the phone was somewhat rude with me. The ladies were trying.
Connie HThanks guys for helping my family get moved. Thanks uhaul!
CHRISTOPHER RMy very last experience with U-Haul. This location did nothing wrong. It was Del City that did me wrong.
john hMy experience was excellent. Thank you!
TERRY MI was very disappointed how low the fuel level was on the equipment. Furthermore, the equipment had squeaky belts and shorty after leaving, the check engine light came. I had to ask for the moving pads I had purchased with my rental. The staff was friendly, but attention to detail was lacking. I realized later than the fuel gauge on my equipment was malfunctioning, which led to me overfilling the equipment with fuel prior to return. This cost me over $100.
reagan sOnly thing… was too expensive… I don’t understand charging a man per day for truck then by mile as well on top of that… should be one flat fee per day period..how 6 days cost me over $700 dollars when you include truck rental,mileage fees ,insurance fees etc plus the gas I used moving plus put back in after I was done.. I could’ve probably paid someone less to move for me. Lesson learned I reckon. Note I only traveled a total of 184 miles, U-haul charged me 29.95 per day plus 1.09 per mile ? In my opinion they really took it to me on this one! It’s not the guys at Standrige fault however , it’s all on how U-haul operates.
CASEY NDropped afterhours
richard s