Customer Reviews for Stanford Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stanford Automotive

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Darin C. on

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Customer did not leave a comment.

Joseph W. on

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Drop off location packed, no room. They told me to drop it across the road, narrow dirt drove way that had one way in, no room to turn around and a lot of junk vehicles. They didn't offer to help drop trailer off and only went across the street to where I was after I got it off trailer and stuffed it in the only available space. Not friendly nor helpful.

Ken G. on

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Lloyd S. on

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Ron L. on

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Friendly folks, lot is too crowded, cars every where.

MICHAEL W. on

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Tyia P. on

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Randy F. on

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Randall B. on

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William W. on

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I rented from another location that was not open on the weekend and you did not let me know that. I had to spend 30 minutes on hold waiting for customer service to pick up. I ended up getting one from another location. I was supposed to pick up the first one by phone but couldn't find a key. There needs to be some better communication.

Adam T. on

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Mark K. on

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Melissa W. on

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No indication where to park vehicles when dropping of after hours. Could not find the box to put the key in. Turns out it was on a fence across the street from where I parked the vehicle. I returned the truck with more than a quarter tank of fuel where I picked it up being nearly empty barely making it to the gas station. Was not happy

dorothy M. on

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Carl w. on

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Had things inside the truck and was filthy. The staff was unorganized and not trained well.

Chris M. on

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Keith I. on

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Returned the truck on Sunday store was closed but used the drop box. Spoke with someone in charge that answered the phone with “hello” and no mention of uhaul. Then I got charged for two extra days (80.00$). because they took two days to process the return. No phone call was made to me before charging my credit card for explanation.

lawanta b. on

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NO HAND TRUCKS. NEED THOSE WHEN MOVING. VERY BAD REVIEW FOR THAT

John L. on

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I drove the truck I rented 11 miles and Stanford Automotive claimed I used 1/4 tank of fuel and charged me $31.45. I checked the fuel gauge when I returned the truck and it had not moved. When I spoke with them they said that's what the fuel gauge read when they checked the truck in Monday morning. I left the truck in a unsecured lot across the street (where I was instructed to leave it). They didn't offer to try and resolve the matter but told me to contact UHaul if I had a complaint. Not only am I contacting you, I'm filing a dispute of charges with my bank and will post on local social media sites to beware of renting UHaul equipment from Stanford Automotive. I have been a good UHaul customer in the past; no more.

jennifer l. on

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the pickup location was not easily accessed due to the business parking junk cars and parts in the roadway. they were disorganized and unprofessional

steve s. on

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kenneth w. on

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Truck was was rented for two day 8/3-8/5. truck was returned on 8/4 before they closed at 2 pm . my credit card was charged an additional charge of $ 85.60 because truck did not show being returned until 8/9. Been on hold with Customer Service at UHAUL. COM for almost 20 minutes , yet to speak with a customer Service rep.

Philip B. on

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Graham T. on

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Terry Standford has been a friend for over 20 Years. I highly recommend his Automotive shop and his U-haul service

Julie S. on

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There was a short in the trailer wiring that blew my fuse that controls my AC & blinkers. Because of this, I didn't have AC for my entire move. I told this to the lady that I turned my trailer into, but she didn't seem phased or she didnt care.

Stephen D. on

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Samuel C. on

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Phil O. on

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The place is a dump. NO parking, trailers hard to get to. I will never rent from this location again. Very tight to move around. Never AGAIN !!!!!

Chisung L. on

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I made a reservation online to pick up a 10' truck at Lannett, AL on May 4th. I received a call from 205-979-3013 on May 4th at 8:57pm. The person introduced herself as a uhaul corporate rep, told me that vehicle is not available at Lannett, AL but she said I can pick up a 22' truck in LaGrange, GA but the rate will still be same as 10' truck. When I arrived in LaGrange, they didn't know about this and charged me for 22' truck rate. Today I called uhual corporate, and she said that whoever I talk to is different marketing group. I told her as a consumer I do not know the difference, uhaul is all uhaul to me and told me that since I used the 22' truck and she cannot find call recording or record of my reservation. She cannot help. I talked back and she said she is going to disconnect the line and hung up on me. My experience with uhual sucks and I advised my entire company, friends on social media this story. I asked for call recording and uhual sent me an email saying that you had a technical issue and can't find the call recording.

steve s. on

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Customer did not leave a comment.