I got charged $66 dollars 5 hours after I had paid for the truck $317. $66 that I never authorized or agreed too. I still need that refunded to me.
Juan H
Customer Reviews for Staples Corner Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The man behind the counter said he knows nothing about the rental that the man who takes care of that part of the business was out… hard to understand and NO PHONE NUMBER to connect with this location… GO ELSEWHERE!
ROBIN MI reserved the truck close to my house. They had me drive past 3 lots with same size truck 20 miles away to get truck. Very dissatisfied
Richard GWaaaaaay less upselling and make the checkout and in 30 times faster. That process was a headache. The reservation process online was annoying, the time it took to go through everything, having to listen to the same thing that I had already read was frustrating. Y’all know what we agreed to online, why make us go through it again during checkout. And the having two verifiable phone numbers at checkout was dumb too. Y’all should have done that before hand. Checkout should take less than 2 minutes. The Online reservation process should be much faster too.
Elmer B