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Brian T
Customer Reviews for Star Auto Tech Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had used this location before a few month ago and returned because they customer service was excellent. Thanks for making rental smooth.
Michelle RExcellent
Aditya SThe staff were very polite and accommodating. The truck I rented was old and had a few miles on it, but got the job done, despite the engine light coming on and staying on during my rental.
Peter SThe person at the counter was very knowledgeable and helpful.
michelle rAmazing service
anthony aI was given a truck that was completely dirty and filled with dirt. I have to make an official complaint as I have taken the pictures. I had to broom the truck and clean it before using it for my moving and then clean it again before dropping it off.
Kashif YThe experience is extremely bad, when I got the key, I was told the uhaul gas tank was full and I need to fulfill the gas before I return the vehicle . The customer representative Shivani told me that, I trusted her so I didn’t double check when I first got into the car. When I drove out I realized the gas tank wasn’t full but I thought I can explained her later and got the refund. So after we used the uhaul (we only drove 37km), I went to filled out the gas. I paid $40 for the gas which I didn’t use (we kept the receipt and proof of the mileage). So when I went back to the uhaul spot, she refused to give us any explanation, and tell us she can do nothing about it as we I have the proof. I felt very bad because I tried to do nice to the company by filling out extra gas, but the company just took advantage of me. And I felt I got scam, I wouldnt feel comfortable recommending this to my friends, and I suggest uhaul to inspect every vans more carefully to see if the gas tank is really full so that next costumer won’t get scammed
Caidong HKeep up the good work
ALADIO JI'm very pleased with my experience at the U-Haul location--1302 Ellesmere, Scarborough, ON. The staff was great, the truck was clean and ran perfectly and the price was reasonable. Definitely gets a recommendation from me.
WILLIAM MHeating was not working of vehicle How a person in winter is supposed to drive a car without heat in canada? Even after prebooking the ride i i got such vehicle Extremely unsatisfied Will never rent uhaul
Omkar BExcellent, thank you.
nino mWrong mileage and wrong gas metre
Sanghyub Hthe vechicle did not comes with full tank of gas , I fill up 13+ liters of gas at the Gas Station down the street , before I start the trip.
Siu KUsed contactless drop at night.
Yasir MI got the Uhaul 1 hour late than scheduled , as a result I had to pay extra charges to mu movers guys and when reported to Uhaul they don’t even bother about this. They don’t care customer’s time. Poor service!
Shombhu NIn general, when I have a confirmed reservation for a 20ft truck at a specific location and time, I don't want or need a phone call the night before telling me it's no longer available. In my opinion, the onus is on U-Haul to honour that reservation by by whatever means necessary and not suggest an alternate 15ft truck or have me drive further afield to a location that does have a 20ft truck, which was the case. This change cost me more money and time which was not appreciated and no compensation. That, U-Haul, is how you can improve for the next customer.
KENNETH MUnless it was free nothing else was needed. The service was excellent the workers at front Desk was amazing. The total experience was very well and professional. Thank You Star Auto Tech.
Lorenzo HThe 9ft van I reserved originally was not available at pick-up. Initially, I was asked to go to another location to pick it up but was not offered a ride to get there. Then the manager offered me a 10 ft truck but I had to pay for more on mileage charge and was not offered any compensation. I hope they can management the rental vehicles better in the future.
Alain LWas very satisfied with customer service picking up and returning.
Carol QI waited 30 minutes at the queue for a free CSR and got interrupted multiple times during the check out process. The assigned vehicle was blocked by another car from the shop and waited another 10 minutes.
Ray HDharesh was very professional and treated my visit with utmost importance and was ready and willing to provide assistance as required. Kudos to Dharesh.
Cliff RFront desk was friendly and nice but forgot to include our dolly’s and we were too far away when we noticed.
Melissa HNeep the car clean, 2 time I book a car but unfortunately the Car was have problems and soo much dirty specially the driver side , when I bring the car back I asked one of employee the is soo dirty and he told me you have pay I ask him I have to pay for the driver side he said yes. And it was very funny for me .
Mahfooz WCustomer service at the counter was excellent!! He was friendly & helpful.
HEATHER SFuel was nearly empty when I pick up the truck but the shop said I have to refill the gas up to 1/4 when I return the car.
Chun HStore owners are some of the friendliest and personable individuals you'll interact with!
Bobby HShe was wonderful and friendly
vishnu gAssociate was friendly and very accommodating!!! Would definitely recommend this location to everyone!!!
Arnold RVery fast, easy and efficient, friendly.
Luc MThe lady is very nice, easy going, even when she's swamped and dealing with a lot.
Jason JDaniella at the front desk was patient, courteous and informative. She made the moving experience much more pleasant. Would definitely recommend this Star U-Haul location because of how she helped us!
HEATHER SThe vehicle we reserved was NOT available. We had to wait 45 minutes while another vehicle was found for us and it was not the same type of vehicle we had booked.
Lilian TPicked up a moving van that wouldn’t start due to faulty battery. I reached the destination unloaded and when I tried to start the van to return it, surprise! Battery was low on current! Very frustrating spent a lot of time on the phone and online waited an hour for a kid to show up with cheap booster cables won’t stay clupped on the battery… Bad experience, nobody from U haul said a word about compensation for these uncomfortable experience!!! Now you know!
BEBE Aarea manager Misuthan he is the best always there Jay and his son good customer service
GNANASABESAN KVery good service and really reliable Truck was ready when I reached to the location with warm welcoming I am fully satisfied
NILESH PThe dolly has a flat tire, I could not use. U-Haul change the pick up and drop off location so I had to expend more money to drive all the way back plus an Uber from Toronto to Burlington.
Danilo SSo far the best U-Haul location and service. Very clean and no hassle.
Janarthenan RIt wasn't a u haul local store. It was a third party which has a contract with u haul. I prefer the local store
Mohsen RHorrible service. Scammer. Got overcharged. Need to take photos before and after for the mileage meter.
Douglas BThe service was great. Simple easy transaction.
Dan AGetting a call a day before is a lot of help but stressfull on waiting for that phone call. Even though I had a confirmation of the rental, not knowing where to pick up on a day before. Everything worked out and I thank you
Danilo FNever renting from uhaul again
Shelton M