Customer Reviews for Star Towing
(U-Haul Neighborhood Dealer)

36 reviews

978 N 1540 W   Orem, UT 84057

(801) 471-0105

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: Closed
Special Operating Hours
  • 10/20/2021: 1:00 pm - 9:00 pm

Services at this Location:

Contact Us

(801) 471-0105

978 N 1540 W
Orem, UT 84057

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 9 pm
  • Sun: Closed
Special Operating Hours
  • 10/20/2021: 1:00 pm - 9:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Emily H. 
Rating:
2.0

Gave me a quarter tank to start with. Filled too much because I couldn't guess how much to put in to get it back to what it was at, meaning I put $50+ in gas into it. No compensation for overfilling is scummy business practice.

Adam P. 
Rating:
4.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Alycia P. 
Rating:
5.0

they were so helpful

JENELL A. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Miako M. 
Rating:
5.0

Thank you for all the help!

Alec H. 
Rating:
5.0

The owner was very helpful. Like, amazingly helpful. This was my first time using a trailer to haul a vehicle. The owner talked me through all of the important issues and how to ensure a safe secure trip. I would recommend this site to anyone and especially because the owner was so knowledgeable.

Howard O. 
Rating:
5.0

Customer did not leave a comment.

Mariah M. 
Rating:
5.0

Customer did not leave a comment.

Ricky V. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

It's a tow shop, so availability for pick up times can't be guaranteed

TRISTAN B. 
Rating:
5.0

Awesome service!! Very helpful!!

Uarota W. 
Rating:
5.0

The gentleman I worked with greeted me before I even had a chance to enter his shop. He explained that there would be a wait because of others ahead of me and gave me an estimate of when he would be available (10 minutes). His estimate was shorter than the actual time, but he was actively engaged with customers the entire time and had a pleasant shaded waiting area for me. While helping me check in the truck his manner was friendly and open, and he apologized for the bad experience I had had at the other shop and the dirty state of the truck.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

DARRELL F. 
Rating:
5.0

I WOULD ABSOLUTLY RECOMEND THIS LOCATION AS A REGULAR EQUIPMENT RENTAL LOCTION. HE WAS COURTEOUS INFORMATIVE AND JUST AN ALL AROUND PLEASURE TO DO BUISENESS WITH.

SHANE DANIEL S. 
Rating:
2.0

Went to deliver the trailer and the location was closed at 2pm even though the sign showed the hours were 9am-9pm. Location was very tight and dirty and hard to park the trailer. Would not recommend this location to anyone.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Very clean, quick, and professional! I would absolutely rent from here again.

Christian D. 
Rating:
4.0

The proprietor of Star Service in Orem was friendly and professional. It was a pleasure doing business with him. U-Haul's national website could use some work. Though they required us to make reservations through the website, they weren't up to speed with what was available locally. If it hadn't been for the local U-Haul dealerships, we wouldn't have found the truck we needed. I never did figure out how to buy their insurance on the website. The guy at Star Service took care of that for us.

Dennis B. 
Rating:
5.0

The manager, Jason, did everything to accommodate me and make getting the rental trailer as easy as possible. Great experience!

DANIEL JOHN M. 
Rating:
3.0

This site is not manned unless you call well in advance. This was not explained in advance

Dale R. 
Rating:
2.0

Customer did not leave a comment.

CAROL P. 
Rating:
1.0

I got charged extra for rental for no reason

AUSTIN P. 
Rating:
5.0

The people were great at both ends thanks U-haul...

JAMES L. 
Rating:
5.0

The trailer had a swaying problem. It was not over weight and everything was well balanced. We noticed it on our way home after picking it up. Caused a problem with the truck sensor.

Valarie S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Our experience at Star Towing was exceptional! They were thorough in explaining things and making sure we were all set. Very pleasant to work with!

Tiffany B. 
Rating:
4.0

Customer did not leave a comment.

David R. 
Rating:
5.0

He was ready for me on both the pickup and return. Very smooth.

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Excellent Service!

PETER L. 
Rating:
2.0

Reservation was one way with 48 hrs allowed and had no specified drop off location. Received call day before drop off asking that we return the rental an hour earlier than our drop off time, and at a location further away from where we were. Request was made so that a guaranteed reservation could be honored. We arranged for additional help with the move to make this possible, were not offered any compensation for the early drop off. The drop off location was hard to find and had vehicles parked all around making manuvering very hard. Worker asked me to back trailer into tight spot with no guidance and then asked that I move it again since it was not in the spot he wanted it to be. In all of the reservations that I have made, I have never been asked to return early. Uhaul saved the $50 payout to the next renter, but made no offer to provide a discount or any other consideration. I would appreciate being contacted to discuss this rental

Richard F. 
Rating:
4.0

Customer did not leave a comment.

JASON N. 
No reviews have been submitted for this location.

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