It was expensive
Eric Johnson
Star Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
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Customer Reviews
- 4.0 Average Customer Rating
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Nothing it was all great
shawnie wernzWhen I arrived to pick up the vehicle, Jason was standing by outside of the business. He asked if I was here to pick up a vehicle and I said yes. He then asked if I had parked a vehicle on the street and I indicated I had (while I pointed across the street to where I left my automobile). He then told me that I would have to move it as that was space reserved for customers of adjacent businesses. I was surprised as there was no sign indicating that the parking off-street was reserved for anyone (being a public thoroughfare). He then stated that I will have to park down the block which was about a 5-minute walk (no sidewalk on a snow cover street) during cold winter conditions. I was then asked approximately how many miles I would put on the vehicle and I stated about 35 or 40 miles. He then stated, he would “put in” (to the contract/agreement he as filling out electronically) 40 miles. I left with the vehicle and completed my moving project. When I decided to return the vehicle I called the phone number that I had received from Jason (for e-transactions) to inquire about where to park the vehicle on return (there was no on street space available and no parking lot that was associated with this business). There was no answer on this phone line and so I attempted to find another phone number through a Google search. This yielded no results either as no one answered either phone call. I then decided to return the vehicle and try to find an open place somewhere to park. After I secured the vehicle I decided to return at a later time to turn in the vehicle key rather than putting it in a Dropbox and incurring a $20 fee for improper return. During that interim period I decided to run some errands to make use of the time away from home. Shortly thereafter I received a phone call from Jason at which time he informed me that he would be back to the business in 30 minutes. I continued with my errands and when I had just pulled into service center, checked in with the attendant, and then started an oil change on my personal vehicle when I was texted by Jason. He informed me that I would need to get there as soon as possible to move the vehicle (the rented vehicle I had returned) because he had another customer coming in. I then called him and told him I would be there as soon as possible but he reiterated that I would need to get there to move the vehicle as soon as possible. Shortly thereafter I completed the oil change and drove to this U-Haul business (which was Star Towing) in order to turn in the key and complete the transaction. When I arrived Jason was already moving the vehicle in question with another key. When I asked what the final charges were (for the mileage that I was being charged for), he stated that he’d already sent (electronically) the invoice and that he didn’t know the final tab. He took no time to ask me questions nor inspect the vehicle with me. I was very disappointed in how unprofessional Jason treated me. Here is a summary of my complaints: Doing business outside in the cold: no invitation to conduct business inside (he had on a thermal suit) (1) Asking me, as his customer, to park in another location when I had the legal right to park on a public street. Jason expected me, as his customer, to park a distance away from the building whereas he reserved Prime parking space for his neighbor's business. (2) Jason failed to charge me fairly. He charged me for 40 miles when in reality I had only used the vehicle 37 miles. Because he had moved the vehicle by the time I arrived, I had no recourse but to assume he had recorded the usage fairly. I was mistaken. (3) Jason is a bully and not a businessman. He was authoritative instead of being helpful. He "asked" me to return to the business site to move the vehicle, when in reality, he already had an extra key for this purpose. (4) He pretended to be courteous but his passive-agressive demeanor was a total turn off. He acted as if he was doing me a huge favor by providing a service when he failed to understand that it was because of my business, and the business of countess other customers, that he had an income. I'm afraid this business, Star Towing, is not a good representation of the U-Haul business in general. It is a real disappointment.
Mark LekicVery bad experience. No lighting or signs to see where to drop off, and it was pitch black. There was a guy standing there watching me who did nothing to help, turns out he was staff but he just stood there smoking while I unhitched the trailer. Among some other rude comments, he then lectured me for *not* answering my phone while I was driving.
Phillip GoberQuick and easy drop off. The staff came out as soon as they saw me drive in to make sure I was helped immediately.
Doug Owens