My wife returned the rental and because of the confusion with the app at pickup there were issues with personnel and resolving the issue that was caused by the app. We for sure selected that we would return the truck at the pickup location because of the extra cost to just make it a one way trip. The contract even stated this fact. When my wife returned the truck he wasn’t helpful and even a bit degrading by saying that it was supposed to be returned in St. George. The other issue was that we picked up the truck with around 1/8 of a tank and the app even said to just return it with the same amount. We know the contract says to return it with at least a quarter tank, but the app didn’t make this clear and the attendant, again, could have stated in kinder terms how we can avoid the convenience charge. The situation could have been made better if the attendant did more to help me wife. Offer useful solutions (check the contract, be nicer, offer to back the truck in instead of my wife).
Tucker M
U Move
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Orem, UT 84057
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Their hours of operation are very limited. I did a lot of waiting before I could get my trailer.
Kirk LGreat service and a very friendly person. I will definitely use them again!
Andrii RI have been using U-Haul for many years. I have probably rented everything they offer and purchased many moving materials from this company. I have dealt with great customer service to poor customer service to literally being ignored, but have always come back. This pickup and the representative there was not just rude and insulting, he was aggressively angry and scaring my wife to the point of wanting to leave without the van we so desperately needed. I honestly felt he wanted to get physical with us. He berated us and tried to bait us into a confrontation. I strongly recommend NEVER using this representative.
Michael WHaving a better knowledge of what i needed to do once I took possession of the vehicle
Jay A