Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The employees at this facility were very friendly & helpful!!
Debbie was great! Star Valley Storage is a's good as it gets!! 10/10!!
The business was closed and I did a remote return.
I have used this Star Valley U-Haul location several times over an extended period. It's always a pleasure to do business with them. They do a great job, and I appreciate their courtesy and professionalism.
The manager, Debbie?, was wonderfully professional and kind. It was a great experience and the trailer was perfect. Thank you very much!
Debbie was awesome during pickup and handled the 4 customers waiting for pickup very well
Excellent service Opened gate late to enable us to unload car and drop off car carrier. Very accommodating.
Owner was rude. She originally said that she had no room for the drop off and offered no solution as is I was going to drag the trailer to another location. She finally told me to back it into a tight spot which I did. I then had to unhook the trailer on my own. She did not inspect the trailer for any damages or issues (there are none). Can I give her a negative rating???
Really great people here. Great service and scheduling, all was readyto go at the appointed pick up time.
We were told that we need to drop off at another location cuz they didn't have room on the lot. It took 30 to 40 minutes to contact them and get the code for the gate. We still left the truck there because that was the drop off address On our contract.
Excellent service and quick pickup and drop off. Highly recommend if need UHaul services.
Rene was very professional & knowledgeable about the UHaul system!! I will use them again.
My experience was great
U-Haul needs to let people know drop off parking is limited for after hours. The people that own the business were very helpful
Our u haul truck had several problems, It was not half full of fuel as told, the passenger seat belt did not work , the horn did not work and the brakes were very squeaky when raining . Also had almost no windshield wash , the hood latch was jammed . I was not satisfied with the truck itself from U haul .. Amy
All was excellent. Renee was the best ever.
really good
Nothing
Wash windows, please.
We canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in. Please confirm I was not charged for this uniy.
Debbie always does a great job with my U-Haul reservations, and it's a pleasure to be greeted by her dog Shiloh every time I visit Star Valley Storage! Thanks for a job well done.
Clean glass inside and outside.
Give Renae a raise...she's excellent....
Debbie is great to work with
Debi was extremely helpful. Went far above and beyond to accommodate my need for a drop off and storage unit. Thanks again!
Well managed
The customer representative had problems returning equipment for me to rent out but was not he fault uhaul needs to get their computer system fixed or updated.
I sat at this location for 3 and a half hours just to try and fix rim country s mess up.
Excellent people there great experience thank you
very helpful
Lady at the front desk was very friendly and inviting. Location was clean and organized.
Drop off location was changed to a location 20 miles outside of town. Dropped it off to original drop off location listed on paperwork as to not be held liable.
Service above and beyond. Totally rectified the abject debacle attempted by the Uhaul traffic dept.
On 5/11/19 I booked a UHaul truck online to pick up the next day, Sunday, 5/12/19 at 10:00 a.m. On Sunday, 5/12/19 I went to pick up the UHaul truck. Sara, the employee at the shop, advised her system did not show a reservation for me. As a result, I had no ride home and no way of transporting my belongings to Phoenix (over 100 miles from my location in Payson). It should be further noted it was Mother's Day and I needed to get home for planned activities with my family. Sara worked some magic and was able to get me a truck; everything worked out great. Sara was awesome and I would highly recommend the shop she worked at for their great customer service. On the other hand, I AM VERY VERY UNHAPPY WITH UHAUL!!! The website is a pain to use (not user friendly) and I was never notified that my reservation was cancelled, resulting in me being stranded 100 miles away from home (until Sara rescued me).
Excellent customer service here!!
good old fashioned service. Thank you.
They were very helpful and stayed late to rent us the car hauler
We tried three other locations to rent a U-Haul. This was after a big storm and most of the town was shut down. This office called us back and said they would be in the office shortly and they would rent us a vehicle. They made our move possible at the very last minute.
I would have rather used another U-Haul dealer IN PAYSON to drop off the dolly. U-Haul made me go out of my way to drop this tow dolly off at an inconvenient location. I know of other U-haul locations in Payson but I feel U-Haul used me to locate their dolly for convenience for them, NOT ME............first time for this....and may be my last time if this happens again.
Even though the staff knew I was coming, and the time frame, they did not have a location for me to drop off the trailer. They had to walk around their storage facility to find a spot for me to squeeze it into. Once a spot was found, it was nearly impossible to get the trailer backed into it. Thankfully I know how to drive and back up trailers very well. I would say that the common U-Haul renter would not have been able to get the trailer or truck moved around the facility without causing tons of damage. The staff then tried to tell me i broke the trailer. I had to show them and explain to them how the jack on the trailer worked. They were not familiar with Uhaul's equipment. The trailer was not broken and it worked great. I will rent from Uhaul again but I will NEVER use this faciality as a pick up or drop off.
Great
We were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Thank you
Best rental storage experience ever!
Great Place
We found another facility closer to home but appreciate the friendly customer service
The mngr of the fclty. was grt, very helpful. She called after the tire blowout and rpr on the trlr. At the fclty she put us into a lgr unt when we discov. the one we rsrvd. was too sml.
