Customer Reviews for Star Valley Storage
(U-Haul Neighborhood Dealer)

270 reviews

4167 E Hwy 260   Payson, AZ 85541

(928) 474-3306

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(928) 474-3306

4167 E Hwy 260
Payson, AZ 85541

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

you guys at the payson office rock thank for waiting late

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

VERY HELPFUL STAFF EASY TO WORK WITH

BRUCE C. 
Rating:
5.0

Always the best!

JUAN G. 
Rating:
5.0

No actions needed. Excellent experience. Highly recommended.

MICHAEL C. 
Rating:
5.0

Can't think of a thing! Great experience. Again

KAREN D. 
Rating:
5.0

The attendant came out into the lot to greet us. The lot was full, but he allowed us to drop the trailer in front of the office. He did all the work and was very friendly. He even allowed us to drop some refuse in the dumpster and helped us with that also. I felt like a friend when I left. Very nice!!!!

MARK D. 
Rating:
5.0

Great experience. Friendly staff. Good instructions. Rented the truck for 2 days, had it for 4. The staff coordinated the extended rental with me easily. Awesome experience. Thank you!!!

KAREN D. 
Rating:
5.0

Jenny was absolutely exceptional & she went above & beyond imagineable! Her integrity was “ off the charts” in a dozen ways! I wish everyone Uhaul experience was pleasant & easy as this one…🌻😎

ANGELA N. 
Rating:
5.0

They were great. They went the extra mile to help me with what I needed.

GRADY E. 
Rating:
5.0

Debbie is a wonderful person that goes out of her way to meet your needs yes I will recommend this place Great management !!!

Manuel V.  |  Overall Experience 
Rating:
5.0

Great service.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Nothing! They were also very nice!

CYNTHIA S. 
Rating:
4.0

No one answered the phone on the first two tries when we were returning. They were very nice when we got to the location.

Ronald S. 
Rating:
4.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
5.0

stop changing the initial rental- every call from your company something changed vehicle type, location STAR Valley was excellent to work with

alex M. 
Rating:
3.0

Customer did not leave a comment.

MELISSA R. 
Rating:
5.0

Customer did not leave a comment.

sherry B. 
Rating:
5.0

They're always great here. I rent alot

Juan G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

DARRELL H. 
Rating:
5.0

Rene and Debbie provided exceptional customer service!

HOYT S. 
Rating:
4.0

Pay your local management more and they will have bigger smiles, lower your fees and your customers will be happier.

Katherine M. 
Rating:
5.0

It costs me to much just to use a uhaul to see my daughter other than yeah then yeah

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

GERALD J. 
Rating:
5.0

unknown

HOPE L L. 
Rating:
4.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Very friendly and helpful employees!

Rosanne S. 
Rating:
5.0

Quick service

CHAD F. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
3.0

Ok, not great.

EVERETT M. 
Rating:
2.0

I dropped off the truck at 5:30 and was charged a full day late fee.

Craig S. 
Rating:
5.0

Very efficient! Quick pick up and return. Great place to do business with.

JOHN O. 
Rating:
3.0

Customer did not leave a comment.

RICHARD P. 
Rating:
2.0

Customer did not leave a comment.

SHELDON P. 
Rating:
5.0

We reserved our equipment (6x12 cargo trailer) about 2 weeks ahead of time at a location within 5 miles of our home. A few days before we were supposed to pick it up (May 17th), we get a call from a U-Haul representative who informs us that our trailer may not be available at the location we requested and we may want to make a "Plan B". Her idea was to go with a location just a little farther away and a scheduled return date of our equipment a day later. So, we did that. Well, the equipment did not get turned in as scheduled. So, we escalated our situation to a logistics coordinator- someone who had access to current locations of all equipment. She found one 35 miles away on the other side of Phoenix - not ideal because traffic is awful. In the meantime, I had my husband call my sister (who lives in Star Valley, AZ) and ask her if she would be willing to bring a trailer down from the U-haul dealer there? She said she would. So, Star Valley had a trailer for us! Great! Reserved it! Paid for it over the phone! Got a $50 credit for our troubles! Didn't need the one in Phoenix! My sister gets over there about 30 minutes later and guess what?! Her ball is too big and there is no way it can be changed ( her hitch is locked on and the key is with her son, 2 hours away). So, we call the Phoenix location and that trailer is already rented and gone! So, we ended up driving 85 miles to Star Valley, hitching up the trailer and taking it back home. We lost another day. All because the "reservation" ( which was predicated on someone else turning in their equipment on time) meant nothing in the big scheme of things. Reasons given were " since co-vid, gas shortages, more people leaving than coming to our area. All understandable but to us, a reservation made on-line as the web-site suggests, our equipment should have been available a lot closer than 170 miles round trip. And, the really crazy part was we went back through Star Valley a day later on our way to our new home! Frustrating to say the least! Deb at Star Valley was great! She even gave us an extra day on our rental. That took some of the stress off! Thank you, Deb!

maureen S. 
Rating:
5.0

Customer did not leave a comment.

Bret W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Free gas

SCOTT F. 
Rating:
5.0

Friendly and on top of things.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Jose H. 
Rating:
5.0

Debbie was a joy to work with during the time the Uhaul site was down. She did everything possible to make the experience exceptional. Thanks!

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Wonderful staff.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

BRUCE W. 
Rating:
1.0

Terrible. Was supposed to pick up in Rye Az reservation for there and was charged for the rental. No one was even there at opening. Was told to go 30 miles away to get it in Star Valley AZ. Was charged again. The equipment was in terrible shape and I don't think properly functioning as it kept dragging randomly.

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN A. 
Rating:
5.0

Customer did not leave a comment.

PAMELA C. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
2.0

Two days before my reservation, they tried to bump my reservation and give it to another customer. After I booked a month in advance. As moving is stressful as it is, this speed bump caused a lot of concern. .

Megan W. 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Johnny A. 
Rating:
5.0

The employees at this facility were very friendly & helpful!!

Bruce D. 
Rating:
5.0

Debbie was great! Star Valley Storage is a's good as it gets!! 10/10!!

mathew C. 
Rating:
3.0

The business was closed and I did a remote return.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

Don B. 
Rating:
5.0

I have used this Star Valley U-Haul location several times over an extended period. It's always a pleasure to do business with them. They do a great job, and I appreciate their courtesy and professionalism.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Timothy O. 
Rating:
4.0

Customer did not leave a comment.

CARLA A. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

The manager, Debbie?, was wonderfully professional and kind. It was a great experience and the trailer was perfect. Thank you very much!

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Jon M. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Debbie was awesome during pickup and handled the 4 customers waiting for pickup very well

EDWARD B. 
Rating:
5.0

Excellent service Opened gate late to enable us to unload car and drop off car carrier. Very accommodating.

KATHERYNE M. 
Rating:
2.0

Owner was rude. She originally said that she had no room for the drop off and offered no solution as is I was going to drag the trailer to another location. She finally told me to back it into a tight spot which I did. I then had to unhook the trailer on my own. She did not inspect the trailer for any damages or issues (there are none). Can I give her a negative rating???

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH M. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Really great people here. Great service and scheduling, all was readyto go at the appointed pick up time.

John P. 
Rating:
5.0

Customer did not leave a comment.

Merna C. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
2.0

We were told that we need to drop off at another location cuz they didn't have room on the lot. It took 30 to 40 minutes to contact them and get the code for the gate. We still left the truck there because that was the drop off address On our contract.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL EUGENE S. 
Rating:
5.0

Excellent service and quick pickup and drop off. Highly recommend if need UHaul services.

John O. 
Rating:
5.0

Customer did not leave a comment.

Celeste A. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Rene was very professional & knowledgeable about the UHaul system!! I will use them again.

John D. 
Rating:
5.0

Customer did not leave a comment.

Chuck D. 
Rating:
5.0

My experience was great

Paul C. 
Rating:
4.0

U-Haul needs to let people know drop off parking is limited for after hours. The people that own the business were very helpful

Michael E. 
Rating:
5.0

Our u haul truck had several problems, It was not half full of fuel as told, the passenger seat belt did not work , the horn did not work and the brakes were very squeaky when raining . Also had almost no windshield wash , the hood latch was jammed . I was not satisfied with the truck itself from U haul .. Amy

Amy D. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
No reviews have been submitted for this location.

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