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JOHN S
Customer Reviews for Star Valley Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly and professional service. Easy pick up.
MARK HExcellent customer service. Easy return location. Friendly staff.
Mark HI had reserved a trailer at 202 N. Tonto, Payson AZ. There was nobody on site at the time I had reserved. I called multiple times and only got voice mail. After 30 minutes I left and drove to Star Valley where I received 5 star service.
TERENCE FBarb is a friendly, hard working manager. Access was easy and the facility was always clean. Feel confident storing you collectibles.
Gary C | Overall ExperienceGreat experience. Barb was helpful, friendly and professional. My day couldn't have gone better.
RITA JGreat service
ROBERT EOrdered equipment (dolly and pads) were not in vehicle at time of pickup. Went to different location which was my original preferred location to pickup items, and the employee told me they had several trucks of the same size that I wanted; however, I was forced to switch to a different location for pickup.
Kyle BBarb and boo were extremely pleasant and helpful. It was the nicest U-Haul facility. I have visited this far.
KARLA FThanks worked well
DANIEL BVery friendly and efficient service; the 24/7 truck pick up went smoothly.
Pamela HBarb is very friendly and helpful. The truck was very clean.
JEFF LLocation was easy to access. Customer service was outstanding!
MARY WA+
Dennis BNothing
EDWARD DThe person who took care of me went the extra mile and did me a huge favor. Thank you!
ROBERT KLower prices.
THOMAS HThe drop off location indicated I returned the truck with an empty tank, but U-Haul customer service quickly resolved the issue. Would have been nice if the drop off location took more care to check the gas in the tank so I didn't need to call.
LANCE PFriendliest U-Haul in town
MICHAEL RThe app crashed 3 times during pick up, and twice at drop off. Had to finish through texting with customer service. Not sure I would feel confident of renting this way in future.
Chris BThere was a glitch with our rental return, but the Star Valley location passed it along to the regional manager. The regional manager, Chaistain, more than made up for the glitch.
BARBARA DGreat Customer service and very professional ..
michael bCheck out and check in was seamless. Overall, a very good experience.
Larry PThank you for a great experience!
Jason GJust keep doing your best... it's good enough.
Donald PCustomer service exceptional, like new equip
scott cThe tire was dry rodded and needed to be changed. UHaul should have noticed that before the scheduled it.
Kristi VNo improvements come to mind.
David SNeed newer trucks with more updated amenities.
Morris WWas great , Barb was more than helpful
Robert NNothing perfect 👌
MARK KThe lady on duty was very friendly and helpful. You could tell that she wanted to provide good service.
David WExcellent helpful staff
scott cThe staff at Star Valley Storage we very helpful, polite, super nice and very patient . They need 5 stars not just the equipment!
Cynthia SThe notation about the need for the bright-light function on the driver side to be repaired seemed to not be accessible for the return agent to see. So she also made a notation to U-Haul for that need.
Virginia HStaff was wonderful. The experience could not have been better.
Bronwyn CGreat Customer service
mike bVehicle was clean, well-maintained (AND the air conditioner performed superbly!) Staff was friendly, helpful and courteous. Our experience overall exceeded expectations.
Barbara HPrimary individual unavailable, however the other on site was extremely knowledgeable and easy to help.drop oof was a snap,
Michael ENot sure if I missed it when I was making the reservation but I do not remember seeing anywhere that I would have to have two contacts for uhaul to call. I was picking up the truck at 9 pm at night and drove over an hour to get it, not too many of my friends or family want a 9 pm phone call. Maybe do better about setting the expectation before I put my credit card info in.
Jessie DGreat customer service
michael bNothing.
Robert PThe manager was very helpful and took good care of whatever I needed. I would recommend this facility to anyone.
William VGreat people
Peggy R | Overall ExperienceMy pickup and drop off location were changed multiple times without a call from customer service (I only received emails), and without a review of my mileage allowance- resulting in an upcharge for going over on miles, which was the only frustrating part of my experience.
Rebecca MThey were very helpful and promp
Vic MNo problems. Great customer service. Good experience overall.
Dan LBooked the rental truck online the price per mile online was listed as $0.69 per mile but I was charged $0.79 per mile. Make sure you check prior to leaving the rental yard. Truck Reservation #84356965
JERRY HDid not like the fact there was not a working gate.
Matt M | Overall ExperienceThe female staff member was exceptionally courteous, kind, and helpful. We need more people like her in the world.
Marlene WExcellent customer service, trailer was in very good condition.
Steve WThe customer service here in Payson they r really nice and and friendly and they r #1 in my book.
Vernon HA great experience!
Patricia CNothing, they were awesome!!
Jacqueline CWonderful customer service
Aleatha BThe Star Valley location U Haul is in a transition of employment. The previous manager was working until a new employee was hired. She was an older lady like myself. We had to hitch thetrailer to my truck. Then unhitch it because the tongue of another trailer was under it. I had an appointment 2 hours away. This incident put me 40 minutes behind my schedule. I made my appointment barely in time. I like the Payson location on Tonto St much better. The employees are very reliable and efficient. I am in and out in no time and have always made my appointment where I was going in plenty of time without the stress the Star Valley location gives me.
Lynda RThe couple that run it are Awesome!!
Donna SCourteous and efficient personel.
Lynda REverything went very smoothly. Very professional and easy to work with.
DEBRA SVery friendly, well maintained equipment
Scott CVery nice people. I would recommend this place always.
WILLIAM RStaff were friendly, attentive, helpful and knowledgeable. Very good people.
KIM PGreat people I would recommend them
Victor H | Overall ExperienceGreat customer service. Nice place.
Kathie M | Overall ExperienceI was a few days late on my last payment (after renting for more than a year) and theyplaced a lock on our storage unit. I wish they would have emailed or called me instead. I made payment a few days late and they did not remove the lock at that time. Other than this issue we were happy with the rental unit and office staff.
Greg V | Overall ExperienceVery friendly and helpful
Barbara K | Overall ExperienceWonderful people helped me tremendously and I will always remember the care they gave me. Thank you so much for everything
Jesse W | Overall ExperienceRented from Debbie in years previous and it’s always been a smooth & a professionally friendly process. This time needing storage, Debbie, Jenni and her husband went above and beyond to meet my needs in a timely fashion, even on their busy 4th of July weekend! Highly recommend if you need storage in Payson!
Sierra J | Overall ExperienceExtremely friendly service. Nothing negative to say. Great place.
Mark S | Overall ExperienceIt’s far too difficult to access the yard after the office has closed.
CARRIE C | Overall ExperienceStaff was very helpful and friendly...would definitely rent from here again if ever needed!
Kathy H | Overall ExperienceDebbie is a wonderful person that goes out of her way to meet your needs yes I will recommend this place Great management !!!
Manuel V | Overall ExperienceAwesome experience. The staff was always very help. Would recommend to a friend.
danial w | Overall ExperienceVery nice Management! Deb and Beverly were great!
STEPHANIE A | Overall ExperienceThe only problem was when I was there at Christmas my pin to get in the locked gate would not work and the guy who works there just kept insisting that it was correct it may have been but it would not work when I tried in at the gate
Linda D | Overall ExperienceDebbie was always friendly and helpful
Catherine C | Overall ExperienceEven with the snow, they made access reasonable. I never had any issues with access or billing.
James Z | Overall ExperienceGreat experience. I felt appreciated as a customer. Would recommend your facility. Thank you Debbie!
MICHAEL T | Overall ExperienceWe canceled this storage unit on Friday, September 27th with Debbie the office manager. We did NOT move in. Please confirm I was not charged for this uniy.
Wayne K | ReservationWe were very pleased with the storage facility for the time we used it. The only reason we moved out as we made room available under our house and now we have no more storage needs. Thank you
PAM A | Overall ExperienceBest rental storage experience ever!
CHRIS B | Overall ExperienceGreat Place
HANNAH L | Overall ExperienceWe found another facility closer to home but appreciate the friendly customer service
Jim B | ReservationGetting the storage unit was quick and easy. The office lady was very helpful in directing us to the right sized unit. The unit was perfect for what we needed.
Privacy R | First Impressions