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LUIS A
Customer Reviews for Stargate LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check the trucks. The heat didn’t work and the driver side down didn’t close all the way.
JACQUELINE PThis was a terrible experience. I initially asked for a 1-way rental across town. When I realized it would cost more, I signed up for a round trip instead. Office agent captured an incorrect email address and setup a 1-way contract. Night agents could not find me in the system and wondered why I returned the vehicle. They will uncharged for everything and charge cleaning fees and extra gas charge even though it was returned with same amount of gas in the tank. $70 in unexpected fees. They're un-organized, un-accountable. Would leave negative stars if I could.
JUAN PThis was his first time renting a U-Haul so a lot of crucial steps were skipped. When we opened the back of the U-Haul, the furniture dolly we parted for also was not there
KHALIL H