Customer Reviews for Stax Up Storage San Ysidro

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Stax Up Storage San Ysidro

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Paulette C. on

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Lance O. on

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The truck was filthy! The exterior was extremely dirty, the windows were caked in dirt and debris to the point that one could hardly see out of them. The cabs interior smelled horribly of cigarette smoke, even after 2 air fresheners. The cargo area of the truck had a sticky liquid covering more than half of the floor. Before loading the truck I had to mop the floor of the cargo area to avoiding getting the susbstance on my furniture and boxes.

Mark S. on

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Timothy R. on

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Ericka D. on

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Very helpful staff

Peggy S. on

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Danielle P. on

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Caleb C. on

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Be at your office during business hours. I almost missed seeing my dad before a surgery and I do not appreciate you making me wait 30 minutes for literally nothing. I was also supposed to be helped by scheduling over the phone to see if i could be helped by anyone and no one ever picked up. I called with another phone to be transferred to a supervisor and that phone kept ringing until it stopped. I had to hang up because the short time i have with my father is more important than your sucky customer service. I was given the ok the third time i called to leave the equipment at the front. when i called to confirm they received it, the employee who answered the phone was rude and said i should not have done that. i am extremely displeased with your service. i will rethink it next time if i ever need a moving/rental company. now i sit here with my dad at the icu, more time to think about my experience. i have uhaul for making me more distressed than i should have been in this extremely difficult time in my life.

ISAAC C. on

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Everything went well but above all, the customer service provided by the young ladies in the office was 2nd to none. Thank you very much for a easy and pleasant experience.

Guillermina M. on

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When I arrived they had the wrong tow dolly it was already hooked up to the truck. Next I wanted it sent to my storage facility not to this one. I have used U-Haul my entire life when moving approximately 15 times. Customer service representative at this location had excuses and not Solutions. I was very disappointed

Guillermina M. on

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The customer service was inadequate. I need the truck and tow dolly to be sent to my storage location and it was not. I had to drive to another location to pick it up. The wrong tow dolly was ordered. Whenever I ask a question the representative came up with the excuse instead of a solution.

Debra P. on

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Oscar N. on

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Teresa M. on

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Great Customer Service and attention to detail! Thank you.

Guillermo G. on

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The inside was not very clean, we had to sweep it.

gabriella u. on

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The mobile pick up and drop off feature is awesome but needs improvement. When I went to drop off, I submitted my credit card info and clicked submit and it was loading forever. I had to call customer service because it was after hours and I needed a confirmation and info on what to do with the key to the Uhaul. Checking out was also very complicated the last time I did this as well. I will continue to use the mobile process because although it needs work, it is a great idea and very convenient.

Gabriela U. on

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Bradley P. on

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Mary R. on

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This location and time was not my first choice and that was somewhat of an inconvenience especially when I was only notified the night before about the change. Despite the inconvenience, I definitely recommend using Stax Up Storage for your U-haul needs!

Luis P. on

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FRANCISCO Z. on

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MARK V. on

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Nothing. Excellent service and location. I will use U haul everytime.

Rick M. on

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Nuvia G. on

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Chris P. on

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Wendy P. on

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MARCELINO O. on

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Eduardo N. on

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Fred F. on

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Truck windshield was not cleaned. Car trailer had a bad strap holding tire on front. I had to stop two times enroute to readjust strap that came off completely. I was on a two thousand mile trip and had to stop once in Texas and Mississippi to readjust. It was an inconvenience and a dangerous experience that could have been avoided if equipment had been installed properly.

Fred F. on

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The car trailer did not work properly. I had to stop twice to adjust one of the tire straps that came off enroute. I was difficult to find locations on the road to readjust the strap. I don't believe equipment should malfunction while you are on the road.

LEE D. on

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NELS N. on

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